Michael Russell Ii Email & Phone Number

Mansfield, Tx, Us

Plano, Texas, United States

New York, United States

Led and mentored team of 10 employees across multiple properties, utilizing diverse leadership approaches to align with company goals and foster customer service-focused culture for community-driven company centered on tenant engagement and seamless property operations. - Led and coordinated special projects across 2 portfolios, overseeing operations for 120 buildings and 1,850 apartments, ensuring all projects were delivered on time, on budget, and aligned with strategic goals. - Managed resident relations for 900+ residents across 11 buildings and 650 apartments, ensuring high satisfaction and retention rates by resolving resident concerns and overseeing maintenance and service delivery.- Enhanced financial operations by optimizing budget allocation, using Yardi for tracking financials, managing monthly CAPEX closings, conducting quarterly budget rebroadcasting meetings, and leading annual budget planning.- Developed and implemented SOPs to improve communication and performance across asset management, leasing, and resident services teams, ensuring operational excellence and consistent service delivery.

New York, New York, United States

Mountain Home, Idaho

Prominent beverage distributor in the Pacific Northwest, offering wide range of alcoholic and non-alcoholic products, with focus on exceptional customer service and strategic market growth.- Increased total account sales by 9.3% through strategic relationship management, effective presentations, and targeted promotional strategies, driving revenue growth and expanding market share.- Secured 4 new accounts and facilitated placement of 43 new products, contributing to company’s overall market penetration and product visibility across key accounts.- Managed inventory levels and maintained shelf compliance across 18+ accounts, ensuring optimal product placement and reducing stockouts to maintain customer satisfaction.- Represented company at high-visibility events, leveraging strong communication skills to enhance brand presence and build positive client relationships.

Phoenix, Arizona

Led and mentored a team of 15 soldiers across multiple teams, overseeing retention, sponsorship, and career development programs for 700+ soldiers, resulting in a 22% increase in battalion retention.- Developed and executed leadership training programs, strengthening team capacity and readiness, and providing professional development to soldiers across 10 units.- Recognized for operational excellence with multiple Army Achievement Medals, Army Commendation Medals, and the Meritorious Service Medal, in addition to being selected as Unit Soldier of the Year.- Executed 200+ high-visibility events, many as soloist and frontman, representing the Army to diverse military and civilian audiences of 20,000+ people cumulatively.

Tucson, Arizona

- Directed front check lanes operations, fostering a fast, fun, and friendly environment for guests.- Trained cashiers and guest service team members in providing exceptional in-store assistance to guests.- Delivered superior guest experiences by addressing challenges promptly and prioritizing guest satisfaction.

Sierra Vista, Arizona

- Managed a $2.1 million store, leading a successful team through effective training and coaching.- Prioritized exceptional customer service, ensuring customers' best interests were upheld.- Consistently surpassed sales and profit goals, reflecting a commitment to both business success and customer satisfaction.

Davis-Monthan Air Force Base, Tucson, Arizona

- Served as the bridge between the store manager and the team, ensuring seamless communication and operations in a $1.6 million store.- Set a standard for exceptional customer service, fostering a customer-centric environment.- Acted as the backbone of the store, leading by example, and aligning closely with the store manager across all business facets.

Bachelor Of Science (B.S.), Financial/Management

Associate Of Arts (A.A.), Music Performance