Michael Rutledge, Jr. Email & Phone Number

Berkeley, Ca

• Provide insight, context, and guidance related to Product Features, Product Identity, Product Design/UX, Customer Discovery, and User Research.• Define & inform product vision and strategy.

Emeryville, Ca

• Verified game functionality, compatibility, marketing assets, and subject matter for global publication.• Play tested and suggested gameplay and presentation improvements to developers.• Maintained archive of digital marketing assets and app build updates.• Identified best practices and policy changes for improved workflows and internal training.

Berkeley, Ca

• Coordinated with marketing and production teams on development updates, promotions, and launches.• Engaged audiophile community on social media and industry forums.

Emeryville, Ca

• Coordinated with CEO and Creative Director to research, test, and publish features for social TV experience.• Developed test plans to verify service functionality and regression on mobile and web platforms.• Managed tech support database while serving as primary contact for online and email user support.• Provided daily status reports detailing service stability, user feedback, and critical development issues.

San Francisco Bay Area

• Produced newsletters, original community content, and promotions for 30+ million users.• Managed meta-tagging database designed to improve community and content search results.• Collaborated to moderate communities, provide user support, and act on Terms of Service violations.• Managed LJ Media, a publishing group created to better promote quality communities.

Berkeley, Ca

• Processed requests for creation, editing, and distribution of promotional marketing materials.• Organized, stored, and retrieved convention equipment, promotional items, and book storage inventory.

Simi Valley, Ca

• Researched and applied SEO methodology to boost awareness of member sites.

Northridge, Ca

• Trained staff in performance of cash handling, customer service, and inventory management practices.• Represented a region-leading store by providing top-tier sales and technical support.

Van Nuys, Ca

• Developed award-winning edutainment titles, Guitropolis and Alfred’s Essentials of Music Theory.• Created audio/visual assets and an online game for Guitropolis promotional website.• Drafted documentation adopted for online FAQs, sales team fact sheets, and technical support.• Represented company by responding to technical support issues via email and telephone.

Westlake Village, Ca

• Assisted multiple teams through a complete development process simultaneously. • Assisted Producers with the composition and execution of internal test processes.• Worked with Producers to monitor production schedules and budgeting.