Driving the growth strategy and leadership of the merchant business across APAC. Leading teams across APAC to shape and execute a market penetration strategy to drive EBITDA, top line revenue, new merchant acquisition, retention and expansion. Unlocking expansion into new markets, new segments and delivery of new products to market.

Responsibility for the Merchant Services and Working Capital divisions to increase revenue, market share and profit through improved productivity, increased customer and employee engagement with an improved internal and customer relationship management strategy across all industry segments including retail, financial services, insurance, government, utilities, telecommunications, airlines, media and travel.

Led team to deliver turnaround leadership and jump start sales, customer satisfaction and employee engagement. Drove rapid sales expansion and profitability with responsibility for national sales business tasked with developing and growing revenue in enterprise sector. Transformed and energized the sales group to produce strong revenue growth each year with major improvements in employee engagement. Overhauled and transformed sales capability with strong coaching and development practices as well as improving the end to end customer engagement and satisfaction. Improved operational process, sales governance and accountability. Consistent overachievement in all metrics and outstanding business leadership.as well as leading transformation initiatives which include the NPS strategy and execution for my division as well as the online and digital strategy.

Led and role modeled the transformation of Optus Business Banking & Finance sales team to a customer experience culture and demonstrated effective leadership and execution of the vision through engaged people. Built team capability and talent for growth.Setting strategic direction, generating a successful sales culture, and the development of strategic initiatives impacting my division.Have successfully developed, built and executed Enterprise sales & service modelDeveloped and owned Finance, Banking & Insurance segmentation and Go-To- Market PlanLeading teams in service delivery of complex ICT solutions. Managed Optus Business’ largest ICT and Telco outsource agreements with key Enterprise clients such as ING, CBA, Westpac, Zurich and StGeorge Bank12 senior direct reports selling both telco and ICT solutions via Alphawest via delivery of complex managed service solutions such as Managed Security services, Managed Router ser vices, Hosting, Managed Services, IPTel and Contact Centre and Managed Storage solutions to leading Enterprise clients.