AeroLeads people directory · profile
Michael Muccilli Email & Phone Number
HelpDesk Supervisor
at
SugarShot
1 work email found
@smiledirectclub.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
HelpDesk Supervisor
Location
Mount Juliet, Tennessee, United States
Company size
Who is Michael Muccilli? Overview
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Quick answer
Michael Muccilli is listed as HelpDesk Supervisor at SugarShot, a company with 14 employees, based in Mount Juliet, Tennessee, United States. AeroLeads shows a work email signal at smiledirectclub.com and a matched LinkedIn profile for Michael Muccilli.
Michael Muccilli previously worked as IT Support Engineer at Charlie Health and Audio Electronics Repair Technician at Freelance. Michael Muccilli holds Bachelor Of Science - Bs, Systems Engineering from University Of Arizona.
Company email context
Email format at SugarShot
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{first}.{last}@smiledirectclub.com
86% confidence
AeroLeads found 1 current-domain work email signal for Michael Muccilli. Compare company email patterns before reaching out.
Profile bio
About Michael Muccilli
Senior Service Desk Professional with 15 years of experience, specializing in C-suite technical support, videoconferencing support, mentoring, and data loss prevention in large call centers and manufacturing facilities, including a leading global innovator / disruptor in teledentistry and an established B2B customer acquisition and expansion service provider.I also have 6 years of experience as an audio electronics technician, during which time I have designed, built, repaired, and restored audio gear including guitar amplifiers, effects pedals, and guitar effects pedalboards.As a Zoom administrator, I have upgraded and maintained two Zoom Rooms and supported 70+ successful webinars. I have served as a DLP administrator for 3 years, with a high data recovery success rate. I am comfortable engaging multiple teams across an organization to resolve complex tech issues. I have trained and mentored 3 help desk technicians and 4 IT site engineers, published knowledge base articles, and led training sessions.I am passionate about delivering a stellar customer service experience with excellent follow up, fierce attention to detail, and always a smile.
Listed skills include Vmware, Active Directory, Technical Support, Microsoft Exchange, and 14 others.
Current workplace
Michael Muccilli's current company
Company context helps verify the profile and gives searchers a useful next step.
Sugarshot
7 roles
Michael Muccilli work experience
A career timeline built from the work history available for this profile.
It Support Engineer
Current
Feb 2024 - Present
Audio Electronics Repair Technician
Current
Freelance
- Built a modified 5E3 tube guitar amplifier combo that was commended by the Mojotone Tech Support Manager in 2019 as having the best wiring job of all 5E3 Amp Build Workshop alumni.
- Designed and built a modified 5F11 variant using DIY Layout Creator and received excellent feedback from Kevin Shaw of Shaw Audio.
- Troubleshooted, diagnosed, and repaired amplifiers and effects pedals.
- Performed amplifier modifications: NFB, MV, cathode bypass, and biasing.
- Designed modifications for the Boss Dimension C and other Boss pedals.
- Used critical listening to audition tubes and pair speakers with each circuit.
Jul 2018 - Present
Senior Enterprise Support Technician
- Led the enterprise support team in number of tickets resolved and customer service feedback, which prompted senior leadership to appoint me as the C-suite / VIP technical support liaison in 2020.
- Provided onsite, phone, and IM support in a 3500 employee call center.
- Worked up to 150 tickets per week and maintained tech inventory records.
- Collaborated with infrastructure, HR, executive assistants, and enterprise applications teams to resolve complex C-suite and VIP tech escalations.
- Trained and mentored 3 help desk technicians.
- Administered enterprise user accounts in Active Directory and UltiPro.
Jun 2022 - Feb 2024
Enterprise Support Technician
- Administered enterprise user accounts in Active Directory and UltiPro.
- Established imaging and warranty / non-warranty repair SOP’s.
- Imaged, deployed, repaired, and shipped 400+ PCs and Macs.
- Provided onsite, phone, email, and IM support using ConnectWise and Microsoft Teams in a large call center / production facility.
- Worked up to 150 tickets per week within ServiceNow and Jira.
- Provided daily ticket updates with continuous follow up pre- and post-resolution.
Sep 2018 - Jun 2022
Senior It Site Engineer
- Administered Active Directory and Exchange in a 750 employee call center.
- Managed ticket queue with SalesForce, ServiceDesk, and ServiceNow.
- Provided white glove IT and AV assistance to C suite, VIP’s, and clients.
- Trained and mentored 4 IT Site Engineers.
- Documented various help desk procedures and led training sessions.
- Supported MS Windows, Office, VMWare, OSX, iOS, and Symantec PGP.
Oct 2013 - Jun 2018
It Site Engineer
- Administered Active Directory and Exchange in a 750 employee call center.
- Managed ticket queue with SalesForce, ServiceDesk, and ServiceNow.
- Provided white glove IT and AV assistance to C suite, VIP’s, and clients.
- Trained and mentored 4 IT Site Engineers.
- Documented various help desk procedures and led training sessions.
- Supported MS Windows, Office, VMWare, OSX, iOS, and Symantec PGP.
Oct 2009 - Oct 2013
Team & coworkers
Colleagues at SugarShot
Other employees you can reach at sugarshot.io. View company contacts for 14 employees →
PB
Pamela Boston
Colleague at SugarshotCincinnati Metropolitan Area, United States
View →
SG
Sara Gottron
Colleague at SugarshotLos Angeles, California, United States, United States
View →
DP
Dustin P.
Colleague at SugarshotMankato, Minnesota, United States, United States
View →
DK
Drew Kenton
Colleague at SugarshotUnited States, United States
View →
Pamela Boston
Colleague at SugarshotCincinnati Metropolitan Area, United States
View →
SG
Sara Gottron
Colleague at SugarshotLos Angeles, California, United States, United States
View →
DP
Dustin P.
Colleague at SugarshotMankato, Minnesota, United States, United States
View →
DK
Drew Kenton
Colleague at SugarshotUnited States, United States
View →
1 education record
Michael Muccilli education
-
University Of Arizona
FAQ
Frequently asked questions about Michael Muccilli
Quick answers generated from the profile data available on this page.
What company does Michael Muccilli work for?
Michael Muccilli works for SugarShot.
What is Michael Muccilli's role at SugarShot?
Michael Muccilli is listed as HelpDesk Supervisor at SugarShot.
What is Michael Muccilli's email address?
AeroLeads has found 1 work email signal at @smiledirectclub.com for Michael Muccilli at SugarShot.
Where is Michael Muccilli based?
Michael Muccilli is based in Mount Juliet, Tennessee, United States while working with SugarShot.
What companies has Michael Muccilli worked for?
Michael Muccilli has worked for Sugarshot, Charlie Health, Freelance, Smiledirectclub, and Servicesource (Acquired By Concentrix).
Who are Michael Muccilli's colleagues at SugarShot?
Michael Muccilli's colleagues at SugarShot include Pamela Boston, Sara Gottron, Dustin P., and Drew Kenton.
How can I contact Michael Muccilli?
You can use AeroLeads to view verified contact signals for Michael Muccilli at SugarShot, including work email, phone, and LinkedIn data when available.
What schools did Michael Muccilli attend?
Michael Muccilli holds Bachelor Of Science - Bs, Systems Engineering from University Of Arizona.
What skills is Michael Muccilli known for?
Michael Muccilli is listed with skills including Vmware, Active Directory, Technical Support, Microsoft Exchange, Cisco Systems Products, Remote Desktop, Cisco Call Manager, and Laptops.
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