Michael Snell Email & Phone Number

New York, Ny, Us

I lead a team of researchers shaping the future of customer identity and authentication at JPMorgan Chase.

New York, Ny, Us

Manage research for customer-facing security and digital identity experiences across JPMorgan Chase.

Atlanta, Ga, Us

I led strategic research on the digitization of the construction industry and fleet safety management practices. I also established a program of continuous research for Verizon Connect’s global fleet compliance products across NA, EU, and APAC markets. My primary contributions included identifying emergent user needs in a rapidly evolving industry and regulatory environment and assessing impacts of Covid-19 on transportation logistics. My work at Verizon involved collaborating with a multidisciplinary and global team of stakeholders to develop solutions that improve safety, compliance, job proficiency, and quality of life for Verizon Connect’s millions of customers across 4 continents.

Atlanta, Ga, Us

End-to-end responsibility for user research focused on safety and legal compliance. I collaborated with cross-functional stakeholders across 3 global offices in the United States, United Kingdom, and New Zealand in order to assess the current state of Verizon’s electronic logging device (ELD) product and establish a program of continuous research.

Redmond, Washington, Us

As a consultant and subject matter expert, I led large research efforts to better understand the contexts in which investors sought out specific kinds of information. The product roadmap was adjusted on a monthly basis to reflect the team’s key learnings. I closed out my time with the team by meta-analyzing the immense amount of data we had collected, extracting core themes, and putting forth specific recommendations.

Athens, Ga, Us

My graduate research focused on how design influences user behavior on digital platforms like Spotify, Pinterest, Grindr, and Tinder. I examined how design elements shape decision-making, relationships, and daily habits. My findings were presented at over 15 national and international conferences, earning recognition through the President’s Venture Fund grant and an invitation to the Psychology of Technology Institute. I was also awarded the SPSP Diversity Research Award for my work on how mobile dating apps affect vulnerable communities.

Athens, Ga, Us

As a graduate teaching assistant at the University of Georgia, I found myself at the helm of senior-level social psychology courses, with as few as 30 students and as many as 150. Beyond merely assisting, I crafted the curriculum that served as the academic backbone for these courses, intertwining contemporary research with practical applications to ignite curiosity and critical thinking. Managing a team of teaching assistants, I orchestrated a collaborative effort to deliver an educational experience that was both rigorous and engaging. Each lecture was an opportunity to distill complex theories into accessible knowledge, guiding students through the intricate landscape of social psychology and its impact on the world around us. This role was not just about teaching for me; it was about shaping the next generation of thinkers and exposing students to real-world experiences that challenged fundamental intuitions about human nature.

Following a comprehensive review of e-commerce products in Latin America, I led multiple research initiatives to understand the unique needs and challenges associated with C2C commerce in Mexico, focusing especially on payments, trust, and safety. Utilized a variety of mixed-method approaches, including participatory design, in-product surveys, usability testing, lab studies, in-depth interviews, competitive analyses, and complex statistical analyses on behavioral data. Insights from these projects informed the execution of what became core features of Facebook Marketplace. They also revealed key strategic opportunities.

Washington, District Of Columbia, Us

Elected to the board of directors for a nationwide education-focused nonprofit. Project manager for a multi-year nationwide survey of graduate students leveraged to benchmark quality indicators in higher education, for publication in Science Magazine. Built and led a highly active coalition to oppose the repeal of qualified tuition reduction and deductions for university endowments in the Tax Cuts and Jobs Act (H.R.1) in November 2017.

Athens, Ga, Us

Elected by student peers to (1) represent the experiences, needs, and concerns of graduate and professional students to policy-making bodies across UGA and to (2) directly impact those experiences through enriching service opportunities and engaging programs. We succeeded in promoting student involvement in campus and community service programs by creating and maintaining new channels of communication with students, identifying and supporting leaders at the program level, growing the number of student appointees on administrative bodies from 12 to 60, and successfully campaigning for increased financial support for a wide range of student programs, including enhanced professional/career development and an 1100% YoY budget increase for interdisciplinary programming for graduate students within the division of student affairs. Additionally, we created new opportunities for students to share and consume research, led initiatives to provide crucial financial education to students, and joined forces with numerous internal and external organizations to amplify the university’s commitment to supporting students and employees from disadvantaged and underrepresented backgrounds.

Athens, Ga, Us

Led efforts to create and organize the largest interdisciplinary research and professional development event in UGA’s history, with 212 presenters and 4 keynote speakers from throughout the United States. Negotiated speaker contracts; fundraised enough money to cover operating costs and give free access to students; engaged key stakeholders for support; designed marketing materials and program; established a STEM mentorship endowment; managed advertising and ticketing; led a small and nimble team of student volunteers from planning to execution. University funding for graduate programming increased by nearly 11x YoY partly as a result of the success of this program.

Suwanee, Ga, Us

I was able to fill an immediate instructional leadership need during a time of unexpected transition at a large high school in metropolitan Atlanta. Taught 250+ students across 5 courses and codirected an after-school theatre program.

Phd (Abd), Psychology

Master Of Science - Ms, Psychology

Bachelor Of Arts - Ba, Music Education