Michael Snell Email & Phone Number

New York, NY, US

I lead a team of researchers shaping the future of customer identity and authentication at JPMorgan Chase.

New York, NY, US

Manage research for customer-facing security and digital identity experiences across JPMorgan Chase.

Atlanta, GA, US

I led strategic research on the digitization of the construction industry and fleet safety management practices. I also established a program of continuous research for Verizon Connect’s global fleet compliance products across NA, EU, and APAC markets. My primary contributions included identifying emergent user needs in a rapidly evolving industry and.

Atlanta, GA, US

End-to-end responsibility for user research focused on safety and legal compliance. I collaborated with cross-functional stakeholders across 3 global offices in the United States, United Kingdom, and New Zealand in order to assess the current state of Verizon’s electronic logging device (ELD) product and establish a program of continuous research.

Redmond, Washington, US

As a consultant and subject matter expert, I led large research efforts to better understand the contexts in which investors sought out specific kinds of information. The product roadmap was adjusted on a monthly basis to reflect the team’s key learnings. I closed out my time with the team by meta-analyzing the immense amount of data we had collected.

Athens, GA, US

My graduate research focused on how design influences user behavior on digital platforms like Spotify, Pinterest, Grindr, and Tinder. I examined how design elements shape decision-making, relationships, and daily habits. My findings were presented at over 15 national and international conferences, earning recognition through the President’s Venture Fund.

Athens, GA, US

As a graduate teaching assistant at the University of Georgia, I found myself at the helm of senior-level social psychology courses, with as few as 30 students and as many as 150. Beyond merely assisting, I crafted the curriculum that served as the academic backbone for these courses, intertwining contemporary research with practical applications to ignite.

Following a comprehensive review of e-commerce products in Latin America, I led multiple research initiatives to understand the unique needs and challenges associated with C2C commerce in Mexico, focusing especially on payments, trust, and safety. Utilized a variety of mixed-method approaches, including participatory design, in-product surveys, usability.

Washington, District Of Columbia, US

Elected to the board of directors for a nationwide education-focused nonprofit. Project manager for a multi-year nationwide survey of graduate students leveraged to benchmark quality indicators in higher education, for publication in Science Magazine. Built and led a highly active coalition to oppose the repeal of qualified tuition reduction and deductions.

Athens, GA, US

Elected by student peers to (1) represent the experiences, needs, and concerns of graduate and professional students to policy-making bodies across UGA and to (2) directly impact those experiences through enriching service opportunities and engaging programs. We succeeded in promoting student involvement in campus and community service programs by creating.

Athens, GA, US

Led efforts to create and organize the largest interdisciplinary research and professional development event in UGA’s history, with 212 presenters and 4 keynote speakers from throughout the United States. Negotiated speaker contracts; fundraised enough money to cover operating costs and give free access to students; engaged key stakeholders for support.

Suwanee, GA, US

I was able to fill an immediate instructional leadership need during a time of unexpected transition at a large high school in metropolitan Atlanta. Taught 250+ students across 5 courses and codirected an after-school theatre program.

Phd (Abd), Psychology

Master Of Science - Ms, Psychology

Bachelor Of Arts - Ba, Music Education