Michael Samawi Email & Phone Number

Los Angeles, CA, US

Mclean, Virginia, US

Opening Team AGM. If they're complaining, that means operations is broken. Why is it broken? Because Managers aren't paying attention. It's not difficult to figure out.

Mclean, VA, US

• 199 room, 20 acre resort property with extensive outdoor event space and iconic waterfront restaurantThis is a very active, full circle role enveloping the entire Guest experience through collaboration and meaningful.
• Leading and Directing: Front Desk, PBX, Bell Desk, Shuttle Service and Security towards service excellence
• Ensuring associates have continuous, solid training; are empowered; and, are using the tools and systems effectively to resolve issues and support our Customers. Coaching and process improvement is a constant
• Getting ahead of issues is a priority; but, so is quickly responding to Guest feedback and/or typical trends
• Considerable support of all departments including Food and Beverage and Banquets; can speak to multiple departments including Revenue Management/Analysis; Sales and Catering
• Firm and tight control over cancellation and no-show revenue: maintained 74% of Total Cancellation Revenue Paid and 86% of NS Revenue Paid STLY; focused on maintaining financial performance drivers including upgrade.

Windsor, Berkshire, GB

• 292 room, full service property, newly renovated. Leading a team of 35, including multiple supervisors, staffing, labor and supplies budgets. Compliance of current/new brand standards. Oversaw Engineering, Front Desk.
• Lead most recent Quality Assurance to a 90.5 in Cleanliness and an overall property score of 95
• Maintained an average monthly score of 88+ for Room Cleanliness
• Less than 1% labor turnover in 12 months
• Decreased supplies cost and usage by 25%
• Managed labor hours under budget and adjusted strategies as appropriate

Spartanburg, South Carolina, US

• Dual properties / consecutive positions: Accountable for all aspects including adhering to often changing brand standards, efficient staffing, scheduling and labor, under budget spending on supply PARS; managed Front.
• Decreased supply cost by 20%
• Managed labor hours under budget
• Reduced turn-over by 70%

Spartanburg, South Carolina, US

• Dual properties / consecutive positions: Accountable for all aspects including adhering to often changing brand standards, efficient staffing, scheduling and labor, under budget spending on supply PARS; managed Front.
• Decreased supply cost by 18%
• Managed labor hours under/at budget
• Reduced turn-over by 50%

• Secure sales appointments; create and sell Study-tour / Mission packages to the Holy Land; generate and review all travel and financial documents.
• Assist Pastors in organizing these type of trips including all overseas logistics of Mission Work and Conferences
• Generate social media / advertising campaigns and general communication creating interest and intrigue
• Educate departing Guests, explaining all land services, such as airport transfers, tour sites and related activities, lodging and meals, experiencing "living stones" and post-follow up. California Seller of Travel.

• Generated and carried out Marketing Communications Plan for an agricultural business
• Used social media and traditional means to communicate to our target audiences
• Contract position

• #1 Tea Room and Cafe in Orange County with consistent 5-star online reviews
• Maintained food cost and labor at 25%; Recruited, trained, supervised and mentored staff
• Sold and booked all events; Kept Customers for life through embracing referrals and repeat business

• Marketing strategy to package I.T. Managed Service Provider offerings
• Creative development for collateral materials to support brand strategy. Created copywriting for documentation to support enterprise wide software upgrades. Contract position

Pleasanton, CA, US

• Emphasizing the Brand, while controlling food costs, labor and leading a team of 19
• Reversed single-store history of consistent negative 5-figure losses in less than 2 months
• Annual sales of $1.2M

• Major focus was Customer Service. Demonstrated ability and certified in product knowledge to educate Buyers, negotiate write-ups and complete the automobile buying process
• Regular referral business

• Studied multiple cultures and how they differ from The States. Observing them in their native land gives an enlightening look at how those same Customers – that make up the majority of our Sales - might view our brand.
• Knowing not all Customers are mainstream helps tweak our message to better fit our local audience

• Responsible for 7 automotive brands
• Profitably Integrated: Print, Broadcast & Internet. On-going advertising campaigns: launched corporate websites; direct mail / marketing, including sales lead generation and creating niche markets
• Saved $1,000s in staff costs through: a balanced strategy of, in-house and outsourced marketing communications; the recovery of $1,000s of balanced co-op funds
• Maintained 100% no-violations per California Auto Advertising laws
• Used social marketing to convert unhappy Customers and keep them for life
• Brand management / development and creative direction

• Designed 4/color collateral and advertising; Graphics and logistics for tradeshows; Researched new technologies.

Certificate, Tourism And Hospitality Management

Certificate, Spa And Hospitality Management

University Extension - Various Marketing Courses

Ba - Interdisciplinary, Graphic Design, Gallery Design

Industry Tradeshow Offerings

Education record