Michael Sanborn Email & Phone Number

Worldwide, Oo

Worldwide, Oo

Weston, Fl, Us

Work with a variety of enterprise customers across many lines of business to perform automated testing of WFM 6.2, guide customers through user acceptance testing, and perform necessary remediations. Utilize Salesforce to build customer project console to guide customers through entire upgrade process and facilitate tracking and document management.

Weston, Fl, Us

-Provide Ultipro Time and Attendance (Workbrain version 5.0.4, 5.1.2, 6.1.1, 6.1.3) support to customers of varying size from small business through large-scale enterprise-Guide customers through UTA 6.1 upgrade process via application testing, subject matter expertise, and application configuration to ensure a successful go-live and smooth transition to version 6.1.-Troubleshoot integration and interfaces between Ultipro and UTA through deep analysis of SQL Functions and Stored Procedures-Work with vendors and internal Development to identify, recreate, test, and provide solutions for customer elevations.-Educate UTA Customer Success Team on best practices and tips and tricks when troubleshooting UTA.

Burbank, Ca, Us

-Monitored and managed the testing of six Workforce Management Applications by testers in Florida and California-Performed detailed requirements gathering, Agile Story writing, Iteration Planning, and Task Planning with Application Developers, Business Analysts, and Subject Matter Experts.-Used Business Objects and SQL to query databases for troubleshooting and provide operational reporting to allow for enhanced planning and decision making-Provided application go live, hypercare, and handoff for multiple release cycles in partnership with Business and IT Sustainment Teams.-Created detailed mockups to support story development incorporating business process, compliance requirements, and feedback from multiple stakeholders.

Burbank, Ca, Us

-Monitored and managed the day-to-day operation and provided front-line support for multiple Labor applications. -Created SCAR to manage system access across multiple platforms at Walt Disney World and Disneyland for the Workforce Management organization.-Mentored leaders and peer System Administrators in the use of Business Objects XI 3.0-Subject matter expert for Workforce Management systems team for MS Access 2003/2007.-Tested and implemented multiple enhancements to HUB applications of varying complexity and scale-Worked with IT teams to develop new technologies to solve for business needs for the Workforce Management community-Developed System Operating Guides and training documentation for Workforce Management Hub Applications-Partnered with multiple IT teams to resolve user issues and improve system and business processes.-Project managed the launch of eDOCS across the Workforce Management Line of Business.-Led the creation and implementation of the Extra Hours Hotline Business Objects Reporting Universe-Created over 200 test scripts in HP Quality Center for Hub Applications to provide for a more accurate regression testing process for the applications, leading to higher system stability for the end users.-Facilitated and supported Workforce Management implementation of Business Objects XI, statistical reporting -Extensive experience working and managing projects virtually as part of a bi-coastal team, supporting location specific applications, and maintaining segment partnerships.-Strong ability to manage multiple priorities while maintaining a high level of customer service.-Provided professional, consistent, and proactive communication to multiple levels of the organization through outage notifications, release communications, and other messaging.-Recognized by leaders, peers, clients and business partners on more than 40 occasions for providing excellent service levels.

Burbank, Ca, Us

Provided support to operating areas on a consistent basis to include call-in tracking, day of deployment, employee deployment monitoring and support, duty card preparation, and fielding employee support calls.Provided excellent troubleshooting and customer support, escalating issues to application development teams when needed.Responsible for the bi-weekly publishing of the "Tell-A-DA," an internal company communication for Labor Deployment Staff.Managed Park-wide inventory of CDS PC's.Trained other employees in the use of specific HUB applications.Received 2005 Q1 "Outstanding & Tremendous" Award for Labor.

Bachelor Of Science (Bs), Computer And Information Systems Security/Information Assurance

High School Diploma