Michaël Sang Email & Phone Number
@wellsfargo.com
2 phones found area 570
LinkedIn matched
Who is Michaël Sang? Overview
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Michaël Sang is listed as Gen AI, Agentic AI, Next-Gen Contact Center CCaaS and Cloud Transformation at Wells Fargo, a company with 205138 employees, based in San Francisco, California, United States. AeroLeads shows a work email signal at wellsfargo.com, phone signal with area code 570, and a matched LinkedIn profile for Michaël Sang.
Michaël Sang previously worked as Next-Gen Contact Center CCaaS, AI and Cloud Transformation at Wells Fargo and AI/ML Capabilities Engineering. Digital Technology & Innovation at Wells Fargo. Michaël Sang holds Toronto, Canada. Honors Double Majors. Bachelor In Computer Science And Bachelor In Applied Mathematics. from York University.
Email format at Wells Fargo
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AeroLeads found 1 current-domain work email signal for Michaël Sang. Compare company email patterns before reaching out.
About Michaël Sang
• Information Technology professional with extensive experience leading the design and development of enterprise applications, consistently adapting to industry advancements and staying passionate at the forefront of technology.• Bachelor's Honors double major degree in Computer Science and Applied Mathematics, with a focus on Operations Research. Additionally, I hold a Master's degree (Summa Cum Laude) in Information Technology, and Professional certifications in AI, ML and Cloud Computing.• Proven track record of delivering successful Enterprise Applications in large-scale distributed systems. • Enthusiastic about Artificial Intelligence, Machine Learning, Voice Applications, and Cloud Computing, constantly seeking new opportunities to implement these technologies in innovative solutions.• Fast learner who thrives on innovation and collaboration. • Always seeking to expand my knowledge and explore new challenges.• Deeply committed to upholding the highest standards of integrity, foundational to building trusted relationships and delivering results.• Eager to contribute my expertise to exciting projects. Welcome connecting for potential collaborations!Please feel free to contact me via LinkedIn or email. N'hésitez pas à me contacter via LinkedIn ou par courriel.
Listed skills include Ivr, Oracle, Sdlc, Db2, and 35 others.
Michaël Sang's current company
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Michaël Sang work experience
A career timeline built from the work history available for this profile.
Next-Gen Contact Center Ccaas, Ai And Cloud Transformation
CurrentEnhancing customer experiences with the latest technologies.
Ai/Ml Capabilities Engineering. Digital Technology & Innovation
AI/ML, Model Monitoring, AI Portal, Data Ingestion, AI Dev, MLOps, Data Exploratory Services, Data Integration, Data Cloud pipeline, Snorkel Data Labeling, Data Analytics Reporting, Cloud GCP, Generative AI, LLM, Vector DB, Emerging AI/ML Technologies.
Software Engineer, Scrum Development Lead. Enterprise Contact Technologies
Web Developer 5
- Managed a team of 6 onshore developers and multiple offshore counterparts to successfully code and migrate over 30 IVR applications within Wells Fargo's enterprise from on-premises to Nuance On-Demand Cloud. Recognized.
- Executed the coding and integration of Wells Fargo's groundbreaking AI Voice Biometrics, leading the first-time implementation and application-to-application transfers of voice and data calls. Commenced with a.
- Introduced new customer interactions with the implementation of Online Customer Service Guided Services. Utilized speech recognition hot-words, slots, and intents in a first-time implementation, resulting in enhanced.
- Led the conversion of the main Wells Fargo Customer Service IVR application to the Nuance Voice Platform. Oversaw the migration from an outdated platform to a newer one with enhanced functionality, earning the Wells.
- Successfully converted Wells Fargo's first in-house ACH speech application to the Nuance On-Demand cloud and Nuance Development Framework.
Application System Engineer 5
- Programmed a new Natural Language Understanding (NLU), call intents, and call flows for Credit Card services in the main IVR, successfully decommissioning obsolete legacy card applications.
- Pioneered, designed, and coded the first application-to-application IVR voice and data transfer functionality. Utilized Genesys CTI Key-Value pairs to establish seamless communication between the main customer service.
- Developed the High-Value Customers (HVC) IVR Front-End VXML Tellme, incorporating a comprehensive HVC Authentication Rewrite for improved efficiency and user experience.
Application System Engineer 4
- Received the Wells Fargo Gold Coin Award in 2008 for consistently delivering high-quality code across all Wells Fargo Credit Card IVR Applications, as recognized by feedback from business partners.
- Re-engineered Wells Fargo/Wachovia High-Value Customers IVR application after merge.
Senior Systems Analyst, Voice Communications Services
- Designed and programmed HSBC’s Speech Recognition IVR Direct Talk/AIX Account Originations Enrollment application. Enabled real-time credit card decisions, including balance transfers, credit line increases, and.
- Coded, installed, documented, and patented IVR applications integrating Witness Recording and voice recognition. Successfully scaled applications across HSBC business units, including Mortgage and Consumer Lending, to.
- Converted IBM Direct Talk IVR/AIX applications to Intervoice Studio on Microsoft Windows, ensuring seamless transition and continued functionality.
- Automated the generation of consolidated IVR call reports to centralized MIS UNIX servers using Awk/Ksh scripting and cron-scheduled jobs, streamlining reporting processes.
- Provided 1st tier on-call support for international HSBC call centers, collaborating with CTI, Avaya/Nortel PBX, and vendor teams to address and resolve issues promptly.
- Offered consulting expertise on HSBC Canada Montreal IVR applications in both French and English, as well as HSBC Mexico IVR applications, contributing to cross-border project success and linguistic adaptability.
Colleagues at Wells Fargo
Other employees you can reach at wellsfargo.com. View company contacts for 205138 employees →
Jimmy Davis
Colleague at Wells Fargo
Kansas City, Missouri, United States, United States
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JH
Jennifer Hike
Colleague at Wells Fargo
Minneapolis, Minnesota, United States, United States
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SV
Sudarsan Vallepu
Colleague at Wells Fargo
Bengaluru, Karnataka, India, India
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MS
Marv Seiler
Colleague at Wells Fargo
Van Meter, Iowa, United States, United States
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VB
Valorie Brown
Colleague at Wells Fargo
Mclean, Virginia, United States, United States
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MS
Michael Stern
Colleague at Wells Fargo
Salt Lake City, Utah, United States, United States
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KS
Kendric Sharkey
Colleague at Wells Fargo
Milwaukee, Wisconsin, United States, United States
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TA
Tejashwini Anand
Colleague at Wells Fargo
Bengaluru, Karnataka, India, India
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JY
Janice Yono
Colleague at Wells Fargo
Las Vegas, Nevada, United States, United States
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AK
Akash Kumar Sharma
Colleague at Wells Fargo
Hyderabad, Telangana, India, India
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Michaël Sang education
Toronto, Canada. Honors Double Majors. Bachelor In Computer Science And Bachelor In Applied Mathematics.
Toronto, Canada. Canadian Operational Research Society (Cors), Diploma In Operational Research.
San Francisco, California. Master Of Science (Highest Honors), Systems & Network, Information Technology Management
Aws Machine Learning
Cloud Native Computing
Artificial Intelligence Product Manager Nanodegree, Bertelsmann Technology Scholarship - Ai Track
Natural Language Processing (Nlu) Nanodegree, Ai
Python Nanodegree
High School Certificate (Advanced-Level): Mathematics, Chemistry, Physics, English, French.
Frequently asked questions about Michaël Sang
Quick answers generated from the profile data available on this page.
What company does Michaël Sang work for?
Michaël Sang works for Wells Fargo.
What is Michaël Sang's role at Wells Fargo?
Michaël Sang is listed as Gen AI, Agentic AI, Next-Gen Contact Center CCaaS and Cloud Transformation at Wells Fargo.
What is Michaël Sang's email address?
AeroLeads has found 1 work email signal at @wellsfargo.com for Michaël Sang at Wells Fargo.
What is Michaël Sang's phone number?
AeroLeads has found 2 phone signal(s) with area code 570 for Michaël Sang at Wells Fargo.
Where is Michaël Sang based?
Michaël Sang is based in San Francisco, California, United States while working with Wells Fargo.
What companies has Michaël Sang worked for?
Michaël Sang has worked for Wells Fargo and Hsbc.
Who are Michaël Sang's colleagues at Wells Fargo?
Michaël Sang's colleagues at Wells Fargo include Jimmy Davis, Jennifer Hike, Sudarsan Vallepu, Marv Seiler, and Valorie Brown.
How can I contact Michaël Sang?
You can use AeroLeads to view verified contact signals for Michaël Sang at Wells Fargo, including work email, phone, and LinkedIn data when available.
What schools did Michaël Sang attend?
Michaël Sang holds Toronto, Canada. Honors Double Majors. Bachelor In Computer Science And Bachelor In Applied Mathematics. from York University.
What skills is Michaël Sang known for?
Michaël Sang is listed with skills including Ivr, Oracle, Sdlc, Db2, Business Analysis, Vendor Management, Requirements Analysis, and Sql.
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