Sr. QA EngineerBLACKBERRY | CYLANCEFeb 2019 - Sep 2023Irvine, CaliforniaBlackBerry provides intelligent security software and services to enterprises and governments around the world. It secures more than 500M endpoints. The company leverages AI and machine learning to deliver innovative solutions in the areas of cybersecurity and data privacy. It is a leader in the areas of endpoint security, encryption, and embedded systems. Hands-on QA lead for cybersecurity solution CylanceON-PREM, accountable for testing the React management console, backend performance, APIs, and end-to-end testing with the endpoint security software including vSphere environment orchestration. Delivered 31 high-quality commercial releases (Feb 2019 - Sep 2023).• Worked with SDETs to maintain a robust Python-based automated test framework running on a Selenium Grid within a CI/CD pipeline, leading to a 10X reduction in test execution time and 80% increase in test coverage.• Orchestrated HTTP scripts in JMeter to conduct load tests simulating 50K endpoints. Identified and resolved performance bottlenecks resulting in a 20% improvement in application response time.• Leveraged SQL queries to extract and manipulate data from PostgreSQL database, streamlining test data preparation process by 20%.• Engineered tests for public APIs, leveraging tailored test data to emulate malware events, enhancing system resilience by 25%.• Spearheaded user story refinement process, enhancing clarity and functionality, resulting in an approximately 20% reduction in sprint rework.• Meticulously documented bug tickets in Jira, expediting issue resolution and improving collaboration among teams.• Authored comprehensive set of test cases in TestRail, facilitating efficient test execution and ensuring comprehensive test coverage.• Fostered cross-functional collaboration with Agent Engineering, DevOps, Networking, and Security teams, driving alignment and synergy across departments.

Sr. Quality EngineerCYLANCESept 2016 - Feb 2019Distinguished as the fastest-growing security startup of its time with billings growing more than 1,000% between 2012 and 2016 and a customer base growth of 785% during that period. Acquired by BlackBerry for $1.4B in November 2018. The primary product offering, CylanceENDPOINT, was an AWS cloud-based unified endpoint security solution safeguarding 500M endpoints globally. • Conducted large-scale performance tests on AWS EC2 using Blazemeter. Identified scalability issues early in the development cycle. Identified critical performance bottlenecks, leading to a 30% improvement in system response time.• Published detailed performance test results and analysis on Confluence for stakeholders. Enhanced transparency and informed decision-making.• Documented high-level system architecture for QA.• Wrote data-driven automated test driver in C#.• Wrote comprehensive procedural documentation for running the performance test operations.

Accenture is one of Fortune's Global 500 companies. It offers professional services in the field of Information technology and consulting. It has 738K employees and revenues of $63B. It is No. 1 in its industry among Fortune's World's Most Admired Companies. Position: Contribute to all aspects of the delivery lifecycle in performance prototyping, capacity modeling, performance driven design, profiling, performance testing, availability management, and trouble shooting. Provide architecture and application design and development guidance that ensures scalability and minimizes performance issues. Provide clear insight and direction to business and IT stakeholders. Utilize diagnostic and monitoring tools to detect, isolate , and resolve performance issues throughout the technology stack. Nine successful consulting roles to-date.

Company generates $223M in revenues is the nation’s largest independent provider of sales, benefits administration, retention and technology solutions to the insurance and managed care industries servicing over 5 million plan members.• Wrote proposal response to RFP and oral presentation deck addressing how a stress test would be accomplished in terms of people, process and technology to fit client’s specific needs. • Researched a number of tool capabilities and licensing costs.• Presented proposal with 3 other managers to C-level leadership.

Company is a Fortune 500 included in the S&P 500. It is a worldwide leader in the development and manufacturing of 3G, 4G and next-gen wireless technologies for the mobile communications industry with $26.96B in revenues.• Collaborated with IT Leadership to establish a greenfield strategy for testing Enterprise Applications.• Researched new test automation processes, tools and technologies that could dramatically improve efficiency and turnaround time.• Authored recommendation document establishing new QA Ecosystem for Continuous Delivery incorporating BDD, DevOps, Cloud, open-source and commercial tools.• Architected Test Automation Plan for testing upgrade to ADP GlobalView payroll service.

Company is the 2nd largest and fastest-growing national telecommunications company with $12.5B of annual revenue and 12.5M customer connections, including 8.5M wireless subscribers. Its products and services include: wireless, data, Internet protocol (IP), voice, television, entertainment and video, and it is Canada's largest healthcare IT provider. Recipient of the 2014 HP Award for Excellence in Performance Testing.• Ran day-to-day performance testing operation for Enterprise systems supporting ordering, provisioning, support, field work-force management, billing, DW, consumer portal. • Collaborated with IT teams managing the pipeline Functional Test, Project Managers, Release Management, Quality Risk Management, Environment Management, Test Data Management, DBA and Development.• Led 18-person team (5 onshore, 13 offshore): 4 Manager-level direct reports, performance testers and performance engineers. Instituted numerous process improvements.• Delivered 3 Major Releases on-time bundling an average 12 projects over a 10 month period with 0 production incidences.

Company is the largest health insurer in the Philadelphia area, serving more than 2 million people in the region and 7 million nationwide. It employs more than 7,000 people and its network of health care providers includes nearly 160 area hospitals and more than 42,000 physicians and other health care professionals.• Conducted assessment of performance engineering operation (people, process, technology) for over 70 applications under test.• Delivered comprehensive PE Assessment Report with gap analysis, knowledge for immediate assistance, and C-Level next steps in order to evolve operation to higher degree of maturity.• Provided expertise in the planning, constructing and execution of test scripts.• Engagement led to Accenture new business.

Company is a Fortune 500 with $31B in sales and 62,600 employees world-wide. It is the world’s leading designer, marketer and distributor of authentic athletic footwear, apparel, equipment and accessories.• Led Performance Test Team on Global Supply Chain Planning upgrade’s integration phase. • Devised, documented, presented test approach having built consensus across the program.• Extended Performance Team with key client resources in Ops, DB, Dev Batch groups.• Oversaw execution of performance test process; drove root cause analysis.• Designed and documented custom Excel/VBA tool to collate Batch Schedule data with ETL data for easy analysis. Tool constructed and tested by off-shore team.• Authored final readiness Summary Report for Leadership.

Company is an integrated managed care consortium. It is the largest managed care organization in the United States with 62.7B in operating revenue, 10.2 million health plan members, 186,497 employees, 18,652 physicians, 51,010 nurses, 38 medical centers and 622 medical offices.• Managed team to test and evaluate performance of Pharmacy Data Warehouse data aggregation for new pharmacy point-of-sale application being rolled out to 400 stores in 8 regions. • Identified design issues; presented performance improvement recommendations with potential to increase performance 22X and save $3.1M.• Designed, executed two Proof of Concept tests; prepared summary reports and presented results to Leadership. • Utilized Accenture Cloud Services to setup PoC environments in 2 weeks.

Company is the leader in data storage systems, and also makes content management, data security and cloud foundry offerings. It owns VMware, Pivital and Virtustream. • Managed Performance Test Team during final integration phase of large-scale global transformation project from Oracle ERP to SAP ERP.• Built cross-agency consensus across management from Worksoft Certify, SAP, and EMC’s Software Architecture, Legacy Applications, Technical Architecture, and Enterprise Performance Engineering.• Supported weekly PMO stake-holder meetings across the organization.• Produced the strategy, workload model, and project schedule to be successful.

One of 40 Comprehensive Cancer Centers in the US – the highest designation bestowed by the National Cancer Institute; it conducted more than 300 studies enrolling more than 5,000 patients in 2011.• Managed load test project for Allscripts Health Record Management System Upgrade running in a Citrix Farm.• Build team of 3, planned and executed Performance Test using LoadRunner within 3 weeks.• Team delivered a custom user experience monitoring tool using LoadRunner and MS Office components that monitored production performance metrics. • Provided general guidance on gaining control over various performance factors relating to the clinical information systems.

Company is one of the world's leading insurers for corporate and specialty risks. It is a global financial services company, with €125B in revenues, 142,000 employees, 85M customers in over 70 countries, and is one of the world’s larges asset managers.• Led Test Data Management (TDM) Team during integration phase of transformation program to new Personal Insurance (PI) policy management and billing system.• System under test consisted of SAP/FS-CD interconnecting to a core enterprise policy administration system, 33 legacy apps synchronizing with an Enterprise Operations Data Store via real-time WebMessageBroker (WMB), MQ Series messaging, and batch. • Definined, gained consensus, and implemented an approach for managing application test data allowing functional domains to be tested concurrent to integration tests in the same lab while avoiding data collisions, thus regaining schedule time.• Managed storage reclamation project. Successfully worked with people at all levels and skill sets to establish a protocol and timeline for decommissioning a large proportion of non-essential servers saving hundreds of thousands of dollars.• Received Vendor Appreciation Award.• Received Vendor Appreciation Award.

VC startup later acquired by KANA in 2011; Overtone Inc. marketed OpenMic, a sophisticated Social Media Listening Platform and Analytics Solution of its time for large corporations. OpenMic, was a real-time continuous listening system that incorporated collecting, categorizing, analyzing and acting on consumer comments.• Reported to CEO as accountable Manager for OpenMic Quality.• Managed all product testing including functional, performance and data integrity.• Owned Releases from feature-complete through deployment. • Recruited top test automation talent.• Evolved manual QA operation into a state-of-the-art automated QA shop able to rapidly scale to meet quantum growth projections. • Prepared QA Strategic Plan to support all business and product roadmap objectives• Introduced best practices in defect prevention including design reviews, code-inspections, test-driven development, and continuous builds.• Defined custom process, drawing on best aspects of Agile and Waterfall methodologies.• Co-architected automated functional test Framework leveraging open-source Selenium tool, key-word paradigm and C#.NET • Implemented defect resolution process for metrics generation and process refinement. • Participated in strategic product planning in a new, rapidly expanding social media monitoring product space.

Intuit, Inc. is the provider of TurboTax, the No1 best selling tax preparation software accounting for over $1B in sales.Led cross-functional teams for mission-critical performance and HA testing and monitoring system development for Intuit's flagship TurboTax Online offering. Building world-class team of performance test engineers and lab facilities to support broad organizational requirements for precise product utilization modeling, innovative performance test design, implementation, and continuous execution. Testing supports on-going capacity planning, problem resolution, new software feature and hardware integration and tuning, HA fail over contingency planning, operational monitoring, alerting and dashboarding. Innovate custom high volume load generation tools and lab automation.

Intuit, Inc. is the provider of TurboTax, the No1 best selling tax preparation software accounting for over $1B in sales.• Championed innovative new Automated Test Program for desktop TurboTax Offerings.• Achieved solution capable of exhaustive overnight testing and self-maintenance; awarded for two patents with co-inventor: Engine for Scalable Software Testing; and Runtime Documentation of Software Testing.

Mortgage lending, retail banking and loan servicing institution utilizing leading technologies including J2EE, WebLogic, Oracle, Windows, Linux, Citrix MetaFrame to deliver hosted and outsourced IT solutions to its customers, branch personnel, and HQ staff. Led corporate initiative to establish scalable automation framework and performance test operations. Formed and led a highly effective QA Engineering Automation group for building functional and performance test scripts and ancillary applications. Architected and managed the implementation of a low-maintenance, 100% data-driven, 24/7 unattended functional test Framework with custom GUI front-end.

Financial Services technology company (software products for financial planning, portfolio analysis, asset aggregation, investment advice) providing a sales system to Fortune 500 Banks, Broker Dealers, warehouses, Insurance and Financial Services companies worldwide (notably SunTrust, Merrill Lynch, Allstate, ING, General Electric, MetLife, Wachovia).Led organizational initiative to establish industrial-scale automated test capability that could reliably ensure QA did not bottleneck its $32.4 million sales pipeline which included annual updates of over 100 private-label versions in 2 languages. Awarded by management for technical excellence.

Dot Com Start Up for High performance Grid computing platform.• Built WinRunner Framework to test DCGrid5.0 enterprise product across all browser platforms.

Renamed Technicolor SA with €3.65B in revenue, it is a French multinational providing services and products for the communication, media and entertainment industries.• Designed and developed innovative WinRunner automated test framework for supply chain planning system that self-aligned test data to test run date on the fly. • Administered Mercury TestDirector (HP QualityCenter) and rolled it out to 35-developer team.

General contractor for the $5B Iridium Communications Satellite Phone providing global point-to-point voice and data services via 66 low-orbiting satellite constellation.• Produced all technical writing for the ground control software (Mission Planning and Scheduling System) Users Guides in a CMM Level 5 process.• Developed Mercury X-Runner test automation scripts.• Contributed GUI design improvements.• Managed defect resolution process.

Mitchell is a leading technology and related services vendor in the auto property and casualty claims and workers' compensation insurance sectors. Its reveneus are approximately $400M with approximately 900 employees.Conceived, planned and marketed successful software product lines: Value•Mate actual cash value; and QRP recycled parts locator -- including internal support apparatus and sales training; owned P&L accountability on $2M capital budget.