Proven track of success in Leadership, Project Management, Employee Productivity & Morale; increasing efficiency and effectiveness of supply chain, exceeding goals and increasing revenue. Excellent relationship building skills, interpersonal communication and customer service in both the corporate and non-profit environments.EXPERIENCE:Integrated sales logistics department with other key business processes (i.e., sales, distribution, account planning, supply chain and merchandising)Headed multi-functional project (order Management, sales, operations and freight management) to identify and implement process efficiencies resulting in 40% reduction in general and expedited freight costsIn role of Sales Logistics and Customer Service Director; managed growth of department to support increasing levels of business. Established and developed department team comprised of 34 individuals reporting up through three managers, set standard practices, roles and assigned accountabilities. Managed the transition of 150 customers from a third party distribution company to an in-house customer service department within Warner Home Entertainment Worked closely with information systems to develop and implement an in-house Oracle-based “order-to-cash” system Outlined and executed process mapping requirements for SAP transition Created metrics and key performance indicators (KPI’s) for daily order volumes, capacity at distribution facilities, units shipped by carriers, variances, proof of delivery and contractual compliance reportingImplemented electronic data interchange (EDI) for key customers and vendorsSet up Wal-Mart as first vendor-managed customer, followed by Sam’s and Kmart, for new department (Retail Direct) implementing best practices while establishing and documenting key business processes
Listed skills include Management, Leadership, Customer Relationship Management, Project Management, and 1 others.
