• Write, rewrite, edit, and proofread print and electronic communications for a diverse group of organizations, including Costco, AARP, the American Academy of Orthopaedic Surgeons, Aetna, Baxter, the Healthcare Financial Management Association, Astellas, Rush University Health Systems, Abbott, BMO Harris, Hillshire Brands, Salter Labs, Northwestern University’s Kellogg School of Management, the Association Management Center, the International Food Protection Training Institute, the American Association of Medical Assistants, Children’s Hospital of Wisconsin, and Catholic Health Initiatives.• Specialties include health care marketing and communications, employee benefits, health insurance, internal communications, medical education, retirement plans, public relations, and financial planning.

• Wrote all the content for the new Blue Door Neighborhood Center’s website.• Wrote and edited web content, chose keywords and page descriptions, and coordinated long-form and short-form web content requests from stakeholders across the company.

• Worked on marketing communications projects related to new products and services, enhancements to existing products and services, and internal and external events. Wrote, edited, and proofread email communications, blog posts, video scripts, web content, brochures, fliers, case studies, newsletter articles, postcards, presentations, surveys, event agendas, and other materials.• As the team’s lead editor, reviewed most documents prior to manager- and director-level reviews.

• Worked on marketing communications projects related to new products and services, enhancements to existing products and services, and internal and external events. Wrote, edited, and proofread email communications, blog posts, video scripts, web content, brochures, fliers, case studies, newsletter articles, postcards, presentations, surveys, event agendas, and other materials.• As the team’s lead editor, reviewed most documents prior to manager- and director-level reviews.

• Wrote, edited, proofread, and fact-checked various medical marketing communications for a pharmaceutical client’s cardiovascular therapeutic area. • Projects included e-newsletters, a mobile app for physicians, communications for a medical society’s annual event, a user’s manual for an app used by sales representatives, advertisements, brochures, catalogs, e-blasts, web copy, interactive learning modules, and product monographs.

• Served on the team responsible for internal communications about a regulatory project impacting every area of the organization. • Wrote and edited marketing communications collateral related to new product offerings, enhancements to existing products, and events.

• Wrote, rewrote, edited, and proofread print newsletters, e-newsletters, brochures, press releases, video scripts, magazine advertisements, account statement inserts, booklets, web articles, presentations, speeches, and other content about health and retirement benefits, financial planning, internal communications, investing, legal/compliance matters, tax issues, and other topics.• Spearheaded communications efforts for several successful marketing campaigns promoting the organization’s services, plans, and programs, including Ernst & Young Financial Planning Services, the United Methodist Personal Investment Plan, and the LifeStage Investment Management Service.• As the primary editor, reviewed most of the materials produced by the Communications department.• Served as the lead writer and editor for internal communications; planned, wrote, and edited the monthly employee e-newsletter and numerous ad hoc companywide email announcements. • Developed, launched, and managed annual communications plans for the Retirement Services and Investments departments.

• Served as the lead editor of all syndicated publications. Developed all topics, based on factors such as clients’ objectives, recent health news, medical experts’ guidelines, health care trends, seasonality, and national health observances. Also provided related brochures, posters, fact sheets, and other collateral to syndicated clients.• Supervised staff and freelance writers and editors in the writing, editing, fact-checking, and proofreading of syndicated content.• As the most senior member of the Editorial department, trained all the other editors and made significant contributions to the processes that shaped the department and the company over the years.• Assisted the department head with personnel issues, budgeting, strategic planning, and other tasks.• Ensured clients’ satisfaction with content by regularly reviewing survey results, attending quarterly client seminars, and responding to clients’ questions, concerns, and requests. • Supervised the editing, distribution, and filing of bibliographies.

• Oversaw departmental responsibilities for custom clients. This involved supervising all the other editors in their custom-client projects, managing custom-client workload across the Editorial department, and ensuring client satisfaction with custom content and editorial services. • Served as the lead editor of Active & Healthy (a syndicated print newsletter for older adults), Make Health Happen (a syndicated print newsletter for low-literacy readers), and Heart Health (a syndicated e-newsletter). • Served as the lead editor of numerous custom newsletters for hospitals and managed care organizations across the country. Developed newsletters that provided an appropriate mix of topics and met clients’ objectives. Also collaborated with freelance writers to develop client-specific content, including articles promoting new physicians, services, and facilities.

• Served as the lead editor of Active & Healthy and various custom newsletters for hospitals and managed care organizations.• Authored the company’s first style manual and addressed style-related questions, suggestions, and concerns from clients and colleagues.• Edited, distributed, and filed bibliographies.

• Rewrote, edited, fact-checked, and proofread copy for custom and syndicated newsletters.• Maintained extensive content and client-usage databases.• Selected appropriate content from the content database for inclusion in custom newsletters.

• Designed, formatted, and proofread magazines, newsletters, books, and research reports.• Maintained the content database and incorporated archived material into new publications.