Michael Schuetz Email & Phone Number

Southlake, Texas, Us

Program Manager Implementation of large complex software-based solutions to airline and travel agency customers throughout the world. Key recent projects include: • Manage Your Book – Web Internet – JetBlue• Boulevard Agency – Sabre 360• Self Service ReAccomodation – Silver Airlines• Travel Bank – AeroMexico • Dynamic Availability - AeroMexicoAccountable for: Successful implementation of large-scale software implementations across complex technical environments, management and reporting of project budgets to executive levels, establish and tracking of project schedule, weekly status reporting, risk and issue mitigation. Sabre Commercial Platform (SCP) – managed quarterly release of SCP. Responsible for ensuring timely release, testing and deployment for 40+ solutions that comprise this platform. Development teams were located worldwide and included all Sabre Global Development Centers. Ensured end-to-end testing was executed successfully and completed on time. Activations, Implementation and Migrations Team - managed a team of Program Managers located in Bangalore India, Krakow Poland and Southlake Texas. Responsible for 75+ implementation and migration projects and 150+ activations per year. Solutions included large-scale eCommerce sites (airline sales and services), as well as middleware and specialized solutions (Check-in, Travel Bank and Agency Manager) for customers throughout the world. Principal Program Manager - Interact - Program Management leadership role for an organization consisting of approximately 90 people in both domestic and offshore locations. Worked closely with JetBlue and internal resources to work through several failed cross functional upgrades. Worked with eight different scrum teams on four different releases and approximately 100 new elements of features. Consistently worked through and resolved problems across teams reporting to senior leadership on a daily basis and executive leadership as required.

Southlake, Texas, Us

Sabre Holdings/Airline Solutions – Southlake, TX July 2012 – PresentThe Sabre Airline Solutions® business provides a broad range of software and data solutions to help airlines market themselves, sell products, serve customers and operate more efficiently. It provides both airline reservations systems, and a full suite of marketing and commercial planning software and enterprise operations solutions.Marketing Solution Manager Responsible for a product portfolio that includes both an eCommerce and Software as a Service (SaaS) hosted solutions. Ecommerce solution provided authorized users access to a comprehensive shopping, booking and payment platform that facilitates complex transactions across multiple vendors with integrated data analytics. SaaS backend component provides accounting and finance functionality that provide authorized users the ability to purchase against a predetermined credit line. Accomplishments:Established a strategic plan (presented and approved at executive level) that included a long term development plan backed by a growing revenue pipeline producing solid profitability. Plan featured extensive key customer client input and was produced using a cross team collaborative effort. This strategic plan turns a money losing underperforming solution into a steady performer that will contribute to the long-term growth of Airline Solutions. Working together with development and delivery partners able to establish and deliver an assertive solution roadmap, reduce delivery times/costs and regain customer confidence from key customers. • Measurable increase in solution quality achieved by commitment to and investment in automated testing and defect reduction• 50% decrease in solution implementation times – resulting in savings to Sabre in excess of $5M• Customer satisfaction ratings improved by threefold over a 16-month period.

Houston, Texas, Us

Part of Agilaire project - a large scale multi team effort designed to develop and replace the passenger scheduling system for American Airlines. Business Analyst - Project consists of multiple teams working in concert with cross functional teams comprised of American Airline representatives. Led “Customer” team which was responsible for defining profile elements, customer value and valuation, associations and authorizations. Additionally participated in Flight-in-Trouble, Content Management (Policy and Procedure Reference Library) and Notification capabilities.

Dallas, Tx, Us

Through its web site Southwest Airlines generates over $8 billion in airline, hotel and car revenues along with significant other travel support functions. New software development is written in Java and continuously integrated using Hudson scheduling tool. Smoke and Regression tests are written in a variety of formats including Ruby, Groovy and JBehave (using Selenium). Served as Release Manager for January deployment which created new features and functions across the web site. Coordinated release schedule, ongoing builds and QA testing among multiple groups including contract companies (ThoughtWorks and Diamond), individual contractors and off-shore resources.Led a focused team on short term project that implemented new smoke and regression testing tools, while also serving as Release Manager for January 2011 code implementation. Using classic Scrum approach led Daily Scrum meetings, Sprint planning, sessions, stakeholder showcases and Sprint Retrospective. Tracked and reported on key metrics including burnup and burndown charts, and overall team velocity.

Developer of complex information systems used by state and local governments in a public safety environment. Solutions included internally developed command and control module that was fully integrated with a mobile application provided through a 3rd party relationship. At installation solution was further interfaced with numerous other applications and information resources in order to provide real-time data and information exchange for users in both a desktop and mobile environment. PRODUCT AREA BUSINESS MANAGER – IDS (complex information systems for public safety providers) Responsible for creating, executing and delivering business plan and results for IDS product line. Assumed responsibility for products and projects that had been underperforming for 5+ years. Using Agile practices transformed two “never- ending” projects into a series of short term project deliverables. Eliminated ineffective practices and policies. Integrated 3rd party product into a comprehensive solution. Tracked team metrics and established a credible comprehensive forecast (timeline and budget) of all backlogged work. Identified and eliminated bottlenecks and funding constraints by proposing alternative plans to expedite project completion timelines. Accomplishments:• In first nine months delivered two critical project releases that had been back logged for over a year. Eliminated low value processes and procedures (primarily excessive project requirements and reviews) focused development team on short term deliverables. • Tracked, analyzed and reported team velocity metrics. Used metrics to complete a forecast timeline and budget for backlogged development work. • New structure resulted in a 33% increase in customer satisfaction as measured in structured customer survey – which was accomplished by increased delivery output while reducing overall project headcount.

Us

Provider of software applications and communication services to all levels of federal, state, county and local government. Position was created in order to create a series of new production applications that could compliment existing core business. Company representative in industry groups (IJIS) which facilitated cross industry data information sharing using GJXDM and NEIM. Accomplishments:o Developed business partnership strategy. Completed business partner agreement with Business Watch International, rejuvenated failing partnership negotiations with LexisNexis.o Created consensus at the executive level around vision and strategy for new business segments. Created business plans outlining three distinct markets, competition and value propositions.

San Ramon, Ca, Us

Provider of information systems software for court management, law records management, computer aided dispatch, mobile (in patrol car), and corrections management throughout North America.Accomplishments:Using an Agile development process that used both internal and off-shore resources led effort on “ground-up” next generation records management system. Accomplishments:• Produced User Stories (i.e. Marketing Requirements Document). Facilitated user review across multiple internal departments. • Working with off-shore team executed a series of short term software deliverables (15 components delivered in 90 day time frame). Component modules that formed core of new software platform. • Created recommendation to Executive Management on go-forward strategy, including financial investment and ROI projections.

Castle Hayne, North Carolina, Us

Charged with turnaround of Product Management and development process. Responsible for development and maintenance of six separate applications integrated into a single product suite. Oversees product management, marketing communications, and RFP responses and documentation. Manage and develop staff of 12. Accomplishments:• Implemented a Scrum/Agile process that delivered a quick succession of new features/functions in a condensed time frame. Worked with development to define and isolate a separate software group that focused exclusively on short term development cycles (i.e. two week Sprints). Delivered over 25 Sprints in first year – which decreased high priority backlog. • Collaborated with training and operations organizations to ensure timely design and rollout of comprehensive training program in support of implementation plans.• Reversed high staff turnover rates within two years through persistent communications and new processes, bringing stability across the organization.

Manages complete product line including market analysis, business case development, product requirements, development, launch, and ongoing sales. Manages business case development, roadmap planning, functional development requirements, organizational product launch, and sales support/lead generation. Tracks and monitors revenue pipeline.Accomplishments:o Grew installed base by 10X within initial 24 months. o Served as Business Development manager, created leads, imitated follow up through sales channel, developed partnerships and co-marketing opportunities. As subject matter expert, trained and supported sales team. Critical voice in all RFP responses and product pricing discussions. o Initiated project implementation by developing project plan (detailing tasks, responsibilities and time frames for implementations), coordinated various implementation activities with support of operations organization. o Served as face of the product to all corrections clients. Worked with operations organization to understand "new" client needs and or concerns about existing functionality. Worked to create equitable resolutions to client concerns and issues. o In partnership with marketing communications positioned product and created product brochures, online presence, tradeshow plans and events, and telemarketing based campaign for lead generation. o Conducted evaluation of potential new markets and competing corrections applications in market space. Completed analysis led to acquisition and integration of existing product line, expanding sales pipeline from $10M to $120M+ in less than 12 months.o Identified market opportunities and developed product requirements for Automated Fingerprint Identification System (AFIS), facial imaging/matching, and corrections information system

Mba

Ba, Marketing