Third Party Risk Management (TPRM) manager including leading both Information Security Certification (ISC) and Information Security Agreement (ISA) process teams.

The Security GRC Application Engineer functions in the domain of governance, risk management, and compliance (GRC). Applies information security concepts, knowledge, and skills to technology products to support a comprehensive information protection program. Designs and implements solutions to better determine and monitor the current state of security risk across the organization. • Leads activities to collect and understand business requirements, and propose solutions that will allow business groups to attain automated workflows and business processes• Leads interviews with company senior management, business owners, and stakeholders to confirm business requirements for GRC solutions.• Leverages an inventory of key applications, processes, and infrastructure items and their impact to enhance risk applications.• Leads solution designs that provide workflow that provide reasonable assurance that security objectives are being achieved.• Leads solutions to build technical security reviews and assessments of applications, processes, and technology infrastructure including findings for remediation.• Lead in the creation of thorough solution documentation to facilitate knowledge transfer and the ongoing maintenance of the solution• Leads solutions to track and measure security risk and ensure compliance with security standards as well as regulatory and audit issues.• Leads activities to prototype and build risk reports and dashboards for executives, process owners, and/or stakeholders.• Lead prioritization of development activities, including level of effort estimate, identifying dependencies, and maintain schedule of enhancements.• Support maintenance activities, troubleshooting and resolving production issues, and maintaining content through regular software releases.

• Leads activities to collect and understand business requirements, and propose solutions that will allow business groups to attain automated workflows and business processes• Leads interviews with company senior management, business owners, and stakeholders to confirm business requirements for GRC solutions. • Leverages an inventory of key applications, processes, and infrastructure items and their impact to enhance risk applications.• Leads solution designs that provide workflow that provide reasonable assurance that security objectives are being achieved.• Leads solutions to build technical security reviews and assessments of applications, processes, and technology infrastructure including findings for remediation. • Lead in the creation of thorough solution documentation to facilitate knowledge transfer and the ongoing maintenance of the solution• Leads solutions to track and measure security risk and ensure compliance with security standards as well as regulatory and audit issues.• Leads activities to prototype and build risk reports and dashboards for executives, process owners, and/or stakeholders.• Lead prioritization of development activities, including level of effort estimate, identifying dependencies, and maintain schedule of enhancements.• Support maintenance activities, troubleshooting and resolving production issues, and maintaining content through regular software releases

PING Federate Clustered Environment (6.*-8.*)Engineer demonstrates capability to lead team members on small to medium projects including the design, development, implementation, and support of solutions. Engineer can quickly learn and maintain existing solutions in a team environment utilizing standard processes. Engineer provides key problem resolution for production systems as needed. Engineer has an in depth understanding of services provided by HCA, IT&S and to develop relationships throughout the organization to assist in accomplishing its goals for the company. Engineer strategically designs, constructs, and implements software in a software development environment. This includes selecting, gathering requirements for, designing, and implementing solutions for consumers throughout the enterprise. This engineer is a highly motivated self-starter and is committed to delivering high quality solutions within agreed upon timelines.Actively lead and/or participate in semi-complex design and development assignments Thoroughly understand assigned applications and system architecture Participate in multiple project tasks at a time. Consistently deliver according to commitments and project plan dates. Mentor junior team members to produce defined deliverables. Define and communicate assigned tasks to team members, clarify work expectations to team leaders,Collaborate with business analysts on project requirements. Write technical specifications and provide detailed documentation of work.Accurately estimate assigned project tasks Lead quality measures for department deliverables for small to medium project/product releases.Contributes in peer reviews of development work completed by team membersConsistently deliver according to commitments and project plan datesBuild strong relationships within the department and company, including business owners.Understand assigned applications and system architecture Provide after hours/on-call support as needed

Operational and Client 3rd level support to all tiers and facilities for software distribution, image deployment, encryption, antivirus, DLP, mobile device management, and hardware certification. Responsible for enterprise wide hardware certification for Laptops, Desktops, Printers, and Scanners. Including direct vendor relationship management and contact. Support and administration of Checkpoint PointSec disk encryption for Windows XP systems and Bitlocker for Windows 7 and Windows 8.1.Symantec Endpoint Protection administration and maintenance for the enterprise (SEPM 11.6 and 12.1 RU2, RU4). Lead administrator of 6 site SEPM DB servers and 50+ management servers. Support of Airwatch MDM solution for the enterprise. OSD image management via SCCM 2007 and 2012 for the Enterprise.Symantec DLP Endpoint administration and deployment.

Operational and Client 3rd level support to all tiers and facilities for software distribution, image deployment, encryption, antivirus, mobile device management, and hardware certification. Responsible for enterprise wide hardware certification for Laptops, Desktops, Printers, and Scanners. Including direct vendor relationship management and contact. Support and administration of Checkpoint PointSec disk encryption for Windows XP systems.Symantec Endpoint Protection administration and maintenance for the enterprise (SEPM 11.6 and 12.1 RU2, RU4). Lead administrator of 9 site DB servers and 50+ management servers. Support of Airwatch MDM solution for the enterprise. OSD image management via SCCM 2007 and 2012 for the Enterprise.

Leadership role for the desktop technicians, works directly with management to coordinate tasks for large projects. Can be called upon to provide leadership for team and mentor/train new team members. Monitor the hot call queue and ensure that calls are handled according to department SLA’s. Serve on project teams as technical representative for the group. Researches problems, and documents solutions for group. Oversee and support special areas for corporate.

Senior Desktop Technician

-- Team Lead of Workstation Security Team. Providing security, software testing, and implementation for the entire enterprise.-- Lead Administrator, McAfee ePO and McAfee VirusScan Team. -- Mentor to 3 Administrators.-- On call 1 to 2 weeks each month for Severity 1 outages. -- Local workstation and software support using Remedy for tracking of trouble tickets.-- Remote support for 5000 plus computers in corporate domain. -- Active member of the Microsoft SMS 2003 Deployment and Administration Team.-- Active member of Server Support Team: responsible for consolidation and maintenance of all servers in corporate domain (Support for 80 plus servers in a mixed environment of Microsoft Windows Sever NT4, 2000, 2003, and 2003 R2). -- Active member of Hardware and Imaging Team (maintain 8 images for enterprise).-- Responsible for backup of all Southeast region file, print, and central IT software repository using VERITAS NetBackup.

Handle over the phone ESN activation and updates to new or existing accounts in Activations. Loyalty assisted existing customer's renew and extend contracts upgrading customer's phones and rateplans for the best possible plan and phone based on usage and contract length and service requirements.

Customer Loyalty Specialist