Michael D'Amico Email & Phone Number

Medford, Ma, Us

Ezze is an early-stage startup developing a live-streaming shopping app that focuses on user generated content while allowing creators to offer product, event ticketing, and auctions with a focus on vintage and sneaker culture.Product Shipped:(1) Seller onboarding• 233% increase in sellers onboarded per week(2) Product creation and management system• Reduced friction in process which increased weekly product creation by 400%(3) Live stream auctions• Auction product sold at 87% rate(4) App and web admin dashboard for sales, user activity, and customer acquisition• reduced customer support inquiries by 93% over 3 mths• empowered creators to analyze their business and increase salesResponsibilities:• Managing, leading, and reporting to the CEO on projects related to internal and external stakeholders • Reporting to the CEO about project progress and high-level sales• Creating project pipeline and managing status updates• Developing marketplace program and creating SLAs for users, creators, and sellers• Creating e-commerce processes for internal teams and external users accessing our platform e.g., onboarding, order and product management, payments, user experience, and customer support• Collaborating with Product Design to ensure releases are accurate, intuitive, and efficient for our creators and users

Los Angeles, California, Us

NTWRK is a live-streaming marketplace app where brands, retailers, musical artists, and creatives sell their product directly to consumers and fans with a focus on streetwear culture, collectibles, art, sneakers and exclusive collaborations. My role was cross-functionally collaborating with dept leads and heads in merchandising, creative, engineering, partnerships, finance, data, marketing, special projects, and customer success to create a streamlined service in the best interest of the marketplace partners and the internal business teams that work with them.Product Shipped(1) Live stream selling scheduling• Saved 430 person-hours per week• 420% increase in product offering/week(2) Seller shipping mgmt• Offloaded process from internal team to external partners• Slashed internal person-hrs by 350/week(3) Live stream seller creator pages• Drove 28% increase in traffic(4) Autopay for partners and sellers• Reduced payout time from monthly to daily• Saved the Accounting team 40+ hrs/weekResponsibilities• Prioritizing initiatives based on goals for the company and department leaders• Presenting high-level feature development and project progress to CTO and relevant team leaders• Organizing, developing, and documenting projects with senior management and C-level stakeholders across the company• Leading project discovery, kickoff, testing, and release phases to ensure stakeholders stay informed and have their needs met• Collaborating with senior management and directors to align on roadmap and structure that supports the high-level goals of the business• Project managing feature, tooling, and product releases• Leading change management and ensuring internal team workflows aren’t disrupted during technological and operational transitions• Identifying pain points for all operational aspects of the app regarding creators and internal account managers and creating solutions through process and tooling

Los Angeles, California, Us

• Oversaw the release of a partner flow feature that saved the company ~430 person hours per wk• Oversaw the release of a shipping policy management feature that saved the company ~22 person hours per wk• Implemented processes around new features that support partner retention initiatives and increase engagement across the business• Worked cross-functionally to identify operational pain points across the business in order to streamline processes and work with engineering to create automated solutions• Identified, prioritized, and implemented high-value cross-functional automation opportunities• Championed process transformation for manual operations workflows• Created panels/focus groups per functional area to identify pain points and implement solutions against ambitious timelines• Intake for business processes and worked cross-functionally to make improvements• Rolled out new feature builds to internal teams and external partners

Los Angeles, California, Us

• Working cross-functionally with merchandising, accounting, engineering, and data teams to streamline processes, identify pain points company wide, and build features and tools to increase efficiency to alleviate departmental impediments, onboard partners to our marketplace program, and build reporting to support business needs.• Creating documentation for sales reps and merchandising teams interfacing with partners• Overseeing ecommerce operations for digital festivals• Collaborating with product team to rebuild backend management system• Developing marketplace program at scale

Walnut Creek, California, Us

Vici Collection is a women’s fast fashion retailer where I was contracted to transition their existing site merchandising procedures and platform from Shopify to Searchspring by coordinating internal Merchandising and Marketing teams with an external tech partner to ensure project timelines were met, stakeholders were informed of progress bi-weekly, and existing processes were not disrupted during the transition.• Project managing the launch of a new Shopify platform and Searchspring merchandising software integration• Managing cross-functional tasks for internal team and development partner• Synthesizing workflows for product and merchandising teams• Identifying pain points created as a byproduct of the new platform and system integration• Using automation to minimize strain on current team processes • Update investment team, development team, and client on progress through weekly touchbases

• Launched and managed e-commerce dropship programs with 50+ vendors, including PacSun and Scary Mommy (content site with 5M monthly visits) using a range of backend software (Shopify, Magento, homegrown backend software, etc.)• Managed e-commerce operations for 50+ partner web stores such as Marshawn Lynch’s beastmodestore.com – visual and operational front-end management, order and product management, Amazon marketplace, sales and analytics reporting (Google Analytics, Shopify, homegrown), email and social media marketing, graphic design initiatives, and special projects/collaborations e.g. NFLPA apparel collaboration• Project managed technical and merchandising for backend management system product and feature launches relevant to our partner and vendor needs including creating wireframes with Balsamiq, stories, and agile project management with Trello, JIRA, Asana, etc.• Managed QA for tech sprint deployments and ongoing bugs• Managed on-demand apparel program and partner relations, which included overseeing e-commerce product creation (using Printful, Gooten, homegrown software, etc.), planning and executing email and social media marketing campaigns, graphic design projects• Created internal processes to increase company and partner efficiency using systems such as Asana, Trello, Teamwork, and JIRA• Implemented customer support system with supporting documentation and managed the internal and overseas support teams using Zendesk, Intercom, and Confluence• Created company-wide documentation (processes, terms of service, best practices, FAQ’s, etc.) and vendor guides to assist our sales team with vendor acquisition and streamline new vendor onboarding using Confluence

Ontarioc, Ca, Us

• Managed 700+ dropship e-commerce apparel brands as part of Karmaloop’s independent marketplace, Kazbah• Project managed the redesign of the vendor marketplace backend management system in collaboration with developers and engineering team• Integrated vendor stores with our back-office system for self-service order management, inventory management, Shopify integration, and customer support management• Strategized and executed marketing initiatives for the Kazbah program as well as individual brands• Project managed merchandising and operational directives with the tech team, which included our back-office system redesign• Developed initiatives in conjunction with our vendors to exceed sales goals• Analyzed sales reports and communicated market trends with vendors to maximize sales• Coordinated with Finance to acquire vendor payment info, validate payments, and assure timely payouts for vendors

Ontarioc, Ca, Us

• Introduced Karmaloop's first VIP program for our high-volume customers – special access to sales, promotional discounts, and exclusive product to increase conversion and sales• Developed customer focused strategies with marketing team to increase engagement• Created and executed customer retention strategies based on consumer behavior• Partnered with analytics team to identify target customer audience and develop appropriate segmentation to maximize profitability

Ontarioc, Ca, Us

• Review and Analyze potential fraudulent orders, searching for trends and creating rules• Communicates with banking institutions and customers to gain information in order to determine the validity of orders• Develop business cases for loss prevention response to confirmed fraud trends• Respond to customer correspondence regarding possible fraudulent orders• Analyze chargebacks to determine their validity and effect on Fraud Prevention Strategy

Ontarioc, Ca, Us

• Answer incoming phone calls to place and manage orders• Make outgoing phone calls to follow up on orders• Answer and follow up on e-mails from vendors, customers, and other departments/companies• Manage database of invoice and other programs to ensure job completion• Manage various responsibilities entailed with more complicated customer service duties