Michael Clayton Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Field Operations Development Manager- Spearheaded installation quality improvement initiatives, elevating installation Sigma from 4.8 to 6 in an uncontrolled environment- Led a team of 8 direct reports focused on resolving field issues effectively- Developed and implemented an educational program to train service providers for installation and repair to enhance service quality and efficiency- Developed and implemented a strategy that established a recurring revenue stream for the companyNew Product Introduction (NPI) Manager- Managed first-run prototyping and oversaw Alpha and 2 Beta production runs- Oversaw warehouse operations for Tonal’s stateside facility, streamlining processes to increase efficiency- Managed spare part procurement and distribution- Successfully sourced hard-to-find hardware to prevent production halts, ensuring continuity in operations- Implemented a second-sourcing strategy for Tonal's entire hardware line to mitigate supply chain risks- Managed local prototyping initiatives and the US manufacturing lines for Alpha and Beta phases, laying groundwork for successful transitions to overseas manufacturing- Fabricated all prototype parts for the Alpha phase at Autodesk’s Pier 9 shop, utilizing advanced tools such as 5-axis water jet, laser cutters, 3D printers, manual mill, manual lathe, and MIG/TIG welding- Expanded testing capacity by 700%, significantly increasing throughput for reliability assessments - Collaborated with the reliability engineer to develop comprehensive tracking documentation and establish test criteria, ensuring rigorous quality standards- Developed and instituted Tonal's part numbering system to enhance organization and accessibility - Transitioned PLM system online, migrating BOM and documentation from Google Drive to Arena PLM, - Managed change control for the organization, including ECO, MCO, DCO, and new part creation

San Francisco Bay Area

Alpha Test Project ManagerDirected Sutro's Alpha test program from infancy to over 80 testers. Worked with CEO in growing alpha test participant base from 4 testers to over 80. Collaborated with CEO, mechanical engineer, chemical engineer, and electrical/programming engineer to develop and refine current alpha program and plan for beta test, product launch, and app development. Worked closely with Alpha testers to develop user friendly operating procedures and an end product that meets customer expectations and Sutro's engineering design goals.EngineeringWorked with engineers to develop microfluidic pumps that measure water chemistry through colorimetry. Patent Number 9776888.Built an automated AI (SutroBot) that interacted with users over text messaging to send water chemistry prescriptions. Product DevelopmentRefined Sutro's current product offerings. Developed and brought to market a new companion product and put others in the pipeline. Refined customer experience through product development by streamlining product delivery, safety standards, and product packaging and design. Lead Customer Experience EngineerWorked to gain customer confidence in the Alpha program, answer technical chemical questions, solved current program growing pains, and explain future product offerings. Operation ManagerManaged shipping and receiving, chemical warehouse stock levels, manufacturing of Sutro chemical products, and website store products and pricing. Ordered testing units for field deployment, product packaging, and general supplies. Programmed and tested Alpha units. FabricationFabricated electronics boards using the Other Mill.Fabricated microfluidic pumps using the Other Mill, laser cutter and resin 3D printers.

San Francisco, Ca

Senior Support Analyst: Implemented Touchstone's philosophy of developing a community - not just a "gym"​ - by growing lasting relationships with the member base, promoting strong community ties to the facility. Handled customer interactions that were beyond the scope of the Support staff. Consistently solved customer problems to their satisfaction. Handled member climbing injuries: acted with compassion and tact while extracting information and documenting the occasional accident; handled emergency services, crowd control, notifying family or friends of the incident, and securing their valuables; followed up with the member on their recovery. Lead Operations Manager: Scheduled Support and Belay staff and filled open shifts with employees from other Touchstone locations. Managed an array of projects from maintenance work to overseeing film crews. Ran odds and ends errands for Mission Cliffs. Managed snack, beverage, and office supplies levels. Worked with San Francisco Fire Inspectors on surprise inspections to bring Mission Cliffs up to code. Cash management: Managed cash, credit card, returns, gift cards, and internet purchases across a multi-register platform. Assisted Manager with bank deposits and operating cash needs. Community outreach: Qualified, authorized, and tracked all Mission Cliffs donations. Organized community outreach events to Mission district at-risk youth and nonprofit charitable organizations. Qualified price discounts on a by-need sliding scale.Staff training and mentoring: Trained new Support and Belay staff on operational procedures, safety standards and procedures, and Touchstone philosophy. Acted as a mentor to all levels of Support and Belay staff. Directed kids'​ programs: Provided "Kids Campers" ages 6-14 with a fun growth-inducing environment which employed team building activities and games, one-on-one confidence coaching, climbing technique coaching, and mentoring.

Pacific Stock Exchange Options Floor, San Francisco, Ca

Managed Schwab's newly formed Pacific Coast Options Exchange Desk. Developed relationships with Schwab's newly acquired retail customer base. Worked closely with Schwab's floor brokers and Market Makers to build out a retail and institutional presence on the west coast trading floor.

Pacific Stock Exchange Options Floor, San Francisco, Ca

Institutional Sales Associate: Managed a portfolio of institutional clients, Market Makers, and Broker Dealers. Developed and maintained client relationships to attract order flow. Assisted Pacific Coast Market Makers across multiple exchanges to displayed proper pricing over the quote system. Assured proper pricing on a verity of combination and spread options trades, i.e. Synthetics, Butterflies, Strangles,...Retail Sales Associate: Managed Saloman Smith Barney's West Coast trade desk. Solely managed what was a two-man operation while doubling trade volume. Maintained an exceptional relationship with Saloman Smith Barney's New York trade desk to assure order flow to the Pacific Coast Stock Exchange over Chicago, New York and Philadelphia. Managed floor Market Maker relationships to achieve company and client goals. Wire Operations Manager: Managed a team of four wire operators on six wires. Trained the team on how to politically handle broker side trade breaks, price discrepancies, and client side trade errors.Schwab Wire Operator: Worked on a small team to manage Schwab's west coast wire operation. At the time, Schwab's wire produced the highest trade ticket volume on the west coast. Managed trade price data entry, price discrepancies, trade breaks, high attention orders such as IOC, market orders, FOK,...

Savings Desk Clerk: Redeemed government bonds for clients: filed bond redemption documentation for Series E bonds, Savings Notes, and Series EE bonds; maintained an in-depth working knowledge of the redemption process for client Q&A. Opened and closed customers' Certificates of Deposit. Provided offsite procedural and systems training to newly acquired bank's employees. Merchant Teller: Processed large sums of cash for USDB's merchant base. Developed and maintained "friendships" with USDB's merchant base. Assisted Branch Operations Manager with distribution and collection of teller line cash. Supported teller line in finding closing discrepancy's. Soft sold a variety of USDB financial instruments. Documents Room Manager: Organized and tracked all required branch documentation for Federal Reserve bank audits. Assisted Federal Reserve auditors with requested documents during audit. Managed Kitchen: Ordered all food and snacks for employee kitchen.

Finance, Bachelor Of Science In Business Administration, Accounting And Finance

Associate’S Degree, General Studies, Igetc Transfer Program

Completed IGETC program for transfer to the UC system.