Michael Sean Heller Email & Phone Number

Wildomar, CA, US

Los Angeles, CA, US

Murarrie, Queensland, AU

Responsible for overseeing all operational activities including customer support, ensuring alignment with key company goals and objectives while maintaining maximum profitability and efficiency. Worked closely with the executive team establishing operations policies and standards which played a critical role in the success of Tritium being listed publicly.

Murarrie, Queensland, AU

Responsible for building and leading customer support teams globally, establishment and management of operating frameworks, SLA's providing world class service globally.

Murarrie, Queensland, AU

Reorganized the customer support departments radically improving Tritium’s standing in the industry from the worst service to what many customers termed as the “Gold Standard” Implemented onboarding and training of customers and service engineers. Tritium is now the second largest manufacturer of DC fast chargers in the world. Simultaneously leading a full.

San Juan Capistrano, CA, US

Coventry, England, GB

• Meggitt Sensing Systems (Energy), North AmericaField/Technical Support Engineer 2013-present
• Performed commissioning services, configuration and trouble shooting of machinery vibration protection, condition monitoring and combustion dynamics systems for gas turbine, Hydro and combined cycle power plants.
• Provided technical support to end user, sales team, and OEM manufacturers such as Siemens and Mitsubishi etc.
• Delivered commissioning reports and utilized Salesforce.com for purchase orders, reports, and invoice packaging for the customer.
• Responsible for ECN/MCR revisions for customer specific modifications and needs.
• Bid service jobs to customers, interfacing directly with Utility owners and contractors.

Actively pursuing career opportunities where I can utilize my career experiences

Rochester, New York, US

• Directed Kodak customer software solutions, new product launches and escalations
• Performed modifications, fabrication, repairs, maintenance, installation, troubleshooting, and system calibration on specialized optical and laser printing systems.
• Consistently earned top 1% performer bonus every year.
• Highly independent self-directed work atmosphere, interfacing with customer daily.
• Managed team of 28 Field Engineers in multiple zones, achieved top equipment up time in the Nation. Increased equipment uptime rate from 79% to 96%.
• Setup parts cost reduction program saving $470,000 a year in Laser replacement costs, using laser failure verification policy and locating alternate vendor to refurbish lasers.

• Technical Services Supervisor (1999 – 2004)
• Managed diversified team of Quality Control Technicians and Engineers.
• Directed 24/7 support and coordination of various production photofinishing equipment, including high-speed digital rendering of photographs, to Internet and CD media.
• Maintained and upgraded NT4.0 Server WAN with 26 workstations on two digital cells.
• Maintained $500K plus on hand inventory and annual budget, with overtime reduction of 85% and maximum equipment operation administered by a comprehensive periodic maintenance program.
• Acted as customer service liaison for contractors, vendor and supplier visits.

• Technical Lead for 135 operators and 19 Technicians.
• Repaired and maintained various photofinishing equipment, including facility maintenance. Installed and configured LAN/WAN Networks and new equipment.
• Provided reports and communications to management on equipment issues and downtime reports.
• Trained technicians on individual pieces of equipment to maximize up time and minimize maintenance induced errors.
• Worked on pneumatics control circuits and electromechanical assemblies. Performed alignments

Washington, DC, US

• Maintained and repaired equipment, including power plant. Hydraulic equipment and control circuits.Performed radar tracking validation tests prior to shuttle launches
• Rebuilt both gas and diesel engines. Repaired and maintained seven Caterpillar D398 engines with Kato 750kw generators. Completely overhauled various vehicles, including welding, painting, mechanics. HVAC, Water.

Washington, DC, US

• Repaired aviation PCB’s down to the component level, also troubleshot in field on various types of aircraft. Operated and maintained Jet turbine Huffer units.
• Operated automated test equipment lab and solder lab for repair of antisubmarine warfare systems on P3 Orion aircraft.
• Cal Lab, build design, modify, special test equipment systems.
• Trained and skilled in use of multimeters, O’scopes, semiconductor testers, Huntron Tracker, Signal generators, and frequency meters.
• Read blueprints, wiring diagrams, color codes, and schematics.

Bachelor Of Engineering - Be, Electrical And Electronics Engineering

Associate'S Degree, Business Administration And Management, General

Electrical And Electronics Engineering