Michael Sen Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Chatsworth, California, Us

Newport Beach, Ca, Us

Los Angeles, California, Us

Monitor the performance of all major on-premise and cloud based platforms critical to the day to day operations at CNM.Serve as the primary SME and escalation point for troubleshooting advanced systems related issues.Designed and maintain endpoint patching schedule that ensures timely Windows Update distribution across all endpoints and servers.Create application deployment packages for commonly used programs to streamline software distribution.Carry out Windows Feature Updates to keep technical environment current on actively supported windows versions.Served as the lead technical resource during CNM’s ERP/CRM implementation.Integrated SAML configuration to allow users to Single Sign On into NetSuite and OpenAir.Work hand in hand with other functional departments to create user roles and assign permission structure for each system.Work with 3rd party implementation team and vendor support to resolve platform related issues and carryout database backups.Leverage HTML/CSS/Javascript to transform OOB document layouts into CNM branded customer facing templates for finance related items.Engineer flows using Celigo Middleware to create API calls to establish data connectivity between OnePoint HCM, Azure Active Directory, NetSuite ERP, and OpenAir PSA to fully automate the user creation and management process.Actively maintain and grow automation flows for new systems implemented within CNM to drive firm-wide initiative to have unity between all SaaS platforms.Assisted in implementing a brand new help desk interface to manage all service and break-fix requests.Utilized FreshService’s Asset Management software to transition from an antiquated homegrown asset tracking process.Implemented Box Device Trust to improve CNM’s overall data security posture by enforcing that all endpoint devices accessing CNM’s Box environment have an updated security profile to access firm data.

Lake Success, New York, Us

Work hand in hand with systems engineers to monitor and maintain VMware vCenter environment. Primary responsibilities include: - Carrying out day to day maintenance on virtual machines and ESXi hosts.- Deploying new virtual machines for various production applications.- Assist with a high volume of VM migrations from antiquated cluster to new Nutanix cluster.- Perform drive and memory upgrades to improve VM performance.Validate and monitor VM backups and perform VM restores using Veeam.Serve as the primary SME for the mobile device environment using IBM MaaS360 to configure and maintain both Android and iOS devices.Architect the process and workflow for iOS devices to be enrolled into MDM using DEP, Apple Configurator 2, and Apple Business Manager.Assist with the IT standardization initiative by helping create various PC images using Symantec Ghost and software deployment packages using Lansweeper.Serve as an escalation point for Tier 1 and non-technical staff to provide advanced levels of technical support.Worked alongside the entire IT team during a company wide implementation of Okta and continues to actively assist with it’s day to day maintenance along with the Active Directory environment.Traveled to other regional Parts Authority locations providing technical assistance and aided with integrations during acquisitions and business expansions.Work with 3rd party application support engineers to implement best practices for business crucial systems and appliances.Serve as a backup SME for the following systems and applications:- G-suite- Office 365- Proofpoint

Los Angeles, Ca, Us

Provided onsite and remote technical assistance to 30+ sites nationwide with a 1500+ employee base.Served as a first responder to incoming tickets providing assistance and solutions in various tier levels.Escalated stagnant items and involved other team members as needed to resolve issues in a timely fashion.Troubleshooting in various aspects such as networks, hardware, software, and company VOIP phone system.Maintained a diverse environment of devices spanning from Windows, Mac, Chrome OS, Android, and iOS devices. Manage Dialpad softphone system specifically adding and removing users as well as configuring call flows for various departments. Participated in 4 major projects involving retail site expansion which entailed full network build outs, configuration of edge devices, and on site deployment of IT equipment.Piloted company wide IT initiatives by delegating tasks to other members of the Service Desk in order to meet project deadlines.Established professional relationships with various vendors to procure IT equipment and services.Manage, maintain, and instantiate Cradlepoint devices in order to provide primary and failover internet connectivity to retail sites.Utilized Samanage ticketing system to track time on incoming support tickets, projects, as well as inventory technical assets.Manage user creation and deletion in Active Directory and Google G-suite.Deploy and manage both Android and iOS devices through VMware AirWatch MDM.Manage 250+ Chrome OS devices through Google Admin.Remotely manage digital signage for all Fox Rent A Car locations.Conduct weekly stand up meetings involving in office and remote members of the Service Desk to facilitate team building and communication.Coordinate and carry out various network enhancements through scheduled firmware updates for edge devices including WiFi AP installation.Served as a primary contact for all IT related issues for Fox Rent A Car C-levels, executives, and company owners.

El Segundo, California, Us

Reported to Lakers and D-Fenders Equipment Manager to carry out immediate set up operations for Los Angeles D-Fenders and Los Angeles Lakers home games.Prepared locker rooms for the home, visiting, and referees with precise attention to detail.Coordinate ticket arrangements with players and coaching staff.Assisted with on court tasks under supervision of Lakers and D-Fenders coaching staff.

Northridge, Ca, Us

Specialized in IT related responsibilities such as helping students with personal computer hardware and software related issues.Provide first hand technical assistance to students and staff with technology inside the housing facilities such as, podiums, projectors, and media controllers.Deployed workstations, helped with password resets, and assist with various web and desktop applications provided by the university.