Michael Sepulveda Email & Phone Number

Served as System Analyst providing end user support to 1ERP SAP and PeopleSoft. Security Administrator evaluating access requests to the PeopleSoft application.• Engaged with end user support to the 1ERP SAP and PeopleSoft applications.• Co-lead a development plan to reduce response times and trouble ticket solutions to the At Your Service Dashboard.• Developed over 50 queries and 25 metric reports to the At Your Service Dashboard. The queries are used by the team to help track assigned trouble tickets and the reports are used by managers and directors to get quantitative metrics on the team’s progress.• Collaborated in developing job aid slides with the team to create a team support playbook.• Lead team meetings to resolve trouble tickets.• Developed user guide on how to create, select security access roles for PeopleSoft access, and submit a security access request in the User ID Provision System.• Data Custodian involved in vetting end users for PeopleSoft access, security audits related to sox compliance, security access cleanup, application approval workflow, and metric reporting for sox compliance, and executive management.• Participated in testing CR enhancements, data fixes, and defects in a UAT environment.

Greater New York City Area

Account Manager responsible for the installation, technical support, and training of PYXIS Dispensing Equipment in a hospital environment. Initiated and maintained relationships with the client.• Hosted implementation meetings with the client to establish project timelines, equipment delivery logistics, training schedule, and persons involved with the project.• Trained end users and system administrators on how to properly use and manage PYXIS Dispensing Equipment.• Managed all project documentation including project plans, progress updates, site evaluations and communications with the client.• Installed and maintained virtual test environments at client sites.• Developed and maintained test criteria and cases for end-to-end testing between the PYXIS Dispensing system and the client’s order management system.

Greater New York City Area

Responsible for management, coordination, and support between the IT and Client Management departments in a Corporate Bankruptcy firm. Managed a team of 5 developers by assigning production requests based on the team member’s expertise, strengths, availability and experience.• Created training manuals and provided live training seminars about the company’s web-based data system to client managers.• Performed regression testing on scheduled updates to the company’s web-based data system using test cases and scenarios in both QA and Production server environments.• Developed Quality Assurance Process and Procedures to ensure efficient and accurate import of source data files and export of system data files or reports.

Greater New York City Area

Inspected and maintained the integrity of new and current custom databases in a consumer-packaged goods industry. Project lead in providing improvements, and validations to custom client databases.• Ensured communication and delivery processes between different departments and the client were scheduled on time during database refresh events.• Created custom data dictionaries for the client’s databases using AC Nielsen’s Nitro software.• Developed user guides about the client databases for fellow database associates and the client.

Greater New York City Area

Validated the integrity of websites created for clients using test cases and scenarios to meet the business requirements of the client. Ensured all import and export of client customer data files were not corrupt and corresponded to data format requirements.• Created Data Transformation Packages, and coding for file validations based on business requirements of specific projects using MS SQL Server.

Greater New York City Area

Documented, resolved or escalated any issues related to a client’s web-based Order Management systems. Managed first level support on any hardware or network issues between interfaces with our clients.• Directed support tickets to the proper departments and ensured escalated tickets were followed up properly with the assigned department.