Top-performing professional credited with 10+ years of experience in research and design overseeing entire design thinking framework, identifying problems & risks, cutting-edge user experience, architecture, and problem-solving while controlling costs and delivering substantial revenue growth in all organizations. Quick learner, lean, agile, detail-oriented, and well organized with proven ability to lead and implement data, provide intuitive design, negotiate deliverables and commitments, and manage multiple priorities while maintaining control of workload to ensure assignments are completed accurately and timely; strong expertise in account management with ability to build and maintain long-term relationships with clients and business peers.Industry Experience: Retail , E-Commerce, Healthcare, Health & Wellness, Streaming Entertainment, Travel, Telecommunications, SaaS, Financial, IT (US & Global)🌐 https://www.michaelserna.design📧 michael.g.serna@gmail.comExpertise: ■ Product Design ■ Interaction Design ■ Human Centered Design ■ User Experience Design ■ User Interface Design ■ UX Research & Usability Testing ■ Design Systems ■ User Flows ■ User Stories ■ Information Architecture ■ Use Cases ■ Site Maps ■ Prototypes ■ Interactions ■ Project Management ■ WCAG■ KPIs ■ HTML & CSS ■ Branding ■ Graphic Design ■ Documentation ■ Content Audit Personal Interests:📸 Photography☕ Coffee