I am a seasoned professional with 8+ years of Technical Support and Operational Excellence experience. Recognized for demonstrating a natural aptitude for continuous improvement, reporting, and client relations, I have a verifiable history of contributing directly to company growth throughout my career. Professional focal points include development of processes, corrective and preventive action, account administration, business operations, client service and satisfaction, attention to detail, documentation accuracy, and team collaboration.Currently, I am a Technical Support Representative. In this role, I wear many different hats. I supervise, manage, and provide prompt resolutions on thousands of Data Management tickets. Leveraging my continuous improvement acumen, I identify new opportunities and areas requiring improvement, resulting in enhanced employee productivity, service quality, operational efficiency, and client satisfaction. I produce billing reports used in the generating of invoices. I liaise with senior leadership, developers, and cross-functional teams to ensure the company’s project support structure is driving the business forward with minimal impediments.Colleagues describe me as a progressive, detail-oriented, driven, down-to-earth, technical operations expert who can be relied on to offer superior solutions that deliver results and success.I am pursuing new opportunities and can be reached through this profile, or by email at michael.seth.meltzer@gmail.com
Listed skills include Microsoft Office, Spss, Psychology, Data Analysis, and 13 others.