Provide lifecycle management of infrastructure systems to ensure reliability that provides a solid foundation for our applications. Provide system support and infrastructure insight to application events as well as incident escalations. Provide capacity planning, system triage and maintenance activities to ensure a robust platform for our applications.

Strategically supported Level 3 production issues and development processes. Monitored and corrected business-critical processes and applications. Migrated code, shifted resources based on priorities, and resolved technology problems at a system level.

Hired by the outsourcing company to provide network support and to provide business process discipline to key network services for Nielsen management. Leveraged by management for key Network transition and transformation projects.

Inspired to provide network support for positive business outcomes, and to provide business process discipline to network services for management. By providing L3 network incident support, building collaborate tools to promote the efficiency of existing workflows, and providing management with operational metrics for performance management opportunities.Solid experience to manage resources, troubleshoot issues, optimize performance, and support portal systems. Performed portal functional and performance testing to reduce risk and manage the cost of deployment. Oversaw enterprise efforts to provide shared services for IT SQA testing groups to promote a positive business outcome.

Recruited to mentor under the web pioneer for Nielsen Media Research, and provide L3 DMZ support for the Web Services department. Championed to manage the Lotus Notes system, re-engineered the global replication strategy and performed server consolidations. Provided Automated Testing services to enterprise-wide IT SQA community. Coordinated the Y2K certification effort for Enterprise LAN Network Operations, and oversaw companywide efforts to certify enterprise LAN software.