Michael Shand

Michael Shand Email and Phone Number

Financial Services Director | Strategy | Consumer Duty | Transformation | Building Society Leadership @ Capco
Michael Shand's Location
Bath, England, United Kingdom, United Kingdom
Michael Shand's Contact Details

Michael Shand personal email

n/a

Michael Shand phone numbers

About Michael Shand

I am a retail banking senior executive, with over 20 years of experience leading strategic change, delivery, and operations across a range of industries. My career in financial services and consulting has included leadership roles at Accenture, Nationwide, Barclays, and Swiss Re.I am a passionate advocate for the financial mutual sector and Building Societies, graduating with an MSc in Leadership and Management with the Building Societies Association in 2020.Key experience includes:Consumer Duty: Leading the successful delivery of Nationwide’s programme of readiness ahead of the introduction of the FCA’s Consumer Duty in July 2023, including Board approval and FCA engagement.Banking strategy: Nationwide’s strategy refreshes in 2020 and 2016; Nationwide’s branch network strategy in 2017; working closely with Nationwide’s ExCo and Board members to deliver strategy conferences in 2011, 2012 and 2015. I also led Nationwide’s Finance department strategy and operations activities.Commercial performance management: Development of the end-to-end measurement and reporting of income, costs and service outcomes across banking products as part of Nationwide’s Hassle-free Money leadership team 2021 – 2022.Delivering transformation: Developing initial plans to migrate Nationwide’s Savings book from Unisys to SAP as part of a broader agility and cost saving transformation. Leading the integration teams as part of the ‘One Unilever’ transformation; creation of a new offshore operation in Mumbai as part of my work at Centrica.Developing and launching new banking products: I led the work to design, deliver launch and run Nationwide’s Member Prize Draw in 2021. Innovation focused work to explore small scale “test and learn” for Fintech enabled product ideas and concepts including unsecured credit referral and credit building.Sales and business development: In my time as a management consultant I led relationships for key clients including Barclays, Thomson Reuters and Remploy, fostering strong partnerships and generating billable accounts with fees exceeding £1.5m.

Michael Shand's Current Company Details
Capco

Capco

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Financial Services Director | Strategy | Consumer Duty | Transformation | Building Society Leadership
Michael Shand Work Experience Details
  • Capco
    Managing Principal
    Capco Jan 2024 - Present
    London, Uk, Gb
    Director in CAPCO’s Banking division, working with tier 1 retail banks to lead and deliver transformative projects that grow revenue, reduce costs and unlock new opportunities to transform outcomes for their banking customers.
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  • Nationwide Building Society
    Director - Consumer Duty Programme
    Nationwide Building Society Sep 2022 - Feb 2024
    Swindon, Wilts, Gb
    Director of Consumer Duty programme delivery at Nationwide Building Society. Helping to enable the Society’s readiness and embedding of the FCA’s strategically important Consumer Duty regulation.
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  • Nationwide Building Society
    Future Of Money Lead
    Nationwide Building Society Mar 2021 - Oct 2022
    Swindon, Wilts, Gb
    Led work to explore how new technology, ways of working and partnerships can create new products and services to meet the customers retail banking needs. A combination of research, experimentation, strategy development and product ‘incubation’ / test and learn.
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  • Nationwide Building Society
    Head Of Strategy Development
    Nationwide Building Society Mar 2018 - Mar 2021
    Swindon, Wilts, Gb
    Led the development of long term strategy and plans across the Society, covering; technology, products, brand, branches, partnerships and service. Working and engaging closely with C-suite and board.
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  • Nationwide Building Society
    Head Of Strategy, Planning And Insight
    Nationwide Building Society Mar 2017 - Mar 2018
    Swindon, Wilts, Gb
    Led strategy, planning and insight across Relationships & Distribution. Focused on improving service and experience for Nationwide members across branches, apps, internet, video and phone.
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  • Nationwide Building Society
    Head Of Group Finance Strategy & Operations
    Nationwide Building Society Jan 2012 - Mar 2017
    Swindon, Wilts, Gb
    Direct report of the CFO, leading strategic plans, investment prioritisation and leadership engagement across the finance community. Developed and led key projects including IM (information management), finance systems investment and people leader development. Led work to deliver finance’s contribution to the Society’s corporate plan for board approval.
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  • Nine Feet Tall
    Partner
    Nine Feet Tall May 2006 - Jan 2012
    Bath, Somerset, Gb
    Led and delivered strategic transformation projects for key clients including Barclays, Thomson Reuters, Remploy and Nationwide Building Society.Alongside client delivery work, supported the ongoing growth and development of the Nine Feet Tall business. This included leading business development work to generate sales, recruitment, talent development and supporting internal operations.
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  • Nine Feet Tall
    Nationwide Building Society | Savings Transformation
    Nine Feet Tall Sep 2010 - Dec 2011
    Bath, Somerset, Gb
    As a member of the Savings management team, led the work to develop the requirements and business case for the migration of the savings back book onto SAP. Supported the development of the strategic investment business case for Board approval.
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  • Nine Feet Tall
    Thomson Reuters | Global It Support Strategy
    Nine Feet Tall Jun 2010 - Sep 2010
    Bath, Somerset, Gb
    Working across St. Louis, Chicago and London, led work to develop operating model options for integrating a number of IT service and technology support functions.
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  • Nine Feet Tall
    Remploy | Welfare To Work Programme Lead
    Nine Feet Tall Jul 2008 - May 2010
    Bath, Somerset, Gb
    Led programme office for the oversight and setup of Remploy’s contribution to the government’s welfare to work programme. Working for the CEO and CFO to deliver project oversight, reporting and business case development for streams of work covering property development, IT service provision and case management.
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  • Nine Feet Tall
    Barclays | Programme Director - Internal Audit
    Nine Feet Tall May 2006 - Jun 2008
    Bath, Somerset, Gb
    Led programme to integrate Barclays Internal Audit systems and processes, integrating disparate teams onto a single audit methodology and technology platform.
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  • Accenture
    Senior Manager
    Accenture Nov 2000 - May 2007
    Dublin 2, Ie
    Consulting delivery on a range of global transformation projects for Accenture clients across a range of industries. Key project experiences include business process integration at Unilever, establishing an offshore delivery centre in India for Centrica, supply chain integration at Sainsbury’s and delivery of an eCommerce platform at BP.
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  • Accenture
    Unilever | ‘One Unilever’ Integration Lead
    Accenture Jun 2005 - Apr 2007
    Dublin 2, Ie
    Led pan-European teams across Rotterdam, Hamburg, Budapest, Paris and Bucharest as part of a large supply chain transformation programme. Accountable for the design, build and test of interfaces to integrate key IT systems and processes.
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  • Accenture
    Centrica | Setting Up An Offshore Delivery Centre
    Accenture Jul 2003 - Jun 2005
    Dublin 2, Ie
    Led integration team as part of a large CRM and ERP implementation. Included 10 months based in Mumbai to establish an offshore test and support team.
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  • Accenture
    Sainsbury’S | Funtional Interface Designer
    Accenture Jan 2002 - Jul 2003
    Dublin 2, Ie
    Supply chain interface design, gathering and developing requirements and IT testing as part of a large supply chain transformation programme.
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  • Accenture
    Bp | Ecommerce Platform Support
    Accenture Jan 2000 - Dec 2001
    Dublin 2, Ie
    IT operations support and interface design for an new, internal eCommerce trading and purchasing platform used to support contract tendering and procurement operations
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  • Accenture
    Consulting Intern
    Accenture Jun 1999 - Sep 1999
    Dublin 2, Ie
    Selected for the highly competitive summer internship programme at Andersen Consulting prior to my final year at University.Led work to analyse financial business cases as part of a global supply chain outsourcing programme for one of the worlds largest manufacturers of technology hardware. Developed financial models to assess the commercial validity of tenders from a range of global logistics providers.
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  • Unilever
    Management Intern
    Unilever Jun 1997 - Sep 1998
    Blackfriars, London, Gb
    Selected twice for Unilever’s summer internship programme, and undertook work placements during summer breaks during my 2nd and 3rd years at University.Undertook a quality assurance review on a manufacturing line at Port Sunlight. Sampling data points from light tests of a translucent soap, and presenting an overview of production consistency over time.Led work to gather requirements for a procurement system project as part of an SAP implementation at an aerosol factory in Leeds.
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  • Exxonmobil
    Mechnical Engineer
    Exxonmobil Jun 1995 - Sep 1998
    Us
    Work experience as part of the mechanical maintenance team at St Fergus gas plant.Undertook a range of projects including hands on maintenance of valves and pumps, air quality control testing and computer based plant management oversight.
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Michael Shand Education Details

  • University Of Strathclyde
    University Of Strathclyde
    Masters In Mechanical Engineering And Finance
  • Loughborough University
    Loughborough University
    Leadership And Management (Building Societies Association)
  • Ecole Nationale D'Ingénieurs De Tarbes - Enit
    Ecole Nationale D'Ingénieurs De Tarbes - Enit
    Mechanical Engineering

Frequently Asked Questions about Michael Shand

What company does Michael Shand work for?

Michael Shand works for Capco

What is Michael Shand's role at the current company?

Michael Shand's current role is Financial Services Director | Strategy | Consumer Duty | Transformation | Building Society Leadership.

What is Michael Shand's email address?

Michael Shand's email address is mi****@****mac.com

What is Michael Shand's direct phone number?

Michael Shand's direct phone number is +184560*****

What schools did Michael Shand attend?

Michael Shand attended University Of Strathclyde, Loughborough University, Ecole Nationale D'ingénieurs De Tarbes - Enit.

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