Michael Shanks possesses expertise in loans, portfolio management, banking, mortgage lending, finance and 24 more skills. Colleagues describe him as "I reported directly to Michael Shanks for my first 2.5 years of employement with Countrywide. During that time, he was a great mentor in teaching his staff and myself to "know the details" (one of Countrywide's Loan Administration's 7 principles). He always knew the answer to your question, and in the rare instance he didn't know, he had a contact name for you to ask. He has built many internal and external relationships with colleagues, investors, and his direct reports. He is driven to make processes faster, smoother and more efficient. Since I have moved to Fort Worth and have a new manager, Michael still makes himself available to assist me when needed." and "I have worked with Michael for over 4 years, and appreciate his knowledge and expertise of Investor Accounting. His area manages the accounting for our subservicing clients, both investor accounting as well as monthly invoicing to our clients for subservicing services. Michael is detail oriented and always available to answer client questions related to their remittances, reports, and/or monthly invoices. I have had several issues come up with my clients over the years and Michael has always been willing to meet directly with the clients to discuss and resolve their questions/concerns. Michael is very diplomatic and professional when interacting with our clients, contributing to our maintaining a positive business relationship with them."