Michael Shea Email & Phone Number

Michael Shea is a Manager of Client Services at BGRS. Colleagues describe him as "Mike was a terrific addition to our Blue Line team and championed our customer experience strategy. We knew with Mike that we were getting an experienced and skilled customer experience professional but we got so much more. Within the first few months, Mike raised the bar with our tier one and tier two customer contact centres. Product knowledge, professionalism, issue resolution and customer satisfaction all improved. To compliment this effort user documentation and self-help videos were overhauled. Mike was then asked to stretch scope to include training the professional installer network, development of marketing collateral and business development efforts with our independent dealer network. Mike pushed for excellence, was a valuable member of our team and a pleasure to work with. I'm very comfortable providing a strong endorsement for Mike Shea."

Listed skills include Management, Call Centers, Sales, Process Improvement, and 19 others.