Michael Sheehan Email & Phone Number

County Cork, Ireland

As a Digital Enablement Specialist at Carbery Group, I focus on driving innovation by enhancing digital literacy and ensuring employees maximize the benefits of advanced technology tools. My role involves empowering staff to use platforms like Office365 effectively while introducing AI-enabled tools to streamline processes and boost productivity.- Lead training and workshops to enhance digital skills across the organization, focusing on Office365 and video conferencing tools.- Introduce and champion emerging AI tools to drive innovation and operational efficiency.- Create accessible guides, FAQs, and resources that empower employees to confidently adopt and utilize technology.- Partner with IT and HR to seamlessly integrate new technologies into business workflows and support digital transformation initiatives.- Foster a culture of digital literacy by driving awareness and best practices in technology adoption.- Evaluate the effectiveness of tech platforms, identifying opportunities for improvement and recommending future solutions.- Oversee project timelines, budgets, and stakeholder communications, ensuring alignment with broader digital strategy goals.

Chicago, Illinois, United States

• Enhance utilization of CRM at Synergy. Driving Data Integrity by designing the training and audit processes needed to ensure data integrity in our CRM system• Ensure a robust and accurate pipeline by regularly meeting with sales team • Focus on providing business intelligence to our commercial and leadership teams by utilizing the data from multiple systems• Ensure the CRM system is used correctly across the organisation by providing detailed onboarding to all new hires and conducting 1:1 training with all the team on an ongoing basis• Developed and implemented a lead management process for the business unit. Ensure leads are followed up in a timely manner by sales and business development teams• Streamline processes and assist with bulk updates & campaigns • Monitor and enhance reporting functions such as tracking and reporting on pipeline, pipeline conversion, closed opportunities, lost opportunities etc• Improve tracking mechanisms and processes to support achievement of business goals• A key participating member of CRM evolution and the Global CRM team • Provide ideas for next stage of development for the CRM system• Work on ideation and development of key strategic updated to the CRM system (Quoting, Lead Management, Sales Intelligence, Submission Feedback etc)• Provide Sales Support to Sales Management and Sales Team for activities that require additional project management between different functions of the business• Provide the business with key data for all aspects of the business (Account manager data, Technical Wins & losses, R&D data, Business Development data)• Provide the Leadership team with Monthly & Quarterly pipeline reports that help drive business intelligence & decision making

Ballineen, Co. Cork

During the Carbery Graduate Programme I performed a number roles within the business. The roles & key duties are outlined belowSales & Business Operations- Key member of the global and cross functional Customer Relationship Management (CRM) Steering Group to implement Dynamics 365 CRM across the business. This included testing, user training and data validation- CRM Superuser & Evolution team member responsible for developing documentation to support end-user training as well as knowledge transfer within the team- Managed and maintained a structured analysis of accounts, contacts, opportunities, and documentation in the CRM system - Developed monthly and yearly sales metrics and created reports on sales performance and conversion rates by utilising visualisation tools and techniques- Delivered enhanced insights and visualisations for customer retention, resulting in successful improvement to customer onboarding- Generated and qualified leads, maintained records and prepared reports on sales activity- Gathered and documented business requirements from end-users and identified needed system enhancementsBusiness Development - Performed market research on competitive landscape and industry trends- Managed account relationships, contract negotiations, sales, pricing, and logistics- Successfully managed opportunities worth over €2 million with new global customers - Maintained excellent relationships with key customers and suppliers- Developed business into new markets- Contacted new and existing clients, developed and created proposals for client’s offerings.Quality- Created Standard Operating Procedures for the new state of the art production facility which subsequently achieved AA rating in a BRC Audit- Designed and implemented a complete revamp of product specifications resulting in increased customer satisfaction and a reduction in the number of customer queries

Sand Quay, Clonakilty,Co. Cork, P85 Vp08

Duties consisted of:- Analysing raw milk samples for contaminants and quality - Performing analytical in-process testing- Updating documentation and dealing with deviations in a timely manner- Carrying out internal audits and insured KPIs were met- Engaging in new product development with senior managers- Completed R&D of new kefir product

Bachelor Of Science (Honours) In Agriculture, Dairy Science, 1.1

Leaving Certificate, 500 Points

Activities and Societies: GAA, Soccer, Prefect