Michael Shiau Email & Phone Number

California, United States

• Marketed rental units to maintain high residency rate by designing and implementing online promotional/advertising strategies• Acted as the liaison and point of contact between the owner, and external entities such as tenants, insurance agency, maintenance personnel, and financial institutions• Developed and conducted surveys to gauge market preferences, traffic source, and pricing• Coordinated and performed tours of premises to potential tenants while creating informative and… Show more • Marketed rental units to maintain high residency rate by designing and implementing online promotional/advertising strategies• Acted as the liaison and point of contact between the owner, and external entities such as tenants, insurance agency, maintenance personnel, and financial institutions• Developed and conducted surveys to gauge market preferences, traffic source, and pricing• Coordinated and performed tours of premises to potential tenants while creating informative and positive experiences with prospects to secure residency• Conducted periodic market research and adjusted pricing strategies to improve revenue• Organized and maintained financial records such as earnings and expenses• Managed monetary responsibilities such as rent collection, delinquent payments, deposit returns, and property tax payments• Negotiated lease agreements with prospective tenants through effective communication skills to achieve satisfactions from all parties• Resolved tenant complications with constructive conflict resolution skills and fostered strong relations with tenants• Maintained properties with timely repairs, renovations, and cleaning Show less

• Gained experience in customer service and working within teams• Prepared workstations as one group within limited time and figured out most optimal team dynamic• Created a welcoming atmosphere and provided customers with insights on ingredients/menus• Adopted resilience while being able to work under pressure during peak hours without lowering performance