Product owner of the Walt Disney World Android mobile app; delighting guests by enabling them to purchase tickets, plan their visit, navigate in the park, and much more!Experienced in working cross-functionally with UX, design, business, and development teams to define and prioritize new product features. Launched the ability for guests to modify dining reservations in iOS and Android applications driving over 4,000 in-app modifications in the first month and substantially reducing call center costs. Reduced guest dissatisfaction by enhancing flows to discover family & friends avoiding the creation of duplicate contacts and incorrectly linked park admission.Analyzed and created a proposal for automation of QA test cases across all Disney Parks applications to reduce regression timelines and QA costs associated with the growth of our feature set.Participated in in-park and offsite focus groups and monitored app store feedback to understand guest desires and areas for improvement in our digital experiences. Drove mobile business requirement consolidation of Point of Interest data across five parks allowing technical teams to refactor code, reducing disparities between applications, enabling code reuse, and reducing future costs of fixing defects. Advocated for removal of low use features, based on analytics, driving a reduction in backlog defects and QA costs.Core responsibilities included:Backlog grooming and prioritization, leading daily standups, planning sprints, educating customer support teams on new features, validating development work ensuring it met product requirements, improving processes, and communicating project status to leadership.

Owned program that delivered strategic value message and promoted partner applications to consumers across mobile, web, and retail store channels. Analyzed performance, collaborated with fellow product managers and tuned marketing messages for products. Engaged development vendors, developed product requirements and roadmap for mobile applications.• Merchandised on-device promotion vehicle, improving application trial rates up to 9 times higher than other internal marketing initiatives and driving incremental revenue contribution on > $50M portfolio.• Proved hypothesis that we could successfully drive trials of non-preinstalled applications with over 200,000 customer downloads.• Rapidly developed product requirements for new iOS mobile video application in less than 3 weeks to align with a new focus on supporting iOS devices.• Delivered recommendation and evolved the Bonus Apps program to align with new business objectives.

• Successfully launched partnership with Yelp, delivering application trial rates over 60%.• Increased conversion in office suite upsell by 8% via new payment process.• Drove resolution of time-sensitive technical issues through collaboration with internal and partner teams.• Designed, developed, and launched Bonus Apps application on Windows Phone 8 in less than 2 months with limited resources, the only application that met the deadline.

• Generated monthly settlement reporting and prepared royalty payments for content providers.• Innovated settlement process by writing SQL queries to calculate revenue share and generate statements, drastically reducing workload by 40 hours per month.• Worked with service providers to resolve data issues, ensuring accurate payment to content providers.• Researched and implemented expense saving opportunities, reducing annual expenses by over $100K.• Enhanced dashboard reporting that produced quicker updates and better customer experience.• Worked cross-functionally with Product Development on new partner implementations.

• Created SharePoint portal site that simplified report distribution, increasing customer satisfaction.• Produced models to assign appropriate terms for dealer credit review, reducing risk exposure.• Generated course material and facilitated training for beginning and intermediate Excel classes.• Organized, documented, and maintained reporting procedures that supported audit requirements.• Provided support for interdepartmental projects and training classes.

• Resolved technical and network connectivity issues via telephone support.• Supported coworkers in resolving difficult technical issues.

• Supervised up to 6 partners during a shift.• Ensured each customer received legendary service.• Managed daily cash handling log ensuring funds were accounted for.

• Engaged telecommunication carriers in troubleshooting service issues.• Researched and recommended purchases of $10K in new equipment.• Consolidated servers that reduced maintenance time and costs.• Developed project plans that resolved disk space and service disruption issues, creating a more reliable network.

• Created software deployment schedules to minimize interruption to employees.• Communicated with vendors to resolve order discrepancies and returns ensuring company assets were properly accounted for.• Researched and implemented software management systems reducing time to deploy new workstations by 50%.

• Responsible for maintaining several critical servers.• Assisted in planning and implementing a cost effective migration from dumb terminals to PC based workstations within 4 months.• Created an effective backup plan for Oracle and Microsoft SQL servers.• Assisted in large scale network software migration.