Mike Kessler Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Led day-to-day IT operations for 400 users at more than a dozen locations. Provided leadership direction and standards while executing a long-term strategic roadmap. • Led digital transformation initiative focused on customer experience, processes improvement, and business requirements leveraging existing solutions where possible• Implemented security strategy with real-time threat hunting, log monitoring, phishing testing, in addition to organization wide security training• Created business continuity strategy which enabled the organization to move to a remote environment in less than 1 day due to Covid-19, in addition to increasing services to clients by expanding telehealth service offering • Migrated 35 servers to cloud hosting provider improving availability, scalability, and performance • Brought 3 new locations online in 3 different counties on time and under budget• Replaced 15+ year old printing fleet of 117 devices with 25 Multifunction Devices while maintaining current spend• Secured Federal Grants to help fund the migration of 14 sites from 5 different internet providers to single fully meshed network while reducing monthly cost by 25% and increasing reliability and performance• Reduced help desk request by 25% by resolving systemic issues and improving end user training• Saved over $250,000 in internet and Telco cost in the first year by renegotiating and enforcing contracts• Designed and Implemented IT KPI Executive dashboard utilizing PowerBI• Migrated 12 sites from 6 separate phone systems to fully hosted phone and call center solution providing enhanced functionality and greater customer experience while reducing support costs• Developed a high performing and results oriented IT team. Improved ticket close rate from 90% to 96% monthly with a team of four while maintaining a customer satisfaction rating of 98%• Consistently under budget for over four years due to creative solutions and regular monitoring of expenses

Carmel, In, Us

Responsibilities• Directed, coordinated, and managed the overall operation of the Information Technology Department including network, servers, desktops, phones, printing, cell phones, and applications• Oversaw the building and support of new infrastructure for three new business units (Health, Student Housing, and Insurance), including an anticipated employee increase from 100 to over 1,000 in less than one year• Helped to establish the Mainstreet Health Tech Task Force to determine all Health IT solutions• Created and managed the IT strategic and tactical plans• Strategic partner with the business units in support of their needs and objectives• Recommended and directed information technology, business plans/projects to support company objectivesAccomplishments• Led the design and implementation of new IT infrastructure necessary to support the three new • Created low voltage standards for our construction teams to use which encompassed phone, networking, internet, security access, security cameras, Nurse Call, intercom, fire alarm systems, and MDF/IDF layouts • Created a world class team in less than six months from the ground up and replaced IT consultants who had previously served as the IT Director and departmental staff• Transformed the IT department customer satisfaction from poor to 100% in less than two months and maintained 100% satisfaction for each month thereafter • Successfully led on-going Salesforce projects that grew adoption and user count from five to 70 while vastly streamlining processes and reducing redundant effort• Improved deployment methods and reduced new deployments from four hours to less than 20 minutes• Implemented SharePoint to allow collaboration across multiple business units

Responsibilities• Directed, coordinated, and managed the overall operation of the Information Services Department• Developed and maintained departmental budget • Worked with other leadership to develop and maintain IT strategic and tactical plans• Recommended and directed information technology and business plans and projects to support company objectives• Provided leadership and support for various hospital philanthropic efforts Accomplishments• Top 83 finalists for “Best Hospital IT Departments” from Healthcare IT News 2013• Top 125 finalists for “Best Hospital IT Departments” from Healthcare IT News 2012• Nominated Tipton Businessperson of the Year 2012• Attested for Meaningful Use Stage 1 and received over $550,000 in federal reimbursements• Implemented EMAR, Nursing Documentation, and CPOE on-time and under budget• Replaced practice management system in 7 practices with Greenway in under two months• Implemented Greenway EMR in three practices in two months• Raised HIMSS EMR Adoption Score from 2.09 to 5.126 in under four years• Transformed department in just over one year from poor customer satisfaction and support to customer focused with no customer complaints five years in a row• Under budget for over five consecutive years• Reduced consultant cost from over $500,000/year to less than $25,000/year• Lead consecutive projects to improve infrastructure including implementing VMware, A/D, Exchange 2007, SharePoint, and Cisco networking equipment in under two years• Managed all IT aspects of construction and seamless occupation of new wing of hospital• Replaced antiquated Mitel phone system with Cisco VOIP solution• Created new Performance Review form that is the standard method to review employees

Gillingham, United Kingdom, Gb

Responsibilities• Created and managed storage program model office that leveraged centralized support staff• Determined technical direction for storage and backup infrastructure across all locations • Worked with global clients to determine appropriate storage and backup infrastructure• Global responsibility for storage and backup operations for 100+TB of storage and backupsAccomplishments• Created and managed corporate charge back model for centralized storage and backup services• Utilized Brocade Multiprotocol Routers to link disparate SAN domains in two separate buildings to provide a highly available storage platform to support 7x24 Wafer Fab Operations• Managed migration of approximately 40TB of data from older EMC 3930 arrays to new SAN/NAS infrastructure utilizing HP EVA storage arrays at two locations in under six months• Worked with Database Administrators of Exchange, GES, IMAN, Workstream, and Web-hosting to optimize the disk layout and increased application performance by up to 44%

Gillingham, United Kingdom, Gb

Responsibilities• Provided daily UNIX support for over 800 HP and Sun workstations and approximately 40 servers • Technical liaison for the Factory Information System group for technical direction and current issues• Involved in determining System Administration policies, procedures, and direction • Responsible for HP server ordering and configurationAccomplishments• Managed and implemented on-time project that involved the planning and NIS domain migration of 130 workstations and three servers that were formerly administered by EDS• Created program to regularly gather critical information for all machines for disaster recovery • Co-developed the HPUX 10.20 and HPUX 11.0 workstation and server image, as well as the process to deploy the image to new machines• Developed and implemented web-based documentation system for administration procedures• Lead project to install and migrate all local engineering data to new SAN infrastructure comprised of an HP XP512, Brocade switches, and HPUX servers

Gillingham, United Kingdom, Gb

• Managed the development and implementation of a $1.5M real-time information system across five sites • Managed indirect resources within EDS and Delphi for development and deployment• Assisted in the design and implementation of new development and existing features• Co-designed, co-programmed, and supported a web server used to access real-time manufacturing data for operations • Designed, programmed, and implemented a low-cost host-to-machine controller

Gillingham, United Kingdom, Gb

• Assisted in start-up of new Engine Control Module manufacturing site• Debugged, tested, and transitioned new x-ray inspection equipment from a development machine to production-ready in three months• Acted as backup system administrator for the Plant 1 data prep and component test system • Assisted in development and deployment of a Real-Time SPC and product tracking system

Gillingham, United Kingdom, Gb

• Increased topside yield by 13% and reduced bottomside defects on 0805 chips from over 100 ppm to less than 35 ppm • Lead X-ray Inspection Engineer responsible for 12 x-ray machines• Responsible for solder paste print and IR reflow ovens • Assisted in raising x-ray yields by 20% and throughput by more than 30% per day at SMT

Bs, Ecet (Electronic And Computer Engineering Technology

Education record