• Conduct comprehensive data management, including data query, extraction, and compilation using BI tools (Infor Birst, Excel, etc.); demonstrate a strong ability to maintain and manage dashboards, including Sales Performance, Recruiter Performance, Daily Job Status w/ Coverage, Team Updates, VP Comp Plan, and Sales Activity/Financial Data dashboards.• Lead management and maintenance of Power BI reports, dashboards, and visualizations with data imported from OneDrive with formats such as Excel and CSV, including recruiter and sales data.• Demonstrated proficiency in Excel for data analysis and reporting, with extensive experience in the utilization of pivot tables to efficiently summarize, organize, and present large datasets.• Spearhead data validation to guarantee integrity, quality, validity, and accuracy of all content, demonstrating high attention to detail and diligence. • Optimize maintenance of performance escalation documents to ensure recruiters consistently meet goals, organizing all key data with efficiency and accuracy. • Create recruiter market intelligence reports via CareerBuilder for the use of executing analysis and delivering presentations to enable data-driven decision making. • Leverage expertise with Microsoft 365, Teams, Power BI, SQL Server, Google Drive, Celeritas, and CareerBuilder to provide technical solutions to business problems.

• Served as Salesforce Administrator tasked with ensuring seamless platform updates and changes by delivering highly effective change leadership across the organization; oversaw other databases, including CounselorMax.• Strengthened end user adoption of Salesforce Lightning and the upgraded Nonprofit Success Pack (NPSP), including updates and tools, by conducting internal trainings on best practices for data input, data retrieval, reporting, and other activities.• Selected to serve on an advisory group responsible for guiding the organization’s overarching data mission due to experience and knowledge, successfully collaborating with senior staff and leadership to drive business success.• Design and develop technical documentation outlining operational steps, institutionalizing best practices, policies, and procedures to spur business improvement. • Played a key role in ongoing program improvement and impact by gathering, analyzing, and compiling data across several client management systems and producing internal and external reports.• Upheld compliance with program requirements by reviewing and auditing the integrity and quality of data as well as mentoring staff on policies, procedures, and recurring issues.• Improved the measurement and analysis of performance by championing the development and implementation of innovative, value-added systems and processes; established systems to support housing counselors with data entry.• Mitigated risks by adhering to established protocols and best practices while handling sensitive/confidential information.• Leveraged strong analytical and problem-solving skills to diagnose and resolve complex issues with CMS and other software as well as mentor clients on technical issue resolution; triaged issues to ensure efficiency.• Demonstrated a strong ability to work both independently and in close collaboration with cross-functional colleagues.• Managed email marketing campaigns via Constant Contact, growing reach & impact

• Governed the secure delivery of exams, while also providing superb customer service with clear communication and professionalism. • Collaborated with a team of six to ensure compliance with testing procedures and guarantee high stakes exam integrity. • Yielded total customer satisfaction by following all company policies, demonstrating high levels of responsibility.

• Established and scaled a successful eCommerce venture from the ground up, FogEraser.com, utilizing Shopify to create a cutting-edge online platform.• Developed a custom product, an Anti-Fog Cloth for eyeglasses, to prevent fogging when wearing a face mask. • Utilized Adobe Creative Cloud tools (Photoshop, Illustrator, etc.) to design products, ideating new materials and tools with a keen sense for creativity and functionality. • Established partnerships with manufacturers and outsourcers to execute creative projects, forming a diverse network of business relationships to drive forward growth. • Demonstrated strong negotiation skills and confident management of contractor relationships, aligning with organizational tech strategies.• Planed digital marketing campaigns, utilizing Facebook Ads to generate interest within target markets and yield diversified streams of revenue. • Excelled in executing complex Shopify site enhancements, including plugin implementation and advanced CSS styling, driving significant increases in user engagement and retention.• Cultivated an agile and adaptive business environment, swiftly responding to market trends and technological advancements to maintain a competitive edge in the digital space.• Distinguished for delivering outstanding customer service, consistently exceeding client expectations through personalized attention, prompt issue resolution, and a deep commitment to customer satisfaction.

• Developed and provided custom support for WordPress sites, most notedly developed CodingMinds.org, a community that was for tech enthusiasts that offered tech review posts, forums, tutorials, and a newsletter. • Crafted and integrated applications for multiple platforms including iOS, Android, and Windows. • Employed skills in Adobe Photoshop, Dreamweaver, HTML, and CSS to design and publish websites; monetize websites and mobile applications to promote business development and achieve profitability. • Developed and implemented advanced SEO strategies for WordPress sites, significantly enhancing search engine rankings and driving organic traffic growth.• Conducted comprehensive keyword research and SEO audits, optimizing content, meta tags, and site architecture for maximum visibility and user engagement.• Provided exemplary customer service by promptly addressing and resolving WordPress-related queries and issues on platforms like Fiverr• Performed ongoing research to develop a robust skillset in program development and systems improvement.• Led tech projects including software installation, security overviews.• Managed contractors in cybersecurity, web development.• Partnered with agencies for website maintenance, optimization.• Expert in cross-platform integrations and contractor negotiations.• Familiar with various web hosting platforms, including GoDaddy and Wix, leveraging their features for optimal site performance.• Skilled in using numerous WordPress Themes and WordPress Templates from EnvatoMarket (Themeforest), visual builders like Elementor & ProfitBuilder, and enhancing site aesthetics and functionality with intuitive design interfaces.• Successfully installed and configured Cloudflare & SoftLayer (Now IBM Cloud) Content Delivery Networks (CDN) to optimize website performance, achieving faster load times and efficient load balancing, enhancing user experience and website reliability.

• Piloted the testing, troubleshooting, and diagnosis of computer hardware, software, and network systems, implementing sustainable solutions to ensure full functionality. • Executed the installation of operating systems, and leveraged system tools and diagnostic software to troubleshoot applications and resolve any issues. • Installed, configured, and managed networks encompassing network maintenance, troubleshooting, establishing connectivity with TCP/IP, and configuring switches and routers. • Enhanced security infrastructure across computers and networks, protecting from viruses and other threats to ensure data security. • Produced and presented technical documentation to team members, senior leadership, and other relevant stakeholders.