Mike Mckee, Mcse Email & Phone Number

Irvine, California, United States

Irvine, California, United States

• Sales Engineer for all Alteryx products including On-Prem and Cloud. Developed custom demonstrations using the customers data to identify and eliminate pain points, influence buying decisions, and expand the size of.
• Volunteered for the TigerSec team to help field security questions for Cloud and on-prem products. Helped close over 30 deals by handling IT objections.
• Performed a demo and a few working sessions with designer desktop so successfully, the customer bought the Server component sight unseen in a 350K deal.

Louisville, Kentucky, United States

• Delivering Professional Services to customer to help them with their monitoring needs. From Virtualization, to Databases, to Synthetic monitoring. Both on prem and in the cloud.
• Designed and developed a Pre-Sales presentation for SaaS Alertsite integration into Foglight.
• Created a 12-hour training class with Labs for Foglight Administration.

Irvine, CA

• Worked with customers and other stakeholders to gain a deep understanding of pain points and customer needs. Liaison between the customers and our development teams ensuring a common understanding of the customers'.
• Partnered with stakeholders to determine specific needs and use cases in a centralized RBAC, breaking down requirements into epics/stories and managing the engineering team through the SCRUM process and implementation.
• Software required editing text files on remote servers. Collaborated with customers to flesh out the requirements for the remote management and editing of files, innovating a new UI to organize and configure the remote.

Aliso Viejo, CA

• Identified customer pain points and use cases to develop presentations. Delivered presentations to influence audiences containing one or more decision makers. Presented webinars, created blogs, and developed videos to.
• Designed, built, and maintained compute, storage, and networking test labs with specific problems to show how the product would detect and resolve issues, resulting in an increase of 15% in qualified leads from.
• Developed a series of videos demonstrating the installation of each storage component that Foglight monitored, decreasing customer calls by 50%, and used at all levels in the company for training.

Aliso Viejo, CA

• Subject Matter Expert for Foglight for Virtualization and Storage management. Installation and troubleshooting of Foglight monitoring: Vmware and Hyper-V, various Storage arrays and filers, and switches in SAN.
• Engaged with the customers to win trust and establish relationships, resolving issues, resulting in over $1M in renewals.
• Identified problems and created/delivered several training programs for the installation and troubleshooting of Foglight, reducing installation problems by 15%.

San Juan Capistrano, CA

• Supervised a team to manage and develop the 6 site network infrastructure. Developed and managed extensive Group Policies. Windows 2003/2008, Exchange, Backups, DR/CoB, Black Berrys, Terminal Servers, Virus Protection.
• Designed and managed team’s migration of most servers to Server 2008 Core Hyper-V environment.
• Team Lead for the installation of an SCCM environment to deploy 95% of applications.
• Planned and implemented a DFSR strategy to redirect all home folders and department data to allow faster recovery times.

Irvine, CA

• Managed a team of 7 to support a 4 site infrastructure with 60 windows 2003 servers and 300 remote contract users in the financial industry. Heavy Sarbanes-Oxley Act requirements. Supported SQL, exchange (OWA, TLS.
• Due to increased IT infrastructure and complexity, I built the department from 2 to 7 employees.
• Passed 8 security audits to comply with the Sarbanes-Oxley Act. This enabled us to increase our client base and bring on more clients.
• Interconnected all 4 company branches by Migrating all 4 locations to an MPLS network instead of an antiquated VPN infrastructure. This provided faster communications, more functionality, and better reliability.
• Migrated away from Terminal Server for remote access in favor of an SSL/VPN citrix solution. This satisfied the SOX requirements and increased business.
• Managed the deployment of a 24x7 SSL VPN and Citrix farm to allow outsourcing of data entry to India.

• Supported and expanded the entire IT environment (hands-on). This included Windows servers (AD), group policies, SQL servers, network resources, Veritas Backup-exec, and Exchange. Supported and developed the Call.
• Designed, developed, and documented business continuity / disaster recovery plans.
• Documented entire environment. Covering security, contracts and licensing, vendors, leases, HW/SW, disaster recovery.
• Retooled the entire business to represent more than one distribution channel. With channel specific documentation, individualized web access, and unique logos on all correspondence. This allowed the business to expand.
• Repaired the phone system that had been problematic for 8 months prior to my arrival. Dropped calls reduced by 95%
• Implemented a new SLA. This increased customer satisfaction, reduced downtime and response time.

• Responsible for managing IT personnel and projects. Network services include: local and remote access, storage, server applications, and Lotus Notes for Windows, Unix, and Novell users. Primary support for Video.
• Documented the entire IT environment for easy detailed reference to management level personnel. This included servers, network resources, network design, disaster and recovery plans, significant forecasted projects.
• Migrated a 30 customer Frame Relay Network to VPN connections. This saved the company $50K/mo in Frame Relay charges.
• Developed and implemented a backup strategy for 2 Tb of data across multiple platforms. All recoveries were restored correctly.

Santa Clara, California, United States

• Sole responsibility for the Corporate, Operations, and Voice Network. Network responsibilities include all remote access, security, bandwidth requirements, router maintenance, and Internet access (PIX & Checkpoint.
• Configured, installed and maintained Checkpoint Firewall-1 with VPN access (2FA). This saved the company $15K per month in remote access charges.
• Designed and presented networking classes including IP addressing, fault isolation, serial pin analysis and general troubleshooting; allowed field engineers to troubleshoot problems faster and without NOC support.
• Migrated 800 number hunt-group for remote access to an ISP based VPN solution based on Checkpoints Secure Remote. This saved the company $15K/mo and increased access speed.