Now responsible for the Retailer Programmes globally covering Approved Vehicles and Fleet & Business Centres as well as Customer Experience Analysis and Reward and Recognition. The role ensures that the Programmes have clear structure and guidelines as well KPIs to ensure measurement and improvement, and ensuring that Retailers globally have clarity and knowledge through Best Practice sharing to maximise their performance and increase their opportunities.

As a result of the increase in scope of the Used vehicle operation globally this role is responsible for the strategic development of Jaguar Land Rover’s global Used Vehicle Programmes plans in order to grow volumes, support New car sales and ensure an effective management of residual values as well as managing our approach to Electrification and future mobility in the Used market. With a focus on Channel Management and effective stock control plans Residual Values become an ever more fundamental part of the reason for managing Used vehicles. We continue to also focus on growing profitability for other business areas and our retailers through developing their management of Return on Investment.Additionally I have responsibility for maintaining compliance with the standards of the Approved Programme at Regional and Market level as well as being part of the wider CI compliance processes representing Used Vehicle Programmes.

As the scale of the Approved used car business grows internationally I have responsibility for developing and formulating the global strategy that will ensure we deliver industry leading support to our Regions, Markets and Retailers. Developing programmes and processes to maximise retailer profitability through training and education delivered by our Performance Development Managers.

With specific responsibility for China and Europe I work with the Regions and NSCs to maximise the effectiveness and performance of their retailer's Approved used car operations. Using Return on Investment as a barometer of retailer health I help the markets deliver their objectives. Whether working directly with retailers in the dealership or delivering our ROI Workshop in the Regions the intention is to give the markets a strong and profitable base upon which to grow their businesses.

Responsible for the improvement and development of the Used car operation and the day to day running of the department as well as team development. Focusing on appropriate KPI's to drive an uplift in Return on Investment and implementing process and system changes as necessary to ensure the business objectives were met in all areas from ROI to Stock Turn and delivery of budgeted performance as well as exceeding manufacturer objectives and targets.

We are a specialist consultancy with a particular emphasis on database strategies and management. We help businesses get more from their data and along the way we increase sales, increase customer retention and reduce marketing costs. We design customer contact plans, CRM strategies, sales campaigns, retention programmes and lapsed client promotions all using the power of your own data. We help your teams understand the power of the data they collect and show them how what they do matters so your marketing is more accurate and more cost effective.

Responsible for all aspects of the day to day running of a large franchised MINI dealer. From dealing with customers, to looking after the showroom team, to managing the budgets and reporting functions as well as being the interface between the business and the NSC. A very wide ranging role with significant financial and personal responsibilities for the company and for my team.