Michael Smith Email & Phone Number

Store 43 @ Southern And Signal Butte, Mesa, Az

Close the Deli 5 nights a week while providing excellent customer service. Front counter operations include Service Case, Boar's Head Case, and Sandwich Bar. Maintain Soup Bar, Salad Bar, and Olive Bar as needed. Prep, cook, and package rotisserie chickens. Wash, clean, and maintain floors, production tables, slicers, and dishes. Pull expired product, restock shelves, and face deli shelves.

Mesa, Az

Provide Kona Gold Organic Hemp energy drinks and HighDrate flavored CBD energy waters to businesses in the East Valley and Tucson

Tempe, Arizona

Provide customer service in all facets of Arby's operations including Opening, Closing, Prep, Maintenance, Drive Thru, Front Counter, Runner, and Back Line.

4313 E. Cotton Center Blvd, Phoenix Az 85040

Provide IT Helpdesk support for 60 different banks across California. Provided a Single Point of Contact for bank employees for all their IT needs. Prioritized and escalated issues as necessary while driving towards a resolution. Worked with third party vendors as necessary while coordinating support services with our clients. Followed existing documented solutions and when needed, updated or created new solution documentation for team members to make use of. Regularly a top performer based on number of calls taken, call duration, tickets closed, and other statistics. Systems supported include Active Directory, Printers and print servers, Citrix farms, Exchange/Outlook with ActiveSync for mobile phones, Desktops, Laptops, and WinTerms.

Phoenix, Az

Provided in house IT support for the Phoenix office and technical support for TELLMEMORE language learning software. Answered technical support phone, manned the 24x7 internet support chat service, and responded to emails providing assistance to all customers (retail, corporate, educational, and library) throughout North America. • Migrated all employees’ computer systems from Windows XP to Windows 7.• Evaluated new hardware options to replace aging laptops that would meet salesforce needs for the next several years.• Evaluated backup solutions that would be compatible with Windows 7 when existing solution was found to be incompatible.• Upgraded backup system to Symantec Backup Exec 2012.• Setup Microsoft Deployment Toolkit 2012 to improve laptop deployment times.• Assisted with migrating phone system to Broadcore.

Tempe, Az

Provide desktop and server support for a GE Money call center with around 1200 Dell desktops across two buildings and 25 HP Proliant servers. Duties included break/fix, new installs, inventory management, patching, vulnerability remediation, monitoring successful backups, 24x7 support, and testing new products in the environment.• Designed automated software loads for multiple business groups to simplify new desktop deployments.• Kept site OU in Active Directory up to date for all user and machine accounts.• Migrated DNS, DHCP, File and Print shares, backup services, Compose It, and a domain controller when servers had reached their end of life and were replaced.• Utilized Opsware to deploy security updates to all site servers.• Built, racked, and deployed nine servers for the NICE call recording system.• Replaced every PC and laptop onsite as part of a computer refresh project.• Upgraded backup systems from Backup Exec to Netbackup.• Received multiple quarterly bonuses for excellent service.

Maintained a small data center of approximately 100 servers for a custom in house IT group. Supported application, web, SQL, file, Sharepoint, and Project servers for both production and development environments.• Built, racked, and deployed new servers for both production and development environments.• Migrated web sites, SQL databases, and custom applications to new servers when older servers were at end of life.• Set up web sites and created SQL databases with maintenance plans.• Performed successful disaster recovery on a failed domain controller and a development server.• Ran several projects to improve service quality resulting in one third fewer trouble tickets from our customers.• Moved entire data center to a new building with no impact to customers.• Provided 24x7 on call support.• Information Technology department won the Intel Quality Award in 2001, one of Intel’s top awards.• Deployed anti-virus solution for all servers.• Improved backup server performance and cut backup times in half.• Received multiple awards and recognition from co-workers and manager.