Digital And Sales Operations Lead
Current• Evaluated sales data to create reports that supported the senior sales team identifying sales trends and opportunities• Coordinate with senior sales leadership to establish KPIs and sales targets for the sales team• Created reporting to measure progress towards sales targets and other KPIs• Enhance and streamline sales process for greater efficiency • Create and publish SOPs in order to standardize sales and data practices across entire sales team• Manage and enhance customer data in our CRM (Zendesk/Hubspot) • Managed the transition from former CRM (Zendesk) to the current implementation (HubSpot) by working with both internal and external stakeholders• Support sales team in CRM utilization and how to access the data they need to be successful • Attended weekly sales meetings and provided sales data to both senior level sales team as well and sales representatives to drive success• Coordinate with marketing department by providing reports and data to help with their marketing strategy• Develop sales pipelines to track and report on ongoing sales opportunities and leads• Responsible for maintaining e-commerce (suite commerce) platform by updating product portfolio and product pages• Launched two suite commerce web stores for the BuyMax (B2B) and DoodyCalls (B2C) brands• Managed customer account creation and e-commerce access• Coordinated with external vendors for the transfer of Warhorse facilities