• Led development, training, and support of CCC's global Salesforce.com org, spanning 500 sales & service users and a SteelBrick/Salesforce Billing Community• Partnered with market leadership and stakeholders to identify gaps and deliver solutions to meet complex business needs• Architected, developed and delivered platform enhancements, provided end-user supportKey Projects: • Rolled out, supported, and enhanced SteelBrick/Salesforce Billing for Automotive Service Group• Replaced BMC Servicedesk Express with RemedyForce• Migrated and on-boarded two acquisitions into corporate Salesforce.com instance, providing customized SteelBrick/Salesforce CPQ capabilities• Re-engineered Tech Support Service Cloud processes, reducing case logging/closing effort by 75% for common support scenarios• Managed and delivered Salesforce TLS 1.0 disablement, coordinating communication and remediation activities with internal and Customer Community users

• Led TransUnion’s onshore and offshore Sales Automation Team; responsible for the development, training, and support of TransUnion’s global Salesforce.com org, spanning 1,700 users across 18 countries.• Developed and maintained three-year Salesforce.com program roadmap • Worked with leadership and key stakeholders to identify gaps and deliver new solutions to meet complex business needs• Managed all Salesforce.com vendor relationshipsKey Projects: • Implemented Apttus Contract Lifecycle Management (CLM) and Eloqua Marketing Automation• Re-platformed legacy batch fulfillment and data acquisition applications onto Salesforce.com• Migrated and on-boarded eight acquisitions into corporate Salesforce.com instance• Rolled out Salesforce1 to domestic sales team• Initiated and implemented offshore Salesforce.com support model• Initiated and implemented formal Development & Release Management process for all Salesforce.com changes• Initiated and implemented formal Standard Operating and System Freeze procedures

• Architect, Administrator, Developer, Trainer for 1,000 Salesforce.com users • Created and executed onboarding plans for new Sales Automation staff• Led high-impact/cross-departmental projects with external Salesforce.com partners and consultants• Speaker at Dreamforce 2012 - "Turn Customer Issues into Revenue Opportunities: A Case Study with TransUnion"Key Projects:• Migrated and rolled out Salesforce.com to 7 Latin American Countries• Designed and developed an Opportunity Pipeline Gap Tool with Apex, jQuery, and Visualforce• Managed the technical side of a customer connectivity migration through Salesforce.com using Apex, Visualforce, and Google Charts API• Architected and Project Managed Cameleon Configure Price Quote (CPQ) domestic rollout• Developed Force.com coding standards and refactored existing code base

• Implemented and maintained Salesforce.com for 175 users, supporting Marketing, Sales, and Field Service activities. Developed Apex triggers, classes, Visualforce user interfaces; integrated Salesforce.com and back office systems with Scribe Insight ETL• Designed, coded, and implemented a comprehensive Machine Tool Market Share application and Tradeshow Lead application with ASP.net/SQL Server• Initiated and executed marketing campaigns based off of discoveries found through market research

• Supported the industry leading vehicle crash estimating software application