Michael Spann Email & Phone Number

Menomonee Falls, Wi, Us

Milwaukee, Wi, Us

Racine, Wi, Us

Provided support for Teams/Outlook Exchange Email SupportSupported / troubleshoot Windows and MacOS Supprted / Troubleshoot Microsoft SharePoint OnlineMonitored network connectivityProvided Teams phone support for Yeahlink phone Supported all Application cases that could not resolved by Service Desk Track status/progress and scheduling activities with usersProvided support for Level 3 projectsWorked with third party software and hardware vendors

New Berlin, Wisconsin, Us

Work with end-users on anything that needs to be escalated to engineersSupported with Windows and MacOS Supprted clients in remote clientMonitored network connectivityCommunicate with customers internally/externally to schedule, track and deliver the PC refresh programAssist with PC maintenance, loading and testing software, Track status/progress and scheduling activities with usersSupported asset management (decommissioning and new purchases)Worked with third party software and hardware vendors

Milwaukee, Wi, Us

Assist Desktop Support with imaging of HP laptop/PCProvide next day hardware/software support for clients migrated to Windows 10Update hardware asset databaseAct as a liaison between IT and end usersCommunicate with customers internally/externally to schedule, track and deliver the PC refresh programAssist with PC maintenance, loading and testing software, anti-virus, Windows OS, Google Apps and Microsoft OfficeTrack status/progress and scheduling activities with usersAssist Desktop Support with imaging of HP laptop/PCProvide next day hardware/software support for clients that have been migrateUpdate hardware hardware asset documentation

Milwaukee, Wi, Us

∞ Understanding of Windows 10 and inherent capabilities∞ Understanding the differences between Windows 7 to Windows 10 (technical and functional)∞ Application Level Security knowledge∞ Troubleshoot issues and understand if problem is related to operating system, software compatibilities∞ Analytical skills to breakout where problem resides to troubleshoot∞ Ability to understand if problem is operating system or application∞ Application Level Permissions on a Machine (read/write)∞ Troubleshooting Group Policy Application Problems (read, understand layers)∞ Research hardware drivers – Windows update mechanism ∞ Strong interpersonal skills, patience∞ Understand Aveco Endpoint, AOVPN, Bit locker

Oshkosh, Wisconsin, Us

∞ Analyze complex situations to identify and achieve a successful resolution∞ Participated on multiple projects while addressing and resolving normal day to day incidents.∞ Perform ITIL Level 3 troubleshooting techniques to fix and repair desktop hardware and software relate issues∞ Provide local and remote support to multiple sites running on more than two individual networks (Corporate and DoD)∞ Create new and maintain existing documentation and procedure∞ Support client with SCCM 2012 (Web)/SCCM 2012 (console)∞ Create and test MSI Scripts install scripts

Milwaukee, Wi, Us

∞ Provide expert level technical assistance in preparation of desktop support of 3rd party and medical applications∞ Create and test MSI Scripts install scripts 3000+ application, on Windows 10 vmware machines for compatibility∞ Work with vendors to update applications, assist in configuring applications to work with new operating systems. ∞ Assist the Windows 10 deployment team with next day support of application/hardware driver issues∞ Use Sharepoint to keep Windows 10 Desktop Engineers and MigrationTeam up to date on progress and problems that arise.

Madison, Wi, Us

∞ Support the client Desktop Modernization project which involves the implementation of migrating 1600 plus clients from Windows 7 to Windows 10∞ Provide expert level technical assistance in support and preparation of desktop supported applications and hardware∞ Support desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, supported wireless devices and peripherals∞ The refresh includes Desktops, laptops, installing network/local printers, troubleshoot network Connections issues, troubleshoot issues with Symantec and Cisco Anyconnect. Assist Service Desk with daily tickets.

München, Bayern, De

∞ Image desktops/laptops/tablets using SCCM 2012 with Windows 7, Windows 8.1 permissions and group policy processing∞ Provide hardware support such as adding memory, replacing hard drives, updating firmware and work with vendors such as Dell and other third party businesses∞ Familiarized myself with Microsoft System Center Configuration Manager processes as they relate to workstation deployment and application deployment.∞ Assisted Support Team in the Windows 7 to 8.1 refresh∞ Hardware support knowledge for the ability to add memory or basic troubleshooting∞ Assisted to troubleshooting clients Windows Profile structures for backup and restore of key items as part of PC replacement or upgrading for staff.

Installed Windows 7 on new Dell laptop and HP Desktop.Migrated clients user profile from decommissioned hardware to to new hardwarePerformed special installation/configurations on applications developed for lawyersSetup clients hardware at new location and tested network connectivity....

Chicago, Il, Us

∞ Participated one projects while resolving normal day to day incidents.∞ Support desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, supported wireless devices and peripherals∞ Support client at multiple locations using SCCM 2012

Oshkosh, Wisconsin, Us

∞ Analyze complex situations to indentify and achieve a successful resolution∞ Participated on multiple projects while addressing and resolving normal day to day incidents.∞ Perform ITIL Level 3 troubleshooting techniques to fix and repair desktop hardware and software related issues∞ Provide local and remote support to multiple sites running on more than three individual networks∞ Establish new and maintain existing documentation and procedure

∞ support client Desktop Modernization project which involves the implementation of Windows 7 and Office 2010 on all of client' 2000+ computers∞ Provide expert level technical assistance in support and preparation of desktop supported applications and hardware∞ Support desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, supported wireless devices and peripherals∞ Lead Tech for Microsoft Lync Instant Message rollout

Responsible for computer, network and software system related support and problem analysis including maintenance and support of system hardware and software.· Monitoring application health, this includes production and ancillary systems on server and non-sever based systems. Resolution, ownership and escalation of associated application issues.· Mentor other Systems Administrators on a continuous basis by providing insight to their questions and explaining issues in easy to understand language.· Keep up to date on current technology trends and learn how those technologies would impact RustOleum. Implement such technologies to improve business processes.• Responsible for successful implementations which follow design and work as planned.• Use of Microsoft project or other project oriented tracking systems as required to manage and insure successful project completion.• Implementing production and non-production software on server and non-server based systems. Responsible for configuration and setup.

Rolling Meadows, Illinois, Us

∞ support the client Desktop Modernization project which involves the implementation of Windows 7 and Office 2010 on all of client 4400+ computers∞ Provide expert level technical assistance in support and preparation of desktop supported applications and hardware∞ Support desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, supported wireless devices and peripherals∞ Perform application testing on Windows 7

∞ Respond to service desk tickets and Provide 2nd level support for helpdesk on PC, network/personal printers, application install and maintenance, User accounts and VPN related issues∞ Assist in statewide PC Refresh project and the disposal of computer assets∞ Configure application such Outlook, Guardian Edge and other 3rd party healthcare applications∞ Provide remote support using RDP, VNC, Dameware and other 3rd party applications∞ Maintain PC build and imaging process for internal employees and helping facilitate a remote build for Work-at-home employees in Northern/Western Wisconsin counties, MN, IN, FL and GA.∞ Assist client with the process around acquiring cell phones, upgrading cell phones and implementing changes to cell phone service contracts as necessary

∞ Design, install and support LAN’s for small businesses including installation and support of PC’s laptops, servers.∞ Use system tools to troubleshoot/diagnose problems with various applications, re-imaging machines to quickly bring them back into production, limiting user downtime.∞ Maintain/support local and remote backups and restores.∞ Recommend, install, troubleshoot and support application ∞ Install and configure desktop, (virtual and physical) servers ∞ Build/configure HP and Dell servers (tower and rack)

Us

∞ Participate in a project to migrate one financial institution network to another.∞ Inventory, decommission and schedule pick up for all obsolete network equipment and software∞ Install new CAT 5/5e network cabling, patch panels and domain controller ∞ Deploy images to workstations, installed/configured network and local printers, PDA’s UPSand other peripheral devices∞ Relocated phones and switches∞ Coordinated with 3rd party vendors to order parts, verify support agreements∞ Troubleshoot network connectivity problems and provided support for more than 100 branches in IL/WI∞ Setup remote clients with VPN for network access

∞ Designed, installed and supported LAN’s for small businesses including installation/support ofPC’s laptops, servers, application testing and configuration of nightly backup and file/folderrestores∞ Used system tools to troubleshoot/diagnose network and application issues, re-imagingmachines to quickly bring them back into production, limiting user downtime.∞ Suggested alternative applications to ensure the best possible ROI ∞ Recommend, install, troubleshoot and support application

∞ Use Vmware console to maintain/build and support virtual Windows servers, Build, upgrade, restore and recover physical servers (HP Blade, IBM Blade Servers)∞ Provide technical support and recommendations for local/remote backup, application supportand server management ∞ Handle multiple time sensitive projects∞ Work with Senior level administrators to resolve network issues ∞ Work with outside vendors to upgrade service contracts and improve technician response time.∞ Use Microsoft Outlook to manage cases ∞ Assist in SAN storage support∞ Worked with vendors such as HP, IBM, Symantec and other 3rd vendors

Cork, Ireland, Ie

∞ Load desktop images and software on client’s PC’s/laptops using altiris Application∞ Support all cases escalated from Level I/II Helpdesk and field technicians at branch sites viaphone and/or in person.∞ Participate in merging York Corporation network and clients with Johnson Control network∞ Maintain user accounts, file/folder permissions, install and configure network local printers, scanners and other various peripherals.∞ Manage/support up to 700 local and remote clients using Remedy∞ Install/configure and maintain VPN (client side) for remote access∞ Communicate with clients using case management application, telephone, email and in personto gather information necessary to resolve the problem∞ Setup/configure mobile devices

Chicago, Us

∞ Provide support for a high volume of calls resolving cases escalated from helpdesk ∞ Support internal/external user trouble tickets using Clarify ∞ Work with Level 3 administrators to resolve complex network issues ∞ Manage more than 400 (local and remote) windows servers (file, utility, print and domain controllers) ∞ Monitor server using HP Insight management monitoring∞ Maintain Active Directory Groups (local and global), user accounts, File permissions ∞ Perform server audits to insure compliance with G.E. policies and procedures.∞ Provide documentation to IT supervisor∞ Assume lead on time sensitive projects∞ Upgrade Operating systems, troubleshoot applications issues ∞ Used 3rd party applications to monitor and improve system performance∞ Regularly perform security checks of servers to identify potential vulnerabilities∞ Plan and coordinate the addition of server to the network, perform biweekly audits toensure servers compliance’s with corporate policy∞ Use case management application and telephone, to collect information necessary to resolveproblems∞ Created/maintained knowledge base manuals for personnel documenting application, system and network upgrades and changes∞ Worked with vendors such as Compaq/HP, Microsoft and other 3rd party vendors to resolve issues

∞ Designed, installed and supported LAN’s for small businesses including installation andsupport of PC’s laptops, servers and application.∞ Used system tools to troubleshoot/diagnose problems with various applications, re-imagingmachines to quickly bring them back into production, limiting user downtime.∞ Maintained/supported local and remote backups and restores∞ Recommend, install, troubleshoot and support application ∞ Recommended way of improving system performance to clients∞ Supported network printers for customers

Irvine, Ca, Us

∞ Managed/troubleshoot nightly backup and performed restores for clients∞ Planned/coordinated the decommissioning of servers and conversion of several server into dialup for clients located beyond internet access∞ Purchased/setup and configured all desktops, servers and various network devices∞ Provided support via phone and remotely∞ Installed/configured all desktops with Cisco VPN client∞ Worked Senior level administrators to resolve network issues ∞ Installed/configure Lotus Notes clients∞ Coordinated the setup of a remote office in Madison, WI∞ Install, troubleshoot and support application (word processing, databases and various 3rd partyapplications)∞ Built, upgraded, restore and recovered system applications and servers ∞ Supported data storage on NAS network ∞ Installed/configured HP, Xerox and various other printers∞ Created and maintained operations manuals in order for personnel to use as a knowledge baseas well documented application, system and network upgrades and changes