Mike Spring, Mba Email & Phone Number

Greater Seattle Area

Customer point of contact for Enterprise customers, addressed complex account and billing issues along with providing training and best practices.Interacted daily with other AWS teams including Technical Account Managers, Sales, Service Teams and Support to help drive resolution of issues and act as the Voice of the Customer for areas of improvement.Managed 20+ Enterprise customers.

Greater Seattle Area

Managed overall client satisfaction; provided leadership, coaching, and career development for team of two Account Specialists, including direction and guidance on strategy and account development. Promoted key corporate initiatives; drove quarterly strategic business reviews for all clients, including in-depth review of email marketing efforts with focus on acquisition, segmentation, and lifecycle management. Accountable for managing growth planning, revenue growth and profitability; offered insight and education about email channels, competitors, and email best practices.Grew/managed ~ $7M/annual book of business. Clients included Petco, PayPal, Fandango, and Hot Topic.

Greater Seattle Area

Assumed greater scope of authority in training/mentoring team of Account Managers and Account Executives; forecasted revenue and staffing and provided strategic vision/plans for account development and growth. Identified, nurtured, and grew relationships; actively participated in new business proposals/pitches. Managed internal resources to ensure client satisfaction, including website redesigns, new sites, email campaigns, digital and print material and case studies.Led team in securing $2.5M+ in annual revenue.

Greater Seattle Area

Led multiple projects simultaneously, from start to finish, in production of marketing collateral and digital marketing deliverables. Projects included print, email and web projects. Managed writers, editors, developers, and designers on projects to ensure exceeding client satisfaction expectations in scope, on time and on budget. Built client relationships in daily personal meetings, phone calls, and emails.Grew/managed $1M+ in annual revenue. Clients included Microsoft, Children's Hospital, WSECU and F5 Networks.

Greater Seattle Area

Day to day responsibilities included e-mail and database marketing, market research, assisting with content updates on the websites. Project Manager for a wireless device that streamed live football games; responsible for all related distribution, sales and marketing campaign activities, and management of a 10-person game day staff.

Greater Seattle Area

Worked in the Season & Group Ticket Sales Department, fielding inbound inquiries and conducting a wide variety of lead generation and customer acquisition activities, including sales calls. Conceptualized and helped set up a series of special online ticket offers for various large companies in the local market, such as Alaska Airlines, Boeing, Adobe, AAA, and Key Bank. In addition, developed a promotional Game Day e-mail that is still distributed prior to each home game. Sold $1.4M in season and group tickets in 2006; led office in renewal of accounts (2006) and in premium seat upgrade sales (2005 and 2006).

Greater Seattle Area

Coordinated a series of radio, television and video board advertisements and ensured that all specified contract terms were fully met. Built relationships with advertising agencies and Fortune 500 companies.

Greater Seattle Area

Conducted sales calls, lead stadium tours, and helped to transition season ticket holders from the Kingdome to Qwest Field.Led office in renewal of accounts (2002).

Greater Seattle Area

Assisted with fulfillment of partner contracts and game day related operations. Trafficked TV, radio and video board spots while providing reports and affidavits. Volunteered to work at the 2001 Super Bowl in the media department, assisting with stats and credentials.

Mba, Managment

Ba, Marketing

High School Diploma