Michael Rogers Email and Phone Number
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Business Director ► ICT Strategy | Digital Maturity | Health Service | Team Leadership | Stakeholder RelationsI am an interpersonal, innovative and responsive Director – well balanced between strategic and tactical – that initiates digital maturity and subsequent transformations and other innovations. As a leader of ICT strategy in the health service sector, with 30+ years of hands-on ICT experience, I am highly attuned to clinician and patient needs. I have a focus on multiple horizons of service delivery. I am a Director that embraces constructive stakeholder relationships, whether I’m consulting on executive fore sights or I’m leveraging statewide health service networks.Some of my CORE PROFESSIONAL & TECHNICAL STRENGTHS as a Director include:# strategic planning (incl. long-term ICT strategy)# digital maturity (incl. base-lining foundational development)# team leadership (incl. coaching and mentoring)# financial accountability (incl. multi-million $ budgets)# corporate governance (incl. safety and quality)# integrated solutions (incl. cybersecurity protection)# stakeholder relations (incl. strategic engagement)# risk management (incl. Agile and Lean)# continuous improvements (incl. operational and team performance)Further, some of my MOST NOTABLE ACHIEVEMENTS are:# Leading digital transformational support unit for an electronic medical record operational support and deployment initiative that identifies as an integral contributor to optimal health service outcomes# Developing ICT strategy, principles, standards and processes that are compliant and contemporary, to ensure health services are delivered safely, via trusted and reliable systems# Building team operations and broader stakeholder relations that enable ICT systems and infrastructure to keep pace with core business requirements and objectives# Providing transparent and inspirational team leadership and senior stakeholder partnership, to ensure ongoing digital maturity and development
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Manager - Service Management Digital Health SolutionsEhealth Queensland Jan 2023 - PresentFortitude Valley, Queensland , AuRecently returning to eHealth Queensland with a vast amount of acquired knowledge from 18 months spent with Metro North Health Service I am excited to support the migration of Australia's largest health service to the integrated electronic Medical Record, including into new satellite hospitals.Refocused on critical ICT health care service delivery and provisioning pathways, including through hospital emergency departments and intensive care units, especially on enabling strategic remote support capabilities through a global pandemic.Strategic consultancy on the new Target Operating Model to support Operational Support,Significant Change Management and a sustainable service charge modelStrategic consultancy to provide a comprehensive and contemporary digital hospital training service for non-government and government services, inluding corectional facilities
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A/Director, Digital Services, Metro North Health ServiceQueensland Health Apr 2021 - Jan 2023Brisbane, Queensland, AuMigrating from Queensland Health to take on the role of Director, Digital Operations at Metro North Health Service (MNHS) – the largest hospital and health service in the southern hemisphere – I have continued to deliver key ICT critical health services during the COVID pandemic and drive digital maturity that improve health service outcomes.Team leader of 30+ ICT operational support specialists, with a multimillion-dollar budget used to deliver impactful and accountable health service technologies, some of my MOST NOTABLE CONTRIBUTIONS & ACHIEVEMENTS have included:• Strategic system implementations, allowing clinicians to focus on continued health care delivery # Localised assessment, governance, support, and prioritisation of business requests# Improved clinician experience, and improved support pathways# Established a standardised approach across the continuum of care reducing service costs• Adopted the Essential 8 to significantly reducing cyber security threats to business operations• Developed a dashboard to represent 'at risk' legacy systems # Identified 'at risk' systems to enhance hardening against cyber threats • Documented a strategic 5-year digital infrastructure roadmap to identify and prioritise ICT initiatives• Commenced a systems alignment to leverage cost saving through single platform license subscription models -
A/Director Digital Application Service, Critical Care SystemsQueensland Health Sep 2019 - Apr 2021Brisbane, Queensland, AuAccepting an opportunity as Director of Queensland Health’s Digital Application Services Critical Care Services, (DAS CCS), I was responsible for multiple clinically critical health services including for Emergency Departments and Intensive Care Units as well as other enterprise clinical applications.Leading three ICT teams during the COVID pandemic including migrating from working 100% onsite, to a remote working model, some of my MOST NOTABLE CONTRIBUTIONS & ACHIEVEMENTS included:# Supporting clinicians to access state-wide critical intensive care unit and emergency department health care delivery systems# Developed a virtual emergency department patient information management system to cope with increased patient presentations during critical health response peak periods# The Virtual ED offers alternative pathways that can help avoid patients waiting in an Emergency Department, by providing primary healthcare providers with access to specialist emergency medicine advice, by telephone or video conferencing with clinicians specialising in emergency medicine.# Uplift of the state-wide intensive care digital infrastructure# Significant radiology digital system upgrade with minimal business impact to health care delivery# Identified the replacement pathway for the legacy anaesthetic record keeping system
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Service Manager - Digital Application Services, Integrated Electronic Medical Record (Iemr)Queensland Health Jun 2012 - Sep 2019Brisbane, Queensland, AuRecruited to design and build an operational support unit for the new flagship enterprise integrated electronic Medical Record system• Delivered a custom developed web-based knowledge management system for support documentation, workflows, information security, and architectural design documentation• Developed a custom interactive web-based customer facing business portal for 19 health service facilities• Developed an ITIL based standardised best practice operational framework and platform • Provided on site and remote support for new state-wide ieMR go-live implementations • Provided coaching and mentoring for the 10 emerging ieMR operational support leaders • Strategic consultation for ServiceNow information technology system ticket management platform to facilitate best practice for incident and change management of the electronic medical record• eHealth Queensland executive consultation on corporate cyber security response strategies, workflows, processes, and communications
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Principal Project ManagerQueensland Health Nov 2011 - Jun 2012Brisbane, Queensland, AuI am currently evaluating practice management solutions for the Cape York Health Collaborative project pilot and also providing oversight on the development of three eVici interfaces for Client Directory, Lightweight Directory Access Protocol and also AUSLAB (pathology) via JCAPS.
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Prinicpal Project ManagerQueensland Health Mar 2011 - Nov 2011Brisbane, Queensland, AuProviding oversight on the development of a pathology interface module for Ferret (primary and community health care patient recall system) and the re-hosting of the eVici servers from CaSS (Clinical and State-Wide Services) to the Enterprise Data Centre (EDC). eVici is an patient electronic medical record used in four clinical units.
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Agency ManagerDepartment Of Health Victoria Jul 2010 - Mar 2011* Promote and monitor quality assurance activities across the Victorian Health Service’s Cerner Clinicals System implementation to ensure the appropriate quality of outcomes and deliverables is met.* Maintain good working relationships with all external and internal stakeholders.* Represent HealthSMART and the Cerner Clinicals System portfolio at Health Service project meetings as required.* Promote and lead continuous improvement activities for Health Service implementation projects.* Liaise with the vendor to ensure that rollout plans deliver to quality, mitigates risk and includes staffing and workload balancing.
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Implementation AnalystDepartment Of Human Services 2009 - Oct 2010Melbourne, Victoria, AuSupport the health service implementation project to meet their objectives and deliverables according to the project schedule, Initiate and maintain effective relationships with internal and external stakeholders at peer and senior levels, Assist with the resolution of complex issues and conflicts between stakeholder groups, legislative /policy constraints, vendor and implementation site non-performance, Provide insight into the state-level Clinical System design and decision processes, supporting solution design material, and understand the health services decision around their business process at a local level, -
Technical ConsultantQueensland Health Sep 2008 - Dec 2008Brisbane, Queensland, AuRole • Provided technical support documentation and assisted with training documentation• Reviewed vendor technical documentation• Advised from a technical perspective on AARK implementation activities including application and team business processes, ICT resources and clinical business requirements• Wrote the project specific System Management Manual• Created the SQL Server and application installation Work InstructionsAchievements/Project• Completion of all technical and Automated Anaesthetic Record Keeping (AARK) application support documentation• Adoption of the Prince2 project management methodology from the previous PM Plus methodology• Rationalisation and documentation of the application Test environment for the Queensland Health AARK state rollout
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Implementation LeaderQueensland Health Nov 2003 - Aug 2008Brisbane, Queensland, AuFacilitate and contribute to regional and site based planning for the realisation of clinical and business benefits targeted for the Emergency Department Information System (EDIS) implementation.Facilitate and contribute to regional and site based clinical leadership of organisational change strategies and service improvements within ED's aligned to EDIS implementation.In line with Queensland Health’s approved project management methodology, manage, control and report the achievement of project work with approved project plans and schedules.Manage all business related project issues, risks, liaison and communications with key stakeholders.Liaise and collaborate with regional IS technical project staff assigned to manage and deliver ICT specialist project activities.Participate in the tracking and reporting of sites implementation progress against schedules, and, as necessary, recommend and oversee remedial action.
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Workforce Management ControllerTelstra May 1999 - Aug 2000Sydney, Nsw, AuManage team of desktop support service personnel
Michael Rogers Skills
Frequently Asked Questions about Michael Rogers
What company does Michael Rogers work for?
Michael Rogers works for Ehealth Queensland
What is Michael Rogers's role at the current company?
Michael Rogers's current role is Service Management for eHealth Queensland.
What is Michael Rogers's email address?
Michael Rogers's email address is ms****@****ond.com
What skills is Michael Rogers known for?
Michael Rogers has skills like Vendor Management, Change Management, Software Documentation, Business Process, Project Management, Itil, Prince2, Business Analysis, Service Delivery, Project Delivery, Stakeholder Management, Quality Assurance.
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