Michael Staples Email & Phone Number

Kent

fixmyline specialise in offering tailored broadband and Wi-Fi solutions to residential and business customers. If you require a Telephone Engineer or Broadband Engineer we currently cover Greenwich Borough, Kent, Essex and East Sussex. Do you have slow broadband, intermittent broadband, patchy Wi-Fi or even Wi-Fi dead spots then give us a call or use our.

Kent, United Kingdom

Dartford, United Kingdom

I head up the Technical Support team who are responsible for providing 1st and 2nd line product support on fixed line, Broadband (ADSL2+ & FTTC) and VoIP services.(Broadband, Fixed Line, Hosted VoIP Solutions & IT management)Reporting in at Director Level I was hired to build a Technical Support Team from scratch. From the ground up I took technical.

London, United Kingdom

• Technical Specialist(Tier 3 Voice and Data)The Technical Specialist role within the Sky Network Services Team is responsible for resolving complex voice and broadband faults directly with the end user and with.
• Managing complex customer Broadband and Voice technical issues through to resolution.
• Identifying the solution to each customer's problem drawing upon technical knowledge to resolve such issues in an effective and timely manner.
• Communicating with the customer or engineer mainly by telephone
• Delivering outstanding customer service in resolving complex problems
• Good understanding of ADSL, home networking and associated technologies.

London South

Provision & repair technician.Working on behalf of not only BT customers but 3rd party circuit providers across the BT infrastructure. My day to day duties were to pick up jobs via my work laptop, visit residential and business properties to carry out installations and repair tasks. Both installation and repair tasks involved access to BT’s entire network.

Account Operations Manager – Atkins Contract I was responsible for managing the operational availability of the Atkins wide format printing fleet to include Oce, Hewlett Packard and Contex devices nationwide. Hobs won a significant contract with Atkins and it was my responsibility to act as the first point of contact for escalations, requests and all other.

London, United Kingdom

• Developing and managing the network support team.
• Ensuring that the contract and SLAs were adhered to and maintained.
• Ensuring the SDM was informed of the performance of the team by issuing regular reports and in certain situations communicating this information verbally to the appropriate parties.
• Maintaining communications with 3rd party suppliers.
• Recruiting for the onsite teams to ensure optimised delivery of service.
• Participating in technical and managerial escalation processes.

Celsius Development Manager – Heathrow, Gatwick, Stansted & Scottish Airports Responsible for, · Managing a team of 6 engineers documenting & supporting the fibre optical network infrastructure. · Setting performance development plans per team member in line with the business strategy. · Recruiting team members as part of Network Operations Strategic.

Connectivity Management Engineer - (Lehman Bank / British Airways / BAA Gatwick Airport & BAA Heathrow Airport contracts.) Responsible for,· Planning and implementation of the IT network cabling infrastructure using cable management software. · Selected to liaise with clients in order to minimise disruption to users during voice and data moves (Lehman.