Michael Staubach Email & Phone Number

Columbus, Ohio, United States

• Olive RPA team was part of the Waystar acquisition of Olive in November of 2023.• Drove the business decision to bring the Olive team on full time to replace a contracting team of 18. Team outperformed the contracting team in both throughput and quality while saving $250k annually.• Lead migration of Ec2s from cloud to on prem, saving $32k monthly in usage costs.• Contributed to 3 teams consistently through the Engineering Operations organization (RPA, Halo and SL Eligibility Alerts).• Assisted the Bot team by leading cross training effort across bot types, managing the queue and leveraging projected• Took over the Service Line Eligibility Alerts product. Lead the team that rebuilt the entire codebase to increase stability. Implemented escalation process and a stack ranked queue. Conducted a complete audit of each of the Drool Rules for the primary customer.• Worked with the Halo team in a product management role by leading their side projects (creating internal tooling). Also led the escalation process, completed PHI offload cases, rebatcher cases and completion of the biweekly build(s).

Columbus, Ohio, United States

Led a team of 5 to 10 engineers who were responsible for addressing customer concerns with their custom automation. At the peak of our volume, we support over 800 unique code bases. I was directly responsible for developing my team, jumping on escalated customer calls, managing/prioritizing ticket volume, and working with internal stakeholders on communication with the customers.Implemented a customer-facing Jira Services Management portal that streamlined communications between the customer and the support team which led to the backlog of tickets to diminish from 150+ to approximately 16 tickets. Trained team on customer-facing communication skills. The team achieved a 4.8/5 customer satisfaction score during this time while addressing over 2000 tickets in total. Implemented KPIs to monitor how our volume was trending, the quality of work performed by the support team (audit scores were over 90% each month), and throughput.The team was part of Waystar's acquisition of Olive AI in November of 2023 and moved into the Waystar RPA team.

Columbus, Ohio Area

Shield Team: Responsible for supporting production automations while driving towards the goal of taking a trillion dollars out of healthcare. Support entailed of making sure that the automations delivered accurate and timely results. Assisted in growing the numbers of automations in production from 80 to 850.Forge Team: Working in conjunction with the build teams to move plans from a development phase into the production. Fulfilled customer change orders for automations that improved overall performance of the automations.

Columbus, Ohio Area

Catering Software: Developed a command line application using OOP fundamentals with a high focus on classes and methods while pair programming with a peer. Venue Booking Service: Developed a command line booking service for venues in C# and SQL. Leveraged queries to store and retrieve data based on user inputs. Ran integration testingNational Park Weather Service: Used database information to build a website for viewing a selection of national parks. Offered users an opportunity to vote for a favorite park. Coded in C#, ASP.NET, HTML and CSS, with MS SQL Server for database transactions.

Columbus, Ohio

Responsible for the development and growth of supervisor team and providing direction to the operational team. Coordinating communication between two shifts to guide the building to goals. Member of team that implement cost saving projects and efficiency projects to the network.2018 PetSmart Dashboard Leader, 2018 Safety Champions

Newnan, Georgia

As an Operational Manager, I was responsible for the night shift team's development and performance. In this position, I lead a team of 6 supervisors and 100+ associates through changes to the building and processes. Coordinated with leaders on three separate shifts to determine the best course of action for the building.

Savannah, Georgia Area

As an IW GL, my team (30 associates) and I were responsible for the receipt of inbound containers into the Import Warehouse and the distribution of that product to the other twenty seven DCs within Target's network. As a team, we maintained Level of Service (LOS) to have just in time inventory to the rest of the network.I was the RFID distribution project lead that rolled out RFID tags on apparel to achieve higher in stocks at stores. This involved a coordination between the corporate office, our IW, the distribution network and the stores.

Reno, Nevada Area

My responsibilities primarily consists of fostering a team oriented culture that is driven by common goals, identifying process opportunities and clear communication in order to pursue a consistent, whole building thought process.

Reno, Nv

The Leader in Training position was an opportunity to learn the product flow of a PetSmart distribution center (Receiving, Replenishment, Order-fill, Shipping and DC Services) while being able to hone leadership abilities. Also, I took part in a building re-slot that looked to both maximize efficiencies in the DC and accommodate the introduction of new items to the building.

1806 N. High Street Columbus, Ohio 43201

At SBX, my main responsibilities included but were not limited to processing orders and customer interaction, which is mainly consisted of finding books necessary for individual's classes and purchasing back said textbooks at the end of the semester.

At GE, my primary focus was on a developing forecasting process. Alternatively, I was responsible for running and maintaining a report that pulled specific information from GE's global site.

Bachelor Of Science (Bs), Business Administration, Management And Operations

Activities and Societies: Club Volleyball, Buckeye Operations Management SocietyAt The Ohio State University, my studies focused.

.Net Bootcamp

Object-Oriented Programming: C#, .NET Core Web Application Development: HTML, CSS, JavaScript, jQuery, Servlets, JSP, Spring Web MVC.