Michael Steelman, Cip Email and Phone Number
As an operations executive, I drive organizational transformation by building scalable operations and high-performing teams that deliver exceptional results. As a seasoned operations executive, I drive organizational transformation, process optimization, and sustainable growth across complex business environments.Key achievements in my career include:• Scaled operations, achieving 150% revenue growth from $3.6M to $9M with a 42% profit margin• Engineered innovative tracking systems achieving 100% accuracy in inventory management• Spearheaded enterprise-wide CRM implementations, enabling comprehensive sales and service optimization• Unified multiple service teams into one cohesive organization, increasing productivity by >150% while elevating service qualityMy leadership approach centers on the belief that empowered teams drive sustainable results. I excel at guiding organizations through transformative growth by combining strategic vision with hands-on coaching, ensuring teams understand the 'why' behind processes and tools.As a Certified Information Intelligence Professional, I bring deep expertise in merging business strategy with data integrity and compliance. Whether it's scaling operations, implementing new technologies, or driving organizational change, I focus on creating sustainable solutions that benefit both the business and its people.Open to connecting with professionals to share in:• Driving Operational Excellence & Innovation• Leading Digital Transformation Initiatives• Building High-Performance Teams• Enhancing Customer Experience• Optimizing Revenue & ProfitabilityLet's connect and share insights about building resilient, scalable organizations.Michael michaelsteelmancip@gmail.commichael-steelman.com
Us Imaging, Inc
View- Website:
- us-imaging.com
- Employees:
- 16
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Vice President Of OperationsUs Imaging, IncTexas, United States
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Vice President Of OperationsUs Imaging | Us Archives Affiliate Feb 2023 - PresentSaginaw, Michigan, United StatesDirect operations for a $20M division, managing a team of 70 and implementing scalable systems to enhance customer experience, expense management, and operational efficiency. Spearheaded process improvements, organizational restructuring, and ZOHO CRM integration to support rapid growth and customer retention initiatives. Engineered the “Pack and Track” process, achieving 100% inventory accuracy through real-time imaging and detailed inventory confirmation at customer sites. Led the implementation of Expensify for expense tracking, achieving 90%+ compliance in electronic receipt submissions and streamlining expense management processes.
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Director Of National IndexingKofile Technologies, Inc. Jul 2020 - Feb 2023Dallas, Texas, United StatesDirector of National Indexing - July 2020 | February 2023Simultaneously held leadership roles in Sales Operations, Customer Care, Indexing, and Purchasing at Kofile, fostering cross-departmental alignment and contributing to the organization’s successful acquisitions. Versatile in adapting to business needs during rapid growth, directing teams of 40+, driving process improvement, and strategic alignment for operational scalability. Scaled operations to meet private equity growth objectives, increasing division revenue by 150%, from $3.6M in 2019 to $9M in 2022, with a 42% profit margin. Grew daily indexing revenue by 325% between July 2020 and January 2023 by converting self-indexing customers to recurring service users and expanding into additional states. Expanded capacity through increased vendor utilization, automation integration, and strategic headcount growth, enabling faster project completion and scalability. -
Director Of Georgia OperationsKofile Technologies, Inc. Oct 2017 - Feb 2023Dallas/Fort Worth AreaManaged a $6M division, overseeing cross-functional teams in Sales, Marketing, Support, Production, and Accounting. Grew division revenue from $1.1M in 2017 to over $5M in 2022 while increasing profitability to a 49% margin by optimizing operations and expanding vendor partnerships. Transformed indexing operations, increasing productivity by 50% and reducing the average cost per document by 34% through a redesigned compensation model and quality control measures. Implemented the "Ink on Paper" sales strategy, resulting in contracts signed at every state-wide conference since April 2018 and increasing county clients by 60%, from 95 to 152 counties. Increased monthly indexing revenue by 188%, growing from $80K to $230K by onboarding additional indexing teams and transitioning to incentive-based pay structures.
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Vp Customer CareKofile May 2019 - Jul 2020Dallas-Fort Worth MetroplexLed a >$10M customer care division with 60 team members, driving operational efficiency, service standardization, and team consolidation across multiple acquisitions. Ensured seamless customer support and improved performance metrics, navigating pandemic challenges, maintaining service continuity, and ensuring team engagement and performance. Unified four customer care teams into one organization, standardizing processes, implementing a centralized CRM and ticketing system, and increasing daily call handling by >150% while maintaining excellent service quality. Defined and tracked critical KPIs, leading to significant improvements: Speed of Answer: +13.8%. SLA Success Rate for Response: +112%. SLA Success Rate for Resolution: +125%.
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Director Of Sales OperationsKofile Technologies, Inc. Nov 2018 - Jul 2019Dallas, TexasDirected sales operations for a team of 40, spearheading the implementation of SalesForce CRM, creating a centralized system to track 100% of sales opportunities to improve revenue forecasting accuracy and enhance organizational decision-making. Designed and delivered KPI reports, providing actionable insights into Open Opportunities, Monthly Revenue Projections, and Yearly Projections for executive leadership. Transitioned sales processes and trained 40 team members on SalesForce, moving from manual tracking to a data-driven approach.
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Purchasing And Operations ManagerKofile Technologies, Inc. Dec 2016 - Jan 2019Dallas/Fort Worth AreaRecruited following the acquisition of a PropertyInfo product line to establish and lead the Centralized Purchasing Department for Kofile, a multi-site organization, streamlining procurement processes to enhance efficiency, reduce costs, and improve supply chain management across six regional offices. Standardized procurement processes enable the organization to secure volume discounts without requiring warehousing, reduce costs, and improve efficiency. Streamlined supply chain operations, improving vendor management and ensuring consistency across geographically dispersed locations. Developed accounts payable (AP) processes to support timely payments, enhance vendor relationships, and improve operational workflows.
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Senior Operations ManagerPropertyinfo Corporation May 2013 - Dec 2016San Antonio, Texas AreaManaged and restructured the Title Plant Indexing Division, a subsidiary of Stewart Title, with a $3M operational budget, reducing headcount by 50% while increasing indexed title plants by 33%, improving efficiency and service capacity. Property Info is a Stewart partner providing agency technology. Streamlined delivery processes for a key client, eliminating rush fees and achieving 100% customer satisfaction with delivery performance. Secured a 10-year renewal of a critical service contract by aligning team operations with the client’s restrictive delivery timelines and requirements. Prior experience: Vice President of Customer Care; Enterprise Services Deployment Manager – Stewart Title
Michael Steelman, Cip Education Details
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Computer And Information Sciences And Support Services
Frequently Asked Questions about Michael Steelman, Cip
What company does Michael Steelman, Cip work for?
Michael Steelman, Cip works for Us Imaging, Inc
What is Michael Steelman, Cip's role at the current company?
Michael Steelman, Cip's current role is Vice President of Operations.
What schools did Michael Steelman, Cip attend?
Michael Steelman, Cip attended Middle Tennessee State University.
Who are Michael Steelman, Cip's colleagues?
Michael Steelman, Cip's colleagues are Cody Snipes, Wesley Gaus, Heidi Nalewyko, Julie Albee Atkinson, Jaqueline Mendez, Barbara Kenny, Stephanie Gipson.
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