Steve Lodewyke Email & Phone Number

Colombo, Western Province, Sri Lanka

Colombo, Western, Sri Lanka

Working in multiple presales, in-house and bespoke projects across the Transport, Retail, and Hospitality domains. Leading a project for global fleet telematics businesses playing a stretched consultancy/project manager role.

Colombo

Working in multiple presales, in-house and bespoke projects across the Transport, Retail, and Hospitality domains. Leading a project for global fleet telematics businesses playing a stretched consultancy/project manager role.─ Built and maintained fruitful relationships with clients across multiple regions (Europe, Oceania and South Africa) to provide solutions for global business needs.─ Conducted requirement elicitation remotely to identify and document business and system specifications.─ Aided business development, establishing security and project/company policies, company resource management and delivery frameworks.─ Pre-sales concept designing and presentation for in-house products and bespoke client software projects.─ Designed and tested system features/functionality and integrations of implemented CRM solutions.─ Held accountability for project release and sprint planning as well as daily status meetings and team’s task management.─ Played the role of a RPA Business Analyst for process reengineering using the UiPath RPA suite.

Colombo

Worked in multiple projects across the Healthcare, Travel, Retail, R&D and Social network analysis domains. Involved in six - end to end projects and ongoing maintenance for two client products. - Held accountability for the Business Analysis practice as the head BA of the company while conducting and facilitating knowledge transfer sessions with new recruits and project members. - Gathered and documented requirements for over eight projects by means of BRDs, SRS (User stories for functional requirements), screen designs (wireframes), process flows, product backlogs. - Pre-sales concept designing and presentation for in-house products and client projects. - Facilitated and was involved in feasibility studies and market penetration analysis for startups using techniques such as Fail-Fast and Non-functional prototyping. - Prepared project proposals and was involved in resource management as well as project planning for new projects and ongoing maintenance phases. - Conducted requirement and solution walkthroughs with clients and relevant project teams. - Conducted internal status meetings and progress demonstrations to key stakeholders.

Colombo - Sri Lanka

Colombo, Western, Sri Lanka

Worked for multiple projects across the Government, Airline and mobility domains.Roles played: Business AnalystJob Role:• Requirement elicitation via techniques such as brown paper sessions, heat mapping, focus groups and brainstorming• Pre-sales concept development and presentation• Involved in business development by proposing business solutions using millennial and creative techniques such as solution road maps, videos and innovative animated presentations which aided acquisitions of new projects and CRs• Requirement/scope documentation using techniques such as: use cases, user stories, process flow diagrams, wireframe designing• Designing and communicating solution requirements with project team via techniques such as Design thinking, User-centric-design, Fast fail and Non-functional prototyping.• Mobile UI/UX analysis during the design, development, quality assurance stages adhering to client requirements and mobile UI/UX best practices• QA test scenario designing and executing (including SQL query writing)• Communicating and scheduling meetings with the client• Conducting and facilitating on-site meetings and training sessions with key stakeholders• Training and knowledge transfer sessions

World Trade Center, Colombo, Sri Lanka

(BPO EUROPEAN CLIENTELE, IT INDUSTRY, WORLD TRADE CENTER)Full time data mining, analysis and trending of professional musical product lines for major European manufacturers/retailers.

World Trade Center, Colombo, Sri Lanka

(BPO UK CLIENTELE, IT INDUSTRY, WORLD TRADE CENTER)Part time helpdesk/technical support agent for numerous telecommunications companies in the UK. Monitored and managed social media networks of a well-known national airline. Job roles included but were not limited to:• Basic/advanced network troubleshooting via remote monitoring• Collaboration with field engineers based in the UK • Scheduling & communication with customers & clients • Training and evaluating new members of the team• Designing & implementing company knowledgebase• QA testing• Social media tending analysis and promotions handling