Michael Melgar Email & Phone Number

• 🚀 Empowering Teams through Intuition-Driven StrategyDrawing from years of hands-on experience as a business founder, Chief Operating Officer, product and project management, I offer a comprehensive approach to driving.
• Planning & Execution: Translating your company goals into actionable plans while navigating both expected and unexpected challenges. We’ll collaborate on business planning and execution of growth and expansion.
• Strategic Leadership & Operational Optimization: A review of your operational structure to determine ways to improve scalability and team alignment with strategic objectives. We’ll look at what’s working and what can.
• Team Development: Your business is your people, and fostering a meaningful and inclusive work culture is essential. We’ll work together on fostering professional development within your team, creating strong HR.
• Product Strategy: We’ll develop and implement an intuitive product strategy relying on Scrum & Agile Project Management, fostering cross-functional collaboration.
• Customer Success: Leveraging expertise from creating multiple customer success and support teams, we’ll connect with customers to deeply understand the problems they want to solve. We’ll strengthen relationships.

Greater Atlanta Area

• SellerSmile offers your e-commerce customers a delightful shopping experience. We improve the way your online business does customer service, turning everyday buyers into lifelong customers.
• Exited and sold shares after six fulfilling years.
• Directed day-to-day operations, managed a team of senior managers, and ensured alignment with organizational objectives.
• Acted as a partner to the CEO, contributing to business planning, expansion initiatives, and decision-making processes.
• Coordinated strategies for goal implementation, problem resolution, and translated vision into actionable growth plans.
• Led senior management in fostering an inclusive work culture, conducting performance evaluations, and promoting professional development.

Greater Atlanta Area

• Developed and owned the product vision, strategy, and roadmap, aligning them with organizational objectives and user demand.
• Collaborated cross-functionally with engineering, design, support, and leadership to ensure the delivery of high-quality sports team software meeting user needs.
• Managed backlog priorities, defect resolutions, and ensured on-time product delivery, enhancing overall project efficiency.
• Facilitated scrum ceremonies, including grooming, sprint planning, retrospectives, and daily stand-ups, ensuring seamless project execution.
• Played a hybrid role bridging project management and product development, overseeing the translation of strategic vision into actionable plans.

Athens, Georgia Area

• Empowering e-commerce merchants by providing software solutions aimed at saving time and cost.
• Successfully developed 3 Scrum teams, for 3 different separate software solutions.
• Own product vision, strategy, roadmap, and implementation.
• Collaborate closely with execs, engineers, designers, sales and other cross-functional teams to ensure a high-quality product.
• Manage backlog, prioritize resolution of defects/bugs and work to ensure on-time delivery
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

Athens, Georgia Area

• Empowering e-commerce merchants using the Seller Labs suite by leading a team for educating and supporting customer needs quickly and efficiently.
• Built the Customer Success team from the ground up, reaching over 15 agents in less than a year.
• Provide technical expertise, training, and mentoring for our customers and success agents. Setup systems to train all new success agents.
• Educate users on the Seller Labs suite of solutions through face to face interaction, phone calls, blog posts, webinars, and how to content such as videos and help articles.
• Collaborate with leadership to develop and execute plans for continued growth and development, using key insights collected from direct customer interaction.
• Setup systems for email tickets, chat, phone calls, in-house educational blogs, and dashboards

Cumming, GA

Myrtle Beach, South Carolina Area