Michael Wong Phd Itp Email & Phone Number

Burnaby, British Columbia, Canada

➢ Identify, collect and document technical and business requirements.➢ Facilitate requirements gathering sessions with multiple stakeholders to extract requirements using best practice methods and tools.➢ Document clearly and consistently the technical and business requirements for Application validation testing.➢ Develop or assist in the development of design documents, requirements analysis, testing plans, test cases, use cases, process flows, procedures, and policies.➢ Develop or assist in the development of related business cases and briefing notes.➢ Assist with project implementation and Application impact analysis, to understand the current state analysis vs post implementation as it relates to technical infrastructure.➢ Analyze and interpret data using statistical techniques and provide ongoing reports.➢ Work with health organizations and technical teams from multiple organizations including Information Management and Information Technology Services (IMITS), Technology Services (TS), Vendors, Vancouver Coastal Health, Providence Health Care and PHSA.➢ Collect status and communicate to Clinical and Technical Application stakeholders, Project Managers and project stakeholders on a regular basis.

Vancouver, Canada

➢ Recalibrated career goals.➢ Undertook personal and professional development.➢ Recharged before diving into my next career challenge.➢ Registered for the Leadership Coaching Associate Certificate at Vancouver Community College-Continuing Studies.

Vancouver, Canada

➢ Proposed and authored the business case to create the Volunteer Data Entry Team. ➢ Improved data quality in the Raisers Edge database.

Guelph, Canada

➢ Established the long term care plan for parents after the diagnosis of Father's terminal cancer.➢ Oversaw the development of Father's cancer treatment regimen.

Vancouver, Canada

➢ Project management experience in high profile customer experience programs. ➢ Advised regarding marketing campaign development. ➢ Analyzed ad hoc data to support data driven decision-making.➢ Achieved milestones and on-time execution of the Loyalty to Retention Program (A team of 5) through weekly meetings with external survey vendor (Data Manager, Research Associate, VP Communications) and internal data providers (Business Analyst, Market Intelligence Manager).➢ Improved 4-fold the Voice of the Customer Online Survey launch times by enhancing the communication and sign-off process between the non-technical stakeholders and the technical enablers. Led this team of 9: Business Systems Analyst, Director & seven Program Managers.➢ Created tighter campaign targeting by advising marketing managers with campaign development and provided quantitative analytics as the data subject-matter-expert (SME).➢ Contributed to the business revenue stream by providing analysis and insight for decision support, building and enhancing customer data-marts and Business Intelligence end user tools containing quantitative and qualitative customer features for the marketing and sales teams.

Vancouver, Canada

➢ Advised regarding marketing campaign development and produced marketing campaign deliverables. ➢ Built campaign data-marts and improved data quality. ➢ Coached and mentored database marketing colleagues and new hires resulting in shortened learning curve and fostering skills development.➢ Incrementally enhanced the Customer Marketing knowledge base through negotiations with other departments (Enterprise Data Warehouse and Data Architecture) to acquire additional customer information used by the database marketing team for BI and analysis reports for the organization.➢ Reduced campaign data-mart refresh from monthly to weekly, a 4-fold improvement, by leveraging the SAS data management functions, enhancing code efficiency and instituting automation.

Vancouver, Canada

➢ Built a repeatable and accurate data transformation process that made campaign planning and execution easier and more predictable.➢ Developed various reporting and analytical tools as a result of client feedback.

Vancouver, Canada

➢ Organized logs and databases documentation to manage work and execution/delivery of Direct Marketing and Telemarketing campaigns.➢ Received the ‘Accelerator’ recognition from client and manager for excellence in the delivery of quality marketing outputs that were key to company revenue performance.

Vancouver, Canada

➢ This was a real world activity of the Information Technology Professional (ITP) Program.➢ Managed a database design team of five.➢ Collaborated with the web design team to produce the Millar's Football league web site.

Kingston, Jamaica

➢ Supervised a team of 5 warehouse and delivery employees. ➢ Achieved business operation efficiency by being customer focused, meeting deadlines and accurate product packaging.

Mona, Jamaica

➢ Designed and conducted research investigations in human parasite epidemiology.➢ Published peer-reviewed papers.

Plymouth, Montserrat

➢ Led a national treatment program for the eradication of Geo-helminthic infections.➢ Liaised with government education and health officials including the Chief Medical Officer.➢ Trained and directed the daily activity of two laboratory technicians.➢ Published peer-reviewed papers.

Leadership Coaching Associate Certificate, Business, Management, Marketing, And Related Support Services

Graduates of this program will be able to: ➢ Manage organizational change through effective leadership helping employees transition.

Certificate, Become A Business Intelligence Specialist

➢ Learning Microsoft Power BI Desktop ➢ Power BI Essential Training ➢ Google Analytics Essential Training ➢ Tableau 10: Mastering ➢.

Certified Scrum Master

➢ Lean, Agile, and Scrum ➢ Scrum Master Core Competencies ➢ Service to the Development Team ➢ Service to the Product Owner ➢ Service.

Certificate, Become A Manager

➢ New Manager Foundations ➢ Hiring Your Team ➢ Onboarding New Hires ➢ Delegating Tasks to Your Team ➢ Performance Review Foundations ➢.

Itp, Information Technology

The Information Technology Programme provided a grounding in the technical and soft-skills needed to work in the information technology.

Doctor Of Philosophy (Phd), Zoology

Bachelor Of Science (Bsc), Zoology