Team focused Servant-Leader| Coaching individuals and cross-functional teams | Driving process improvementsMy career journey has taken me from epidemiology, business, information technology, telecommunications and marketing. Through this journey I have developed a servant-leadership style that fosters respect, integrity, and collaboration using communication and interpersonal skills to support business objectives and sustainable service delivery satisfaction levels. This will be of value in leading a team to create operational excellence. Two recent achievements have been on time delivery of project milestones and 4-fold improvement in process efficiency. Experience in:➢ Agency Management➢ Analytics➢ Business Intelligence➢ Business Operations➢ Database Marketing➢ Information Technology➢ Marketing Campaign Development➢ Project Management ➢ Survey DevelopmentTeam management competencies:➢ Certified ScrumMaster➢ Coaching new hires➢ Delegating tasks➢ Leading productive meetings➢ Lean/Agile/DevOps➢ Managing for resultsTechnical Skills:➢ Base SAS/SAS Enterprise Guide➢ Crystal Reports➢ ETL➢ ITIL➢ JIRA➢ Looker➢ Power BI➢ SalesForce➢ SQL➢ Tableau➢ Scrum Roles, Meetings, Artifacts and Scaling➢ Agile Metrics ➢ eXtreme Programming (XP)➢ Kanban➢ Agile Techniques: User Stories, Test-Driven Development (TDD), Continuous Integration and Automated Testing, Pair Programming,Mwong SIP.pdf reviews my Strengths, Interests & Preferences.
Listed skills include Business Analysis, Database Marketing, Management, Team Leadership, and 46 others.