Senior Manager, Digital Initiatives & Delivery, Group Solutions
CurrentLeads the development of strategy, implementation and execution of all HNW Insurance Services and Group Benefits Sales initiatives in the RBC Insurance Sales environments. Another focus is building sales capabilities within the sales channels through the strategic design, delivery, optimization and development of process and/or technology enabled solutions that enhance employee effectiveness and efficiency and support the delivery of a superior and tailored client experience. As Senior Manager, Channel Design & Initiatives Delivery, I lead a team of managers who are the ambassadors of the client and advisor experience. They are responsible for prioritization, integration and change management of all organizational initiatives and projects within our sales environments