Solve-4-X is a privately-owned enterprise focused on enhancing internal corporate functions through a comprehensive range of services, including business consultancy, project management, quality systems, training design and delivery, and online presence development. We provide strategic guidance to optimise organisational performance, manage project lifecycles using methodologies like PMBoK, Prince2, and Agile, and implement tailored quality management frameworks. Additionally, we specialise in creating customised training programs and enhancing digital presence to boost brand visibility and engagement.Our project management approach is systematic and methodical, integrating industry best practices to ensure efficient and effective execution. We begin with a thorough needs analysis to define project scope, objectives, and deliverables, followed by detailed planning that includes resource allocation, timeline scheduling, and budget forecasting. Risk management is central to our process, where we proactively identify and mitigate potential challenges. Throughout the project lifecycle, we use advanced tools to monitor progress, track milestones, and maintain transparent communication with stakeholders, ensuring alignment with client expectations and adaptability to evolving needs.A key competency of Solve-4-X is the development and customisation of Learning and Development (L&D) programs. We conduct in-depth needs analyses, establish clear, measurable training goals, oversee content creation, and manage multidisciplinary teams to ensure precise execution.As Operations Manager and Owner, I oversee all executive functions, including service delivery, operational optimisation, strategic planning, quality control, human resource management, and client engagement. My role ensures that Solve-4-X consistently delivers high-quality services that drive impactful results for our clients.

As the Regional Operations Manager, I oversee security operations in a Queensland that the Northern Territory regions, ensuring adherence to policies and maintaining high safety standards. I coordinate with clients, security staff, and local law enforcement to manage security issues and ensure a secure environment.Key Responsibilities:1. Operational Management:o I oversee daily security operations, ensuring compliance with company policies.o I develop and implement security protocols and best practices.o I monitor and adjust security performance as needed.2. Staff Management:o I recruit, train, and manage security personnel, setting performance standards and conducting evaluations.o I provide leadership and address staffing issues, including performance and disciplinary actions.3. Client Relations:o I build and maintain strong client relationships, addressing security needs promptly.o I conduct regular client meetings and site assessments to ensure satisfaction and identify areas for improvement.4. Compliance and Risk Management:o I ensure compliance with laws, regulations, and industry standards.o I conduct risk assessments and security audits to identify and address vulnerabilities.o I respond to security incidents, coordinating with authorities and managing reports.5. Budget Management:o I develop and manage the regional security budget, forecasting and allocating resources effectively.o I monitor expenditures and identify cost-saving opportunities while maintaining quality services.6. Reporting and Documentation:o I prepare and present reports on security operations and performance to senior management.o I maintain accurate records of security activities and incidents.7. Continuous Improvement:o I stay updated with industry trends and best practices.o I implement initiatives to optimise security processes and procedures.

As the Quality Excellence Manager for Certis Protective Services, I am responsible for elevating the quality and effectiveness of our security operations through learning and development, special projects, and digital transformation initiatives. My role is crucial in driving excellence and innovation within the security function.Key Responsibilities:1. Learning and Development:o Develop and implement comprehensive training programs to enhance the skills and knowledge of our security team.o Conduct needs assessments to identify learning gaps and create tailored training solutions.o Oversee the creation of training materials and deliver educational sessions, ensuring they align with industry standards and best practices.o Evaluate the effectiveness of training programs and make necessary improvements.2. Special Projects:o I lead and manage special projects aimed at enhancing our security operations and protocols.o Collaborate with cross-functional teams to design, implement, and monitor project plans.o Ensure that project goals are met on time and within budget, providing regular updates to stakeholders.o Analyse project outcomes and apply lessons learned to future initiatives.3. Digital Transformation:o I drive digital transformation efforts to integrate advanced technologies and innovative solutions into our security operations.o Evaluate and implement new digital tools and systems to improve efficiency, accuracy, and responsiveness.o Work closely with IT and security teams to ensure seamless integration of technology solutions.o Monitor industry trends and emerging technologies to recommend strategic improvements.Personal Attributes:• I am a Strategic thinker with a proactive approach to problem-solving.• Adaptable and open to new ideas and approaches.• Strong interpersonal skills and the ability to work collaboratively with diverse teams.

Solve-4-X is an ongoing privately-owned business dedicated to supporting several internal corporate functions. We assist organisations by providing a range of services that help improve business performance, including: General business consultancyProject managementQuality systemsTraining design and deliveryOnline presence developmentOne of the organisations primary roles is to develop and/or customise learning and development programs for clients. With regard to this key function, I am responsible for:Conducting analysis that determined the client’s needs.Producing goals and objectives that measured real training outcomes.Development, or oversight of development, of materials that fulfilled identified objectives and where realistic in meeting the client’s needs.Supervision of training developers, this included: story boarders, instructional designers, subject mater experts, graphic designers, multimedia developers, trainers and so on.Project management, including controlling budgets, timeframes, outcomes and risks.Fostering client relationships to ensure positive outcomes of us and the client. This includes communication of progress and change management.Ensuring the end product meets client expectations.As the Operational Manager and owner, I perform all functions expected of a business executive, including:Ensure that all services provided are in a correct, cost effective and timely manner in alignment with specifications and quality requirementsImprove operational systems, processes and best practices that guarantee organisational well-beingDevelop and implement all plans, policies and procedures that contribute towards the achievement of business' strategic and operational objectivesPerform quality controls and monitor KPI’sRecruit, train, supervise and appraise human resourcesCater to clients’ or personnel’s concernsAuthor client proposals and tenders.

The Gold Coast 2018 Commonwealth Games was the largest sporting event in Australia this decade, involving 71 countries, 6,600 athletes, and hundreds of thousands of spectators. Events were held across the Gold Coast, Brisbane, Cairns, and Townsville. As an integral member of the Security Functional area, I played a critical role in ensuring public safety and managing the Security Workforce for the Games.I managed the Project Management Plan for the Security Workforce, developing and implementing the Deployment and Logistics Plan. This comprehensive plan covered the recruitment, training, interstate travel, accommodation, meals, transport, welfare, communications, and licensing requirements for the security personnel. My role also involved identifying and managing risks associated with deployment and logistics, and implementing contingency arrangements as necessary.To ensure project quality, I monitored all operations closely and took corrective actions to meet client expectations. Additionally, I developed the Security Workforce warehouse plan, including policies and procedures for Workplace Health and Safety, warehouse layout, stock control, and the creation of a database system for stock issuance.I also authored and executed several operational plans to ensure that security officers were appropriately uniformed, trained, briefed, and monitored throughout the event. My efforts contributed to the successful execution of security operations, ensuring the safety and smooth operation of the Games.

Horizon Maintenance was a partnership of businesses brought together to provide a unique service to a variety of clients. We managed and maintained open spaces to ensure our clients maintained their grounds and warehouses to safe and professional standards. As the Manager, I:Developed and executed the company’s business strategies.Provided strategic advice to the company's partners.Prepared and implemented comprehensive business plans to facilitate achievement by planning cost-effective operations.Developed and implemented company policies and legal guidelines.Communicated and maintained trust relationships with the partners and clients.Analysed problematic situations and occurrences and provided solutions to ensure company survival and growth.Sort out and engaged clients.Authored and submitted proposals and tenders

I was engaged by Aurecon Australia on a 12-month contract to lead the redesign and development of an international project and program leadership training program tailored specifically to the needs of the corporation's top project executives. This initiative aimed to address the unique challenges faced by senior project leaders and ensure alignment with Aurecon's strategic goals.To achieve this, I conducted a thorough needs assessment to identify the critical competencies required by project leaders and directors across the organisation. This process involved extensive consultations with key stakeholders, including senior executives from Australia, New Zealand, South Africa, and the Middle East, to ensure that the training program would effectively address existing gaps in leadership capabilities.I developed a detailed training framework that defined the competencies, standards, and requirements necessary for effective project leadership. This framework provided the foundation for gaining global stakeholder agreement on the content and format of nine training modules tailored for project directors and senior executives.The program included the creation of five core blended learning modules designed to meet the needs of Aurecon’s project directors, focusing on project management methodologies, leadership theories, and practical application exercises. Additionally, I developed four executive-level modules for senior management, emphasising the project aspects of corporate leadership and strategic planning.The successful implementation of this program significantly contributed to the professional development of Aurecon’s top project executives, enhancing their strategic decision-making, team management, and project execution skills, and positioning them for greater success in their roles.

Initially engaged to manage the development of in-house training prior to the release of the new Queensland Smartcard Driver Licence, I was responsible for the:Identification of a solution to resolve some organisational training delivery issues such as bandwidth, learner access, distribution, versioning, and monitoringEstablishment of an IT based training framework capable of State-wide package distribution, maintenance and trainee monitoring. This system enabled simultaneous delivery of learning content to 10,000 staff Leadership of the team that identified the competency requirements for internal training on the New Queensland Driver Licence smartcard implementation along with courseware development and implementationEstablishment of a Learning Support Help Centre that utilised the collaborative tools capabilities, such as: blogs, chat-rooms, forums, instant messaging etc. This Help Centre provided training participants with a collaborative space along with access to reference materials and latest newsFollowing the success of the above, I moved onto managing the organisations project management training and development, where I:Authored the primary reference guide to support project management within the Department. The rewrite increased the usable content by approx. 300% and aligned it with the Project Management Body of Knowledge (PMBOK) Led the project that analysed and identified knowledge gaps in the Project Management Framework Training program. This led to a complete re-write of course materials, the inclusion of assessments and the establishment of a course framework that aligned with industry standards. The course content was subsequently endorsed by the Australian Institute of Project Management.Provided advice on the corporate learning management strategies, which led to the implementation of a corporate learning and development framework, including strategies, policies, systems and activities that enhanced organisational capability

As chief operations officer I reported to the chief executive officer and the board. I managed the day-to-day operations of the business, including: accounting, client relations, liaison and negotiation of contracts with suppliers, general administration of office, staff, resources and logistics, budgeting, marketing and business development, Whilst with the organisation, I:Introduced a Quality Management System including new business procedures and Corporate Governance Managed the redeveloped the organisation's website to provide relevant information and an interactive experience for visitorsLed the project that implemented a new IT structure to ensure efficient data sharing, knowledge management, and backup and restore capabilitiesLed the project that centralised previously outsourced work to reduce the risk to the business. This included the development of in-house capabilities and systems to reduce outsourcing costsRedesigned and streamlined many administrative processes, including communication techniques with clients and other industry stakeholdersImplementation of a training and development scheme to support the organisations employees

As the Registered Training Organisation (RTO) Manager I was responsible for the leadership and effective operational management of the company’s training function. This role was carried out in conjunction with, and in addition to my role as the National Training Manager. As the manager of the RTO, I was responsible for:Ensuring overall compliance of the RTO with all relevant external bodies, including, quality assurance, accreditation and legislative requirements Monitoring and managing the day-to-day RTO operations. Reviewing and continually improving the RTO activities, programs and service delivery, ensuring that it remains current and provides high levels of quality and service Managing all training packages ensuring delivery as per RTO scope.In my role as National Training Manager I managed national marketing plans for the company’s training function, including, budgets, and the reporting mechanisms. I also implemented and managed the training quality system to ensure compliance with operating procedures and standards which included the need for continuous improvement. In this role I was also responsible for the organisation of 80+ events each year ranging from training sessions to major product launches.

I served with the Australian Army for 21 years in various roles, including training development and delivery, doctrine/policy writing, security and human resources. I held senior management roles focusing on the training, welfare and discipline of soldiers. As a senior soldier I worked in a number of locations that required the utilisation of my years of experience to ensure soldiers with less experience would benefit from my knowledge, these locations included:1st Recruit Training Battalion (Kapooka) where I was a Platoon Sergeant responsible for the development of new soldiers. Whilst there, I oversaw the introduction of the new Steyr Rifle into recruit training.School of Artillery, where as a Warrant Officer I wrote seven publications that ranged from weapon drill to the theory of deploying Air Defence weapons onto the battlefield.Royal Military College (Duntroon) where I imparted my years of Military experience onto officer cadets.Land Warfare Centre (Canungra) where I was responsible for the delivery of the Military Law subject to Sergeants on their promotion course. As a consequence, I rewrote the entire law package which reduced failure rates.