As Program Manager of the Digital Modernization Project, I help provide a reimagined technology ecosystem to better serve the business while reducing cost and complexity. Bridging the gap between technology and business, we provide a strategic vision for business transformation through updated technology to enable profitability and strategic business outcomes.• Software Provider and Implementation Vendor selection and contract negotiation • Executive stakeholder management• Strategic outcome planning, including specific measurements of success• Project Initiation and planning• Monitor and communicate project progress and provide recommendations to stakeholders and leadership• Implementation Vendor partnership and management• Work closely with stakeholders, vendor partners, functional and technical team members, and end-users to deliver quality solutions to our business

• Integrations lead for Workday implementation • Managed implementation of Modern Data Platform, an Azure enterprise data warehouse with Power BI visualization layer

Manage multiple concurrent client migrations to cloud/SaaS products and environments

Managed configuration and custom development of e-commerce solutions and back-end fulfillment systems for major new financial institution onboarding

Lead Consultant for configuration, testing and rollout of Paramount Workplace procurement system• Change and communications management for rollout and adoption of compliance-driven implementation• Configured Workplace application; including definition, configuration and testing of approval workflows, notification protocols, and managed development of technical integrations to punchout vendorsProgram Manager for full-cycle implementation of a Data Warehouse and Microsoft Power BI with multiple source systems and dozens of databases• Managed wholesale data normalization, restructuring and cleansing effort, including managing change across operating entities to adhere to new standards for data entry processes and data dictionary• Managed technical integration between source systems, data transformation and migration into new environments• Managed development and QA of dashboards, reports, and security architecture in Microsoft Power BI• Third-party vendor management including scope, schedule, cost, and quality

• Manage ERP vendor selection project scope, schedule, and budget• Conduct business interviews and document requirements• Manage third party integration scope• Interview potential vendors• Coordinate vendor presentations and demonstrations• Manage technical and implementation workshops to confirm scope and estimates• Manage vendor contract negotiations

·Manage enterprise level software implementation projects from SOW creation through delivery·Serve as the liaison between IDS and client ensuring business objectives and requirements are accurately set and agreed upon with the client throughout the process.·Lead the project planning process including identification of tasks and deliverables, project timelines, and resource plans. ·Ensure projects remain on schedule, within scope and budget. ·Provide work direction to others ensuring IDS project compliance with methodology and processes.

• Manage ERP vendor selection project scope, schedule, and budget• Conduct business interviews and document requirements• Manage third party integration scope• Interview potential vendors• Coordinate vendor presentations and demonstrations• Manage technical and implementation workshops to confirm scope and estimates• Manage vendor contract negotiations

• Manage ERP vendor selection project scope, schedule, and budget• Conduct business interviews and document requirements• Manage third party integration scope• Interview potential vendors• Coordinate vendor presentations and demonstrations• Manage technical and implementation workshops to confirm scope and estimates• Manage vendor contract negotiations

• Formulate, organize and monitor inter-connected projects• Develop and control deadlines, budgets and activities• Develop solutions to program problems, and direct work of incumbents assigned to program from various departments and vendors• Produce reporting of program status throughout its life cycle• Meet with stakeholders regarding project issues and decisions • Manage change, risk, and resources

Manage the people side of change through a software selection project as a product of a merger, by:• Executing readiness assessment and analysis of results• Developing messaging strategy and communication plan• Managing the design, development, and delivery of communications• Consulting and coaching project teams

·Manage enterprise level software implementation projects from SOW creation through delivery·Serve as primary point of contact and initial escalation point for clients·Manage project financials including revenue forecasting and invoicing·Serve as consultant to management on major matters pertaining to policies, plans, and objectives·Owner of internal strategic initiative to improve departmental methodologies

• Managing client relationship during the project/product development and implementation life cycle• Developed and managed client approval and adoption of business cases, requirements, processes, procedures, policies and presentations for Operations and IT projects• Led negotiation of internal and external stakeholders on contracts, performance guarantees and service level agreements• Managed client communications and response for regulatory project portfolio and audit escalations• Developed customized portfolio reporting with Salesforce and Planview software• Medicare Part D operational incident management oversight

• Responsible for all aspects of implementations including: project conception & planning, execution, and deliverables• Develop marketing and training materials for delivery to members, sales, operations, and support teams• Proactively manage progress against plan to ensure successful outcomes• Develop positive client relationships throughout the implementation phase. Provide consultative services in conjunction with the Client Engagement Team to support a client program that mirrors client strategic initiatives• Facilitate communication between operations, vendors, and the client• Negotiate resolutions to escalated issues between groups

• Created and implemented strategy for enhanced social media reach and engagement• Developed robust content catalog for distribution via social media channels• Created and implemented procedures for promotions and discounts to WomenVenture services• Monitored WomenVenture’s online brand, identifying threats and opportunities for leadership team

• Successfully lead several projects to shift customer utilization of print media vehicle online• Hired, trained and supervised project team to enhance customer engagement and pre-sales efforts• Developed best practices for technology rollout projects and technical support• Managed development and updates to customized CRM and web reporting tools

• Core responsibility of coordinating multiple departments in-house and remotely• Managed post-sales implementation of new and existing customer projects across multiple departments• Managed multiple vendor IT projects internationally• Developed and implemented core processes to streamline in-house, outsourced and remote departments• Internal IT training, desktop support position and ticket system contact for IT vendor• Managed multi-faceted project financial operations

• Responsible for all managerial aspects of $3M annual revenue new division of company• Full P&L responsibilities, raised net profit 23% in comparison to previous year• Developed managerial and hourly staff in multiple departments through hiring, training, performance evaluation and project management• Redesigned and implemented operational strategy and process projects• Assisted in development of prototype for nationwide retail food and beverage operations