Michael Young Email & Phone Number

Whitchurch-Stouffville, ON, CA

Toronto, Ontario, CA

Toronto, ON, CA

Teaching:Fall 2024 - Employment Skills (EMPS-101) - two sections.Summer 2024 - Introduction to Business and ICT (CNET229) and Customer Skills (CNET205).Winter 2024 - Business Analysis (BUS 230) and Customer Skills (CNET205).Fall 2023 - Introduction to Business and ICT (CNET229) and Introduction to Business (BUS100).Summer 2023 - Introduction to Business.

Toronto, ON, CA

Responsible for:IT Service DeskAudio Visual Technology GroupIT Project Management OfficeClient Services / Field ServicesEnterprise Architecture and Governance

Toronto, ON, CA

Toronto, ON, CA

Toronto, Ontario, CA

Toronto, Ontario, CA

• Responsible for the oversight of campus-wide I.T. Client Services operations including:
• Human resource management (30+ employees) in a unionized environment.
• Financial management of multiple I.T. project and operational budgets totaling 5 million dollars annually (e.g. forecasting, accountability, and budgeting).
• Management of multiple specialized services and associated teams (Classroom Technologies, Events Management, Service Desk Services, ServiceNow Programming and Development Services, Field Services, Remote Support.
• Facilities and infrastructure.
• Knowledge and vendor management.Recommended and then amalgamated several front-line campus-wide services into a unified Campus Service Desk including: Facilities, Information Technology Services, Classroom Technology.

Toronto, Ontario, CA

Sessional Instructor Assistant for MGD421 - Technological EntrepreneurshipResponsible for two class sections (approximately 80 students). Tasks include: grading assignments, answering student questions, panel participation, and in-class assistance.

Toronto, Ontario, CA

• Initially responsible for managing I&ITS Service Desk and Classroom Technology support specialist teams at the University of Toronto, Mississauga Campus. In addition to these duties, the role was upgraded to Senior.
• University of Toronto TechKnowFile Programming Committee Member (2016).Led the following major projects/initiatives:
• Revamped I.T. Field Services (tier 2 support) service delivery in response to community suggestions. Improved consistency of field services for staff/faculty by implementing calendar bookings of Tier 2 technicians by.
• I&ITS knowledge base repository project: over 200 articles were identified and created. Knowledge base and article creation guidelines and templates were developed.
• Shuttlebus Services, T-Card, and Lost and Found Services were integrated into the I.T. Service Desk’s responsibilities.
• Initiated I&ITS’ campus-wide E-Waste management strategy. The I.T. Service Desk now appropriately documents and disposes of all e-waste for the department and much of the campus.

Toronto, Ontario, CA

Teaching Assistant for CSC290: Communication Skills for Computer ScientistsResponsible for two class sections (approximately 80 students). Tasks include: preparing and delivering lectures, assignment marking, exam grading and invigilation.

Toronto, Ontario, CA

Provided business analysis and project management expertise for a variety of I.T initiatives on the University of Toronto campus including:- Classroom technology "deep dive" which included analysis of our existing A/V support resources and equipment.- Initiated RFI with multiple ITSM SaaS product vendors.- Wrote the University of Toronto Service Desk SaaS.

Toronto, Ontario, CA

Provided senior level direction and technical expertise to address the large scale changes in student enrolment levels and the physical relocation of the faculty and datacenter.Managed the datacenter for Daniel’s Faculty supporting all faculty, staff and studentsAdministration of a multi-site Hyper-V infrastructure hosting 50+ virtual machines.Responsible.

Toronto, Ontario, CA

Unix/Linux and Windows systems administration (Drupal, Apache, Tomcat, MSSQL/SQL database, DNS, DHCP, SCCM, Active Directory, Radius and Kerberos authentication system, VPN, Firewall, Data storage and virtualization, application development and production servers.)Responsible for centralized backup solution for Mississauga campus using EMC Networker and.

Financial, Business, and Marketing at Christ Church, Stouffville location.https://www.edukids.ca/

Toronto, On, CA

Performed System Administration duties on 10+ Windows Servers, two Linux servers, and 3 X-Serve Mac OS10 servers.Supervisor for a team of desktop technicians and web designers (between 4-6 employees).Provided second level technical support for all computers and mobile devices in the Fine Arts Department (Windows 7, XP and Mac OS 9 and 10, Office.

Maintained, upgraded and repaired computer networks for 30+ different companies and several hundred employees assigned to my technical care.Installed and supported all Windows Platforms including Windows 2003 Server, Windows 2000 Server, Windows NT 4.0 Server, and Windows 95/98/ME/2000/XP Workstations.Supported and installed multiple mail server types.

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Responsible for all I.T. related purchasing, technical support, and administration in the Mississauga Head Office, Thomas Cook Direct Call Center, and the Vancouver Inbound Office.In charge of hiring students to work as technical support representatives. Project manager for Vancouver Inbound Microsoft Exchange project, Human Resources’ Ceridian project.

Toronto, Ontario, CA

Provided training and support for: Office 97/2000, Outlook 98, and Windows 95/98/NT.Organized group training sessions using multimedia devices as well integrated training solutions using hardware and software in conjunction.Troubleshot hardware and software problems in a Windows NT/Novell environment.

Master Of Laws - Llm, Gpllm In Innovation, Law And Technology

Master Of Business Administration (Mba)

Bachelor Of Arts, English

Ai Ethics

Occcio Leadership Development Program

Executive Program, The Coaching Habit

Project Management Courses / School Of Continuing Studies, Project Management

University Of Toronto’S New Managers Academy Training

Itil V3 Foundation Training

Teaching Assistant Training: "The Writing Ta"

Emc Data Domain Administration

Windows Active Directory

Itil Training

Health And Safety Training For Supervisors

Supervisory Training

Mac Os X Server Training

Advanced Project Management

Project Management

Web Page Publishing Foundation Certificate

Mcse, Mcse Preparatory Course

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