Michael Sulkey Email & Phone Number

Solon, Oh, Us

Ohio, United States

Own Customer Satisfaction and revenue attainment in the district. Develop financial forecasts and track financial performance to ensure profitability of service business. Build Customer relationships and represent service in critical Customer meetings, sales opportunities and in the resolution of escalations that require the presence of a leader.Responsible for leading a geographically dispersed service team.Assure quality of the Customer experience through efficient deployment of resources, frequent Customer contact, and adherence to Corporate and Service quality initiatives.Ensure Customer satisfaction through quality field service processes that maximize technician productivity and efficiency. This includes proactively identifying customer needs and timely escalation of issues to Service Engineering.Own talent management and talent acquisition to ensure Customer business expectations are met. Monitor and manage employee performance during field visits.Provide feedback, coaching and timely performance discussions and appraisals.

Greater Nashville Area, Tn

• FY2019 maintained 13.5% profit margin above goal/FY2020 20.8% profit above goal/FY2021 33% profit above goal• Own responsibility for project delivery by managing teams composed of STERIS Integration Installers and Service Integration Specialists.• Evaluate the contractual scope of work and the impact of field directives and scheduling changes.• Manage costs and billings. Complete project billings in a timely and accurate format to the client. Maintain profitability goals within project budgets. • Analyze financial reporting systems and project schedules to proactively address potential problems.• Effectively communicate project progress through all key channels.• Negotiate, prepare and issue subcontractor purchase orders.• Manage risks and establish project recovery plans when required. Resolve disputes with minimal need for escalation.• Collaborate with sales and project design managers in project development efforts.• Oversee project construction for compliance with specifications, local codes and installation techniques.

• Taking leadership in OR technology functionality, customer satisfaction and expandability on all STERIS computer integration systems within an assigned territory.• Act as a liaison between key decision makers, sales team, service team and design team to help provide proper understanding within the different integration channels. • Vendor neutral having depth of understanding on surgical equipment, PACS, video conferencing, live streaming, image management and basic application programming. • Drive company growth by creating “Best in Class” customer surgical integration solutions resulting in over delivering target by + 13% above overall growth goal FY17.• Push ORI equipment and service agreements by continuous customer follow up, performing free of charge customer inventory checklists and summarizing missing key components creating needs. • Efficiently manage my territory by keeping close relationships with my work teams and OR floor leadership.• Create custom integration proposals for the Account Managers and customers within my territory.• Performed over 200 site visits to follow up during integration project installations ensuring proper flow of all teams involved.• Assisted and completed in over 100 installations and integration upgrades. • Spent numerous hours with OR staff and surgeons to ensure all members were efficiently trained and satisfied with STERIS integrated equipment. • Conducted & assisted hospitals host over 100 live surgery streaming events through STERIS video conferencing platforms.

Tn, Ky, Ar Ms

• Supporting and selling STERIS Capital Equipment, video integration and surgical tables to meet a monthly quota within a 7 State region. • Responsible for training surgeons and nurses how to use STERIS surgical tables, surgical lighting and Integration Applications during live procedures.• Identify and diagnose video integration and product concerns during or after surgery procedures.• Hosted hundreds of product evaluations with over a 90% successful close rate. • Took leadership on creating mass territory marketing emails to generate leads. • Assisted internal Marketing department with field-based studies and customer feedback statistics. • Received 3 yearly “Setting the Standard Awards” for achieving over 105% sales objectives. • Prioritize schedule weeks in advance to help drive topline sales within key territory accounts.• Effectively manage close customer relationships by continually following up and understand their needs. FY11 YTD 105%FY12 YTD 100.5%FY13 YTD 118% FY14 YTD 128%

• Hired as the first Surgical Support Representative, successful in launching new position reporting directly to the Vice President of Health Care. (As of 2017 there are 8 Surgical Support Representatives)• Due to my prior success, I was given the chance to manage and train 2 new candidates after my promotion. • Provided full on-site customer support to prospective and existing surgical customer accounts throughout the U.S.• Demonstrated Best in Class STERIS representation by establishing deep profound work relationships with all Surgical staff.• Helped launch 13 new STERIS fully integrated hospitals by managing final stages of installation, prepping staff for open house and conduct staff training sessions all while making sure the entire STERIS platform of products are all functioning correctly. • Took ownership and pride in each of my sales calls by ensuring staff was 100% compliant and educated on functionality prior to my departure. • In-serviced over 300 hospital employees on video integration, surgical tables, lights and EMS.• Responsible for implementation of over $30 million worth of integration and other STERIS projects.

• Selling High End Audio Technology by demonstrating and recommending personalized solutions for consumers and small business applications.• Taking sales leadership earning employee of the month twice since July 2007.• Achieved 121% of quota performance for 2008.• Planned, organized, and presented Bose Sound Seminars

Bachelor Of Business Administration (B.B.A.), Marketing

Associate Of Applied Business, Management