Michael Surdek Email & Phone Number

Massachusetts, United States

Acton, Massachusetts, United States

Acton, Massachusetts, United States

Acton, Massachusetts, United States

• Analyze the manufacturing process and results of the Omnipod Automated Insulin Delivery Pump • Develop dashboard visualizations in Spotfire that convey historical manufacturing data• Connect to numerous data sources via SQL Server or flat files generated and transformed in Python• Expand dashboard functionality allowing managers to compare the crews working in the plant• Collaborate with data scientists and leadership team to prioritize and execute projects and requests•… Show more • Analyze the manufacturing process and results of the Omnipod Automated Insulin Delivery Pump • Develop dashboard visualizations in Spotfire that convey historical manufacturing data• Connect to numerous data sources via SQL Server or flat files generated and transformed in Python• Expand dashboard functionality allowing managers to compare the crews working in the plant• Collaborate with data scientists and leadership team to prioritize and execute projects and requests• Create automated data pipelines that become continous inputs into Spotfire tools• Explore statistical and machine learning applications that may improve plant efficiency and effectiveness Show less

Boston, Massachusetts, United States

• Greeted and accommodated families with children during Red Sox games and events at Fenway Park• Monitored family friendly activities in the Kid’s Concourse and Wally’s Clubhouse throughout games• Supported non-baseball events such as Run To Home Base, Christmas At Fenway & Winter Weekend

Wilmington, Massachusetts, United States

• Prepared monthly Sales and Use Tax returns of 10-12 corporate clients• Utilized Sovos’ TaxSolver system to receive and adjust monthly transactional sales data• Coordinated with clients to handle questions, requests, data issues, passwords, reviews and approvals• Understood sales tax and reporting legislation across 50+ states/territories and 100+ localities• Filed up to 450 state and local tax returns per month via online portals and direct mailings• Resolved notices… Show more • Prepared monthly Sales and Use Tax returns of 10-12 corporate clients• Utilized Sovos’ TaxSolver system to receive and adjust monthly transactional sales data• Coordinated with clients to handle questions, requests, data issues, passwords, reviews and approvals• Understood sales tax and reporting legislation across 50+ states/territories and 100+ localities• Filed up to 450 state and local tax returns per month via online portals and direct mailings• Resolved notices, penalty and interest assessments, backfilings, and state or jurisdiction discrepencies• Documented client-specific processes, procedures, personalities, and preferences• Assisted departmental colleagues with Autofile, Exemption Certificate Services, and Sales Tax Services Show less

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Maintained a database of 1000+ active prospects ­and executed 120-150 outbound touchpoints per day• Set daily appointments, performed needs analyses & club tours, and made product recommendations• Launched partnerships with realty companies in Boston to initiate membership process for new tenants• Answered and serviced customer requests, questions, concerns and complaints• Met and exceeded sales quotas Aug-Dec 2018, increasing member base by 4.8% in 5 months• Rated #1… Show more • Maintained a database of 1000+ active prospects ­and executed 120-150 outbound touchpoints per day• Set daily appointments, performed needs analyses & club tours, and made product recommendations• Launched partnerships with realty companies in Boston to initiate membership process for new tenants• Answered and serviced customer requests, questions, concerns and complaints• Met and exceeded sales quotas Aug-Dec 2018, increasing member base by 4.8% in 5 months• Rated #1 Membership Sales Consultant in the company (170+ total clubs) in September 2018• Exceeded the highest sales quotas Sep-Dec 2019, increasing member base by 3.1% in 4 months• Oversaw mass email campaigns developing and participating in city-wide online marketing strategies Show less

Manchester, New Hampshire, United States

Manchester, New Hampshire, United States

• Developed and strengthened relationships with group leaders, season ticket holders, and package buyers• Managed Archtics ticketing system to process requests, purchases, exchanges, & deliveries• Fulfilled gameday experiences of youth hockey, choirs, dance studios, & suite groups• Coordinated and promoted special events including Pink In The Rink, American Pride & CORE Nights• Facilitated design & development of online sales portal using Formstack plus integration of… Show more • Developed and strengthened relationships with group leaders, season ticket holders, and package buyers• Managed Archtics ticketing system to process requests, purchases, exchanges, & deliveries• Fulfilled gameday experiences of youth hockey, choirs, dance studios, & suite groups• Coordinated and promoted special events including Pink In The Rink, American Pride & CORE Nights• Facilitated design & development of online sales portal using Formstack plus integration of Authorize.net• Led reconstruction of group sales initiation, fulfillment, execution, cultivation & renewal processes• Transformed internal group sales tracking, reporting, forecasting, & analysis systems with Excel• Closed $37,800 in group sales and $18,700 in ticket package sales for 2017-18 & 2018-19 Seasons• Generated revenue using sales methods such as cold calls, emails, meetings, arena tours, and networking• Executed 100 outbound touchpoints per day to exceed personal and team sales goals and objectives• Prospected net new business throughout the sales territory via creative lead generation methods• Provided prompt, thorough, and courteous responses to all inbound customer communication• Created week-by-week automated sales reports in Excel for VP of Finance and CEO to submit to ECHL• Organized and adjusted local files & folders on shared network drives to improve sales team collaboration Show less

Boston, Ma

• Drove ticket sales for MLL special events such as the 2017 All Star and Championship Games• Built and managed a sales database with executives from Fortune 500 companies and Youth Programs• Researched facilities based on specific criteria and made recommendations to manager for future events• Created distinct gameday information sheets with relevant details to be sent out to 40+ employees

Boston, Ma

• Established a first year start up lacrosse camp for inner city children ages 7-14• Led weeklong camps in 6 different neighborhoods in the city of Boston over the course of each summer• Directed and managed a staff of 3 supervisors and 10 youth employees• Orchestrated biweekly payroll, timesheets, and paychecks for all employees

Sydney, Australia

• Captured ticket and package sales for the ABL Championship and the World Baseball Classic Qualifier• Identified potential customers and built relationships that led to membership sales• Supported in game day operations including box office sales and membership table operations• Conveyed league-wide customer experience concerns for individual team development

Master Of Science (Ms), Data Analytics, 4.00 Gpa

Bachelor Of Business Administration (Bba), Management, 3.74 Gpa

Bachelor Of Science (Bs), Mark H. Mcmormack Department Of Sport Management, 3.46 Gpa

High School Diploma, 3.93 Gpa