Michael Sustaita Email & Phone Number

San Francisco, California, Us

- Dedicated technical resource for fortune 100 companies- Enterprise Search, SIEM, and Observability expert, with a focus on Observability- Manage projects of varying complexity and duration where I communicated advanced engineering concepts to both technical and non-technical clients, plan tasks, set timelines, manage and update stakeholders, resolve blockers and drive the process forward.- Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, etc.- Responsible for working with Product Management to develop and deliver product guidance on technical business challenges facing the market

Mountain View, Ca, Us

- Partner closely with the cross-functional teams to understand needs, devise solutions and develop roadmap for execution-Work with Enterprise Organization's short and long term business needs into high quality, scalable, & secure systems to facilitate rapid growth- Build quarterly roadmaps and ensure timely delivery of committed project and through partnership with our business applications support team, from design through implementation and support- Strong relationship building and communication skills with all levels of the organization, from individual contributors to executives, and ability to maintain relationships with external parties- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.- Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.

San Francisco, Ca, Us

Technical resource supporting largest customer base in New Relic.Technical resource responsible for the enablement of customers and realization of value within the New Relic platform and partnership. - Lead customers through education, implementation and integration of the New Relic solutions and features. - Serve as a main technical contact for customers during the onboarding process and proactively engaging in and often managing the post-sale relationship. - Act as the customer’s advocate within our Support and Product Engineering departments. - Discover opportunities for expansion within the account while also managing escalations and enhancement requests. - Serve as a team mentor, providing guidance and training for junior team members throughout their time at the organization.- Understanding of cloud architectures and services involving SaaS solutions with any of the popular cloud providers (Amazon Web Services, Google Cloud, Microsoft Azure)- 5+ Years using: SFDC, SQL Variants, and various other toolsets supporting an enterprise business.- Created and promoted training material for junior team and staff. Developed efficient deal cycle material to help support new (150k+) business.

San Francisco, Ca, Us

- Serve as primary technical contact and technical resource for our Enterprise accounts.- Developed strategize to increase customer tool adoption by increasing customer data ingestion and increase user's. Leading to increase in spend and platform use across business- Strategic account resource for largest deals within the segment.

San Francisco, Ca, Us

- Serve as primary technical contact and technical resource for our Enterprise accounts.- Developed strategize to increase customer tool adoption over a 200k spend threshold.- Strategic account resource for largest deals within the segment. - Built out operational tools for the business to increase time to value for BRDs/AEs response to customer queries.- Team lead responsible for creating multiple programs for the business, including trainings for new hires, office hours for technical resources, and on-boarding strategies for the business.

San Francisco, Ca, Us

- Conduct online and in-person demonstrations of the New Relic SaaS offerings.- Experience building and delivering Proofs of Concept (PoCs) and responding to functional & technical elements of RFIs/RFPs independently and effectively- Security escalation lead for commercial organization, responded to both Security Questionnaire's and RFPs- Work hands-on with customers to install and deploy the New Relic Solution: Agents, Integrations, AWS, Azure, Google.- Design and implement data analytics dashboards, reports and real time monitors- Developed DevOps strategies in regards to monitoring and supporting scalable systems.- Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.

San Francisco, Ca, Us

Sales Engineer with strong technical and business knowledge. Able to effectively deliver powerful and value-driven presentations to a wide variety of audiences while helping customers find solutions to their increasingly complex problems.- Design the next-gen Monitoring Solution for large and complex customers undergoing significant changes in their organizations.- Team lead for a mixed group of technical experts as part of large-scale product evaluations.- Deep Subject Matter Expert that the Sales team will rely upon for key situations.Collaborate with Product Management on the roadmap and deliver customized roadmap presentations to our top customers.- Drive escalations to get top customers the white glove treatment response if they run into problems.

Austin, Texas, Us

Enterprise Solutions Engineer specializing in Oracle's Fusion Middleware offerings.Deep understanding of enterprise technology architecture, including application servers and development tools, Java, service-oriented architecture and enterprise service buses, data integration, application integration, business process management, identity management, and platform-as-a-service.Focus on Oracle Middleware production line: ODI, Weblogic, WebCenter, and various other cloud services. Focus on PaaS, SaaS, and IaaS.Creation of architecture diagrams and proof of concept's for various organizations that Oracle supports.Developed multiple business applications in PL SQL, Proficient in : Python and Java

San Marcos, Tx, Us

San Carlos, California, Us

-Customer service representative answering multiple clients per day.-Created a database for new team members to help with learning system configuration.-hardware, software, and server maintenance.

• Counseled and motivated high school and college students to achieve personal growth through faith-based efforts. Set up individual and small group counseling sessions.• Leadership and Team Building: Spoke regularly to groups of hundreds of people. Organized meetings and directed members to follow a group vision. Led small group discussions.• Event Management & Marketing: Managed a volunteer staff for motivational conferences. Identified factors that would create interest and developed a strategy to target potential attendees.• Project Management & Coordinating: Planned events for 300+ attendees, coordinating between vendors, cross-functional teams, and volunteer workers. • Created promotional and informational media for websites, corporate events, and general marketing.• Developed and implemented a multimedia class and developed a curriculum for adolescents.• Produced weekly newsletters for clients to promote products, activities and venues. • Involved with a team to redesign organization’s websites and services.

Master’S Degree, Computer Software Engineering

Bachelor Of Science (Bs), Communication Sciences And Disorders, General